CHL Certification Exam Questions &
Answers (Grade A+)
The skills required to accomplish a specific task or function (pg 5) -
correct answer ✅Skill Set
An organizing principle that suggests each employee should have
one supervisor. (pg 7) -
correct answer ✅Unity of Command
The beliefs, values, and norms shared by the department personnel
that are considered valid and are passed on to new employees in
the department (pge 12) -
correct answer ✅Culture
A policy that performs no amount of leniency regarding harassment
behavior (pge 14) -
correct answer ✅Zero-tolerance policy
Nursing unit reserved for patients with intensive nursing needs that
requires skilled nursing or constant care and supoervision -
correct answer ✅CCU
Supervises registered nurses and LNA's -
correct answer ✅Chief Nursing Officer (CNO)
, CHL Certification Exam Questions &
Answers (Grade A+)
A collection of statistical data about a central service department's
key performance indicators that indicates the extent to which goals
are being attained -
correct answer ✅DashBoard
A graphic usually presented as a flow outline that identifies position
titles and relationships in an organization -
correct answer ✅Organizational Chart
A standard used to compare and improve a departments own
products or services by measuring them against specific standards -
correct answer ✅bench Mark
A set of quantifiable measures that a company or industry uses to
gauge or compare performance in terms of meeting their strategic
and operational goals -
correct answer ✅Key Performance Indicator
The process of assigning authority to subordinates to do work that
a manager at a higher organizational level would otherwise do -
correct answer ✅Delegation
Answers (Grade A+)
The skills required to accomplish a specific task or function (pg 5) -
correct answer ✅Skill Set
An organizing principle that suggests each employee should have
one supervisor. (pg 7) -
correct answer ✅Unity of Command
The beliefs, values, and norms shared by the department personnel
that are considered valid and are passed on to new employees in
the department (pge 12) -
correct answer ✅Culture
A policy that performs no amount of leniency regarding harassment
behavior (pge 14) -
correct answer ✅Zero-tolerance policy
Nursing unit reserved for patients with intensive nursing needs that
requires skilled nursing or constant care and supoervision -
correct answer ✅CCU
Supervises registered nurses and LNA's -
correct answer ✅Chief Nursing Officer (CNO)
, CHL Certification Exam Questions &
Answers (Grade A+)
A collection of statistical data about a central service department's
key performance indicators that indicates the extent to which goals
are being attained -
correct answer ✅DashBoard
A graphic usually presented as a flow outline that identifies position
titles and relationships in an organization -
correct answer ✅Organizational Chart
A standard used to compare and improve a departments own
products or services by measuring them against specific standards -
correct answer ✅bench Mark
A set of quantifiable measures that a company or industry uses to
gauge or compare performance in terms of meeting their strategic
and operational goals -
correct answer ✅Key Performance Indicator
The process of assigning authority to subordinates to do work that
a manager at a higher organizational level would otherwise do -
correct answer ✅Delegation
