MGMT 339 Midterm || Answered Perfectly 100%.
Which of the following are characteristics of service provider operations? correct answers
Perishable outputs
_______ are the fundamental activities that organizations use to do work and achieve their goals.
correct answers Processes
If "every process and every person in an organization has customers," then correct answers some
customers are external and some are internal.
Which core process includes the activities required to produce and deliver the service or product
to the external customer? correct answers order fulfillment process
Decisions that tend to focus on the entire organization, cutting across departmental lines, and
have long-term consequences are called correct answers strategic
The foundation for managing processes and value chains is correct answers operations strategy.
Which of the following outcomes is not a direct result of a market analysis? correct answers
Development of core competencies
Which of the following considerations is not involved in developing a corporate strategy?
A.
Developing a staffing plan for the upcoming production period
Your answer is correct.
B.
Responding to pressures for flexibility
,C.
Monitoring and adjusting to changes in the business environment
D.
Identifying and developing the firm's core competencies correct answers Developing a staffing
plan for the upcoming production period
In market analysis, the needs assessment step identifies correct answers product/service
attributes.
Core competencies reflect the collective learning of the organization. Core competencies include
correct answers a well-trained, flexible workforce.
Gymtastic was able to serve large crowds of customers and then adjust operations to serve very
few customers thanks to their competitive capability related to correct answers flexibility.
A credit card-processing firm would be likely to list the following competitive priorities for its
external customers: correct answers Consistent quality
The _______________ management function is focused on collecting data on employee
performance and comparing it to previously set standards. correct answers controlling
Which two management functions have been called the "Siamese twins of management" because
they are so closely linked? correct answers Planning and controlling
Which management function is involved with ensuring that an event occurs as it was intended to
occur? correct answers Controlling
A(n) _______________ is the established level of performance to serve as a model for
evaluating an employee's success. correct answers standard
, An indicator that an issue or weakness exists is known as a(n) _______. correct answers
symptom
An electronics company is currently looking at the share of total sales it has compared to
competitors. This is an example of a ________standard. correct answers market position
What refers to the managerial activity aimed at getting organizational performance up to the
level of performance standards? correct answers Corrective action
_______ standards address how much different segments of an organization should produce.
correct answers Productivity
What is the first step in the controlling process? correct answers Measuring performance
Which term is used to describe any factor within an organization that is a barrier to
organizational goal attainment? correct answers Problem
Darren is the supervisor in a manufacturing facility that produces desks and chairs. Control of
quality and output is his responsibility. To ensure that he is following the controlling process,
after measuring the performance of his employees, he must _____, and then take any corrective
action necessary. correct answers compare measured performance to standards
At the Holiday Hotel, maids are told they need to completely clean a room in 5 minutes or less
for their performance to be considered adequate. This specific time limit would best be described
as a ________. correct answers standard
General Electric (GE) has _____, which include the type of training programs that GE
employees should undergo to expand their skill set. correct answers personnel development
standards
Which of the following are characteristics of service provider operations? correct answers
Perishable outputs
_______ are the fundamental activities that organizations use to do work and achieve their goals.
correct answers Processes
If "every process and every person in an organization has customers," then correct answers some
customers are external and some are internal.
Which core process includes the activities required to produce and deliver the service or product
to the external customer? correct answers order fulfillment process
Decisions that tend to focus on the entire organization, cutting across departmental lines, and
have long-term consequences are called correct answers strategic
The foundation for managing processes and value chains is correct answers operations strategy.
Which of the following outcomes is not a direct result of a market analysis? correct answers
Development of core competencies
Which of the following considerations is not involved in developing a corporate strategy?
A.
Developing a staffing plan for the upcoming production period
Your answer is correct.
B.
Responding to pressures for flexibility
,C.
Monitoring and adjusting to changes in the business environment
D.
Identifying and developing the firm's core competencies correct answers Developing a staffing
plan for the upcoming production period
In market analysis, the needs assessment step identifies correct answers product/service
attributes.
Core competencies reflect the collective learning of the organization. Core competencies include
correct answers a well-trained, flexible workforce.
Gymtastic was able to serve large crowds of customers and then adjust operations to serve very
few customers thanks to their competitive capability related to correct answers flexibility.
A credit card-processing firm would be likely to list the following competitive priorities for its
external customers: correct answers Consistent quality
The _______________ management function is focused on collecting data on employee
performance and comparing it to previously set standards. correct answers controlling
Which two management functions have been called the "Siamese twins of management" because
they are so closely linked? correct answers Planning and controlling
Which management function is involved with ensuring that an event occurs as it was intended to
occur? correct answers Controlling
A(n) _______________ is the established level of performance to serve as a model for
evaluating an employee's success. correct answers standard
, An indicator that an issue or weakness exists is known as a(n) _______. correct answers
symptom
An electronics company is currently looking at the share of total sales it has compared to
competitors. This is an example of a ________standard. correct answers market position
What refers to the managerial activity aimed at getting organizational performance up to the
level of performance standards? correct answers Corrective action
_______ standards address how much different segments of an organization should produce.
correct answers Productivity
What is the first step in the controlling process? correct answers Measuring performance
Which term is used to describe any factor within an organization that is a barrier to
organizational goal attainment? correct answers Problem
Darren is the supervisor in a manufacturing facility that produces desks and chairs. Control of
quality and output is his responsibility. To ensure that he is following the controlling process,
after measuring the performance of his employees, he must _____, and then take any corrective
action necessary. correct answers compare measured performance to standards
At the Holiday Hotel, maids are told they need to completely clean a room in 5 minutes or less
for their performance to be considered adequate. This specific time limit would best be described
as a ________. correct answers standard
General Electric (GE) has _____, which include the type of training programs that GE
employees should undergo to expand their skill set. correct answers personnel development
standards
