Managing for quality and performance excellence 10th edition test bank by James R. Evans,
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William M. Lindsay kk kk kk
1. People view quality subjectively and in relation to differing criteria based on their individual roles in the
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production- marketing value chain.
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a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy kk
ACCREDITING STANDARDS: BUSPROG: Analytic
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DISC: Creation of Value kk kk kk
TOPICS: DESC.EVAB.17.01.01 Defining Quality kk kk
KEYWORDS: Bloom's: Knowledge kk
2. The transcendent definition of quality was first defined as the goodness of a product.
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a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy kk
ACCREDITING STANDARDS: BUSPROG: Analytic
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DISC: Creation of Value kk kk kk
TOPICS: DESC.EVAB.17.01.01 Defining Quality kk kk
KEYWORDS: Bloom's: Comprehension kk
3. According to the product perspective of quality, a smaller number of product attributes are equivalent to higher quality.
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a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy kk
ACCREDITING STANDARDS: BUSPROG: Analytic
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DISC: Creation of Value kk kk kk
TOPICS: DESC.EVAB.17.01.01 Defining Quality kk kk
KEYWORDS: Bloom's: Knowledge kk
4. The user perspective of quality judges a product based on how well the product performs its intended function.
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a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy kk
ACCREDITING STANDARDS: BUSPROG: Analytic
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DISC: Creation of Value kk kk kk
TOPICS: DESC.EVAB.17.01.01 Defining Quality kk kk
KEYWORDS: Bloom's: Knowledge kk
,5. According to the manufacturing perspective of quality, quality is based on the consistency between goods and services.
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a. True
, b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Moderate kk
ACCREDITING STANDARDS: BUSPROG: Analytic kk kk kk
DISC: Creation of Value kk kk kk
TOPICS: DESC.EVAB.17.01.01 Defining Quality kk kk
KEYWORDS: Bloom's: Comprehension kk
6. Inspection was the primary means of quality control during the first half of the twentieth century.
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a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy kk
ACCREDITING STANDARDS: BUSPROG: Analytic kk kk kk
DISC: Creation of Value kk kk kk
TOPICS: DESC.EVAB.17.01.02 History of Quality Management kk kk kk kk
KEYWORDS: Bloom's: Knowledge kk
7. During the 1940s and 1950s, after World War II, the quality of products was the most important priority of
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top managers as it was recognized as the key to worldwide success.
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a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Moderate kk
ACCREDITING STANDARDS: BUSPROG: Analytic kk kk kk
DISC: Creation of Value kk kk kk
TOPICS: DESC.EVAB.17.01.02 History of Quality Management kk kk kk kk
KEYWORDS: Bloom's: Comprehension kk
8. Although quality can drive business success, it cannot guarantee it, and one must not infer that business
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failures or stock price drops are the result of poor quality.
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a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Moderate kk
ACCREDITING STANDARDS: BUSPROG: Analytic kk kk kk
DISC: Creation of Value kk kk kk
TOPICS: DESC.EVAB.17.01.02 History of Quality Management kk kk kk kk
KEYWORDS: Bloom's: Comprehension kk
9. The Six Sigma approach for quality improvement requires increased levels of training and education for managers,
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and not for front-line employees.
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a. True
, b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy kk
ACCREDITING STANDARDS: BUSPROG: Analytic
kk kk kk
DISC: Creation of Value kk kk kk
TOPICS: DESC.EVAB.17.01.02 History of Quality Management kk kk kk kk
KEYWORDS: Bloom's: Knowledge kk
10. It is the responsibility of the marketing and sales department to learn about the products and product
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features that consumers want, and the prices they are willing to pay for those products.
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a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy kk
ACCREDITING STANDARDS: BUSPROG: Analytic
kk kk kk
DISC: Creation of Value kk kk kk
TOPICS: DESC.EVAB.17.01.03 Quality in Manufacturing kk kk kk
KEYWORDS: Bloom's: Knowledge kk
11. The receiving department in an organization ensures that the delivered items are of the quality specified
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by the purchase contract.
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a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy kk
ACCREDITING STANDARDS: BUSPROG: Analytic
kk kk kk
DISC: Creation of Value kk kk kk
TOPICS: DESC.EVAB.17.01.03 Quality in Manufacturing kk kk kk
KEYWORDS: Bloom's: Knowledge kk
12. The function of tool engineers in manufacturing industries is to work with product design engineers to
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develop realistic specifications.
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a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy kk
ACCREDITING STANDARDS: BUSPROG: Analytic
kk kk kk
DISC: Creation of Value kk kk kk
TOPICS: DESC.EVAB.17.01.03 Quality in Manufacturing kk kk kk
KEYWORDS: Bloom's: Knowledge kk
13. The inspection step in manufacturing should ideally be used as a means of gathering information that can be
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used to improve quality of the products rather than simply to remove defective items.
kk kk kk kk kk kk kk kk kk kk kk kk kk kk
kk kk kk kk kk kk kk kk kk kk kk kk kk
William M. Lindsay kk kk kk
1. People view quality subjectively and in relation to differing criteria based on their individual roles in the
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production- marketing value chain.
kk kk kk kk
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy kk
ACCREDITING STANDARDS: BUSPROG: Analytic
kk kk kk
DISC: Creation of Value kk kk kk
TOPICS: DESC.EVAB.17.01.01 Defining Quality kk kk
KEYWORDS: Bloom's: Knowledge kk
2. The transcendent definition of quality was first defined as the goodness of a product.
kk kk kk kk kk kk kk kk kk kk kk kk kk
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy kk
ACCREDITING STANDARDS: BUSPROG: Analytic
kk kk kk
DISC: Creation of Value kk kk kk
TOPICS: DESC.EVAB.17.01.01 Defining Quality kk kk
KEYWORDS: Bloom's: Comprehension kk
3. According to the product perspective of quality, a smaller number of product attributes are equivalent to higher quality.
kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy kk
ACCREDITING STANDARDS: BUSPROG: Analytic
kk kk kk
DISC: Creation of Value kk kk kk
TOPICS: DESC.EVAB.17.01.01 Defining Quality kk kk
KEYWORDS: Bloom's: Knowledge kk
4. The user perspective of quality judges a product based on how well the product performs its intended function.
kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy kk
ACCREDITING STANDARDS: BUSPROG: Analytic
kk kk kk
DISC: Creation of Value kk kk kk
TOPICS: DESC.EVAB.17.01.01 Defining Quality kk kk
KEYWORDS: Bloom's: Knowledge kk
,5. According to the manufacturing perspective of quality, quality is based on the consistency between goods and services.
kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk
a. True
, b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Moderate kk
ACCREDITING STANDARDS: BUSPROG: Analytic kk kk kk
DISC: Creation of Value kk kk kk
TOPICS: DESC.EVAB.17.01.01 Defining Quality kk kk
KEYWORDS: Bloom's: Comprehension kk
6. Inspection was the primary means of quality control during the first half of the twentieth century.
kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy kk
ACCREDITING STANDARDS: BUSPROG: Analytic kk kk kk
DISC: Creation of Value kk kk kk
TOPICS: DESC.EVAB.17.01.02 History of Quality Management kk kk kk kk
KEYWORDS: Bloom's: Knowledge kk
7. During the 1940s and 1950s, after World War II, the quality of products was the most important priority of
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top managers as it was recognized as the key to worldwide success.
kk kk kk kk kk kk kk kk kk kk kk kk
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Moderate kk
ACCREDITING STANDARDS: BUSPROG: Analytic kk kk kk
DISC: Creation of Value kk kk kk
TOPICS: DESC.EVAB.17.01.02 History of Quality Management kk kk kk kk
KEYWORDS: Bloom's: Comprehension kk
8. Although quality can drive business success, it cannot guarantee it, and one must not infer that business
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failures or stock price drops are the result of poor quality.
kk kk kk kk kk kk kk kk kk kk kk
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Moderate kk
ACCREDITING STANDARDS: BUSPROG: Analytic kk kk kk
DISC: Creation of Value kk kk kk
TOPICS: DESC.EVAB.17.01.02 History of Quality Management kk kk kk kk
KEYWORDS: Bloom's: Comprehension kk
9. The Six Sigma approach for quality improvement requires increased levels of training and education for managers,
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and not for front-line employees.
kk kk kk kk kk
a. True
, b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy kk
ACCREDITING STANDARDS: BUSPROG: Analytic
kk kk kk
DISC: Creation of Value kk kk kk
TOPICS: DESC.EVAB.17.01.02 History of Quality Management kk kk kk kk
KEYWORDS: Bloom's: Knowledge kk
10. It is the responsibility of the marketing and sales department to learn about the products and product
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features that consumers want, and the prices they are willing to pay for those products.
kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy kk
ACCREDITING STANDARDS: BUSPROG: Analytic
kk kk kk
DISC: Creation of Value kk kk kk
TOPICS: DESC.EVAB.17.01.03 Quality in Manufacturing kk kk kk
KEYWORDS: Bloom's: Knowledge kk
11. The receiving department in an organization ensures that the delivered items are of the quality specified
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by the purchase contract.
kk kk kk kk
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy kk
ACCREDITING STANDARDS: BUSPROG: Analytic
kk kk kk
DISC: Creation of Value kk kk kk
TOPICS: DESC.EVAB.17.01.03 Quality in Manufacturing kk kk kk
KEYWORDS: Bloom's: Knowledge kk
12. The function of tool engineers in manufacturing industries is to work with product design engineers to
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develop realistic specifications.
kk kk kk
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy kk
ACCREDITING STANDARDS: BUSPROG: Analytic
kk kk kk
DISC: Creation of Value kk kk kk
TOPICS: DESC.EVAB.17.01.03 Quality in Manufacturing kk kk kk
KEYWORDS: Bloom's: Knowledge kk
13. The inspection step in manufacturing should ideally be used as a means of gathering information that can be
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used to improve quality of the products rather than simply to remove defective items.
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