WGU C721
C721 Change Management Task Guide and Notes 2025/2026
with Solution | WGU Change Management Performance
Assessment Guide | Complete Task Notes, Organizational
Change Models, Leadership Strategies & Implementation
Planning | Verified Solutions
SECTION 1: FOUNDATIONAL CONCEPTS (Questions 1-15)
Question 1
What is the primary goal of change management?
A) To eliminate all employee resistance
B) To transition organizations from current to desired future state with minimal disruption
C) To increase company profits immediately
D) To replace all existing leadership
Answer: B
Rationale: Change management is a structured approach focused on transitioning individuals, teams,
and organizations while minimizing disruption. Options A, C, and D are either unrealistic or represent
incomplete aspects of change management.
Question 2
Which type of organizational change involves small, ongoing improvements?
A) Transformational
B) Reactive
C) Incremental
D) Proactive
Answer: C
Rationale: Incremental change involves small, continuous improvements. Transformational change is
major, reactive change responds to external pressure, and proactive change is planned.
Question 3
A company adopting AI tools before competitors is an example of which type of change?
A) Reactive
B) Incremental
C) Transformational
D) Proactive
Answer: D
Rationale: Proactive change is planned and initiated before external pressure requires it. This is a
strategic, forward-looking decision.
, WGU C721
Question 4
Which of the following is NOT a core element of change management?
A) People
B) Process
C) Profit margins
D) Culture
Answer: C
Rationale: Change management focuses on People, Process, and Culture. Profit margins are an
outcome, not a core element of the change management framework.
Question 5
Regulatory compliance changes would be classified as what type of change?
A) Proactive
B) Reactive
C) Incremental
D) Transformational
Answer: B
Rationale: Reactive change occurs in response to external pressures or mandates, such as new
government regulations.
Question 6
What distinguishes transformational change from incremental change?
A) Transformational change requires more budget
B) Transformational change involves major strategy or process changes
C) Incremental change is always more successful
D) Transformational change only affects leadership
Answer: B
Rationale: Transformational change is characterized by major, sweeping changes to strategy,
structure, or processes, whereas incremental change involves smaller, continuous improvements.
Question 7
A company-wide digital transformation would be classified as:
A) Incremental change
B) Reactive change
C) Transformational change
D) Proactive change
Answer: C
Rationale: Digital transformation fundamentally changes how the organization operates and is
therefore transformational in nature.
, WGU C721
Question 8
Which statement best describes change management?
A) A one-time event with a defined start and end
B) A structured approach to transitioning organizations
C) A financial management strategy
D) A human resources function only
Answer: B
Rationale: Change management is a structured, ongoing approach rather than a single event. While
it involves HR, it is organization-wide.
Question 9
What is the primary difference between proactive and reactive change?
A) Proactive change is always more expensive
B) Proactive change is initiated before external pressure
C) Reactive change is always more effective
D) There is no difference
Answer: B
Rationale: Proactive change is planned and implemented before external forces require it. Reactive
change occurs in response to external pressures.
Question 10
Which of the following is an example of incremental change?
A) Merging with a competitor
B) Updating software interface
C) Completely restructuring the organization
D) Changing the company's core business model
Answer: B
Rationale: Updating a software interface is a small, continuous improvement. Mergers, restructuring,
and changing core business models are all transformational changes.
Question 11
What is the ultimate purpose of managing change?
A) To reduce costs by 50%
B) To sustain results and improve adaptability
C) To eliminate all middle management
D) To increase stock prices
Answer: B
Rationale: The purpose is to sustain desired results while improving organizational adaptability and
minimizing disruption.
, WGU C721
Question 12
Which of the following is NOT a type of organizational change?
A) Incremental
B) Transformational
C) Reactivational
D) Proactive
Answer: C
Rationale: "Reactivational" is not a standard term. The four types are Incremental, Transformational,
Reactive, and Proactive.
Question 13
An organization implementing continuous process improvements is experiencing:
A) Transformational change
B) Incremental change
C) Reactive change
D) Revolutionary change
Answer: B
Rationale: Continuous process improvements represent ongoing, small changes characteristic of
incremental change.
Question 14
What makes proactive change particularly valuable to organizations?
A) It always costs less than reactive change
B) It provides competitive advantage through early adoption
C) It requires fewer employees
D) It eliminates all risks
Answer: B
Rationale: Proactive change allows organizations to gain competitive advantage by anticipating and
preparing for future trends rather than simply responding to them.
Question 15
Which type of change typically faces the most resistance?
A) Incremental
B) Proactive
C) Transformational
D) Adaptation
Answer: C
Rationale: Transformational change fundamentally alters how work is done and often faces the most
resistance due to its sweeping nature and impact on established routines.
SECTION 2: LEWIN'S CHANGE MODEL (Questions 16-22)
C721 Change Management Task Guide and Notes 2025/2026
with Solution | WGU Change Management Performance
Assessment Guide | Complete Task Notes, Organizational
Change Models, Leadership Strategies & Implementation
Planning | Verified Solutions
SECTION 1: FOUNDATIONAL CONCEPTS (Questions 1-15)
Question 1
What is the primary goal of change management?
A) To eliminate all employee resistance
B) To transition organizations from current to desired future state with minimal disruption
C) To increase company profits immediately
D) To replace all existing leadership
Answer: B
Rationale: Change management is a structured approach focused on transitioning individuals, teams,
and organizations while minimizing disruption. Options A, C, and D are either unrealistic or represent
incomplete aspects of change management.
Question 2
Which type of organizational change involves small, ongoing improvements?
A) Transformational
B) Reactive
C) Incremental
D) Proactive
Answer: C
Rationale: Incremental change involves small, continuous improvements. Transformational change is
major, reactive change responds to external pressure, and proactive change is planned.
Question 3
A company adopting AI tools before competitors is an example of which type of change?
A) Reactive
B) Incremental
C) Transformational
D) Proactive
Answer: D
Rationale: Proactive change is planned and initiated before external pressure requires it. This is a
strategic, forward-looking decision.
, WGU C721
Question 4
Which of the following is NOT a core element of change management?
A) People
B) Process
C) Profit margins
D) Culture
Answer: C
Rationale: Change management focuses on People, Process, and Culture. Profit margins are an
outcome, not a core element of the change management framework.
Question 5
Regulatory compliance changes would be classified as what type of change?
A) Proactive
B) Reactive
C) Incremental
D) Transformational
Answer: B
Rationale: Reactive change occurs in response to external pressures or mandates, such as new
government regulations.
Question 6
What distinguishes transformational change from incremental change?
A) Transformational change requires more budget
B) Transformational change involves major strategy or process changes
C) Incremental change is always more successful
D) Transformational change only affects leadership
Answer: B
Rationale: Transformational change is characterized by major, sweeping changes to strategy,
structure, or processes, whereas incremental change involves smaller, continuous improvements.
Question 7
A company-wide digital transformation would be classified as:
A) Incremental change
B) Reactive change
C) Transformational change
D) Proactive change
Answer: C
Rationale: Digital transformation fundamentally changes how the organization operates and is
therefore transformational in nature.
, WGU C721
Question 8
Which statement best describes change management?
A) A one-time event with a defined start and end
B) A structured approach to transitioning organizations
C) A financial management strategy
D) A human resources function only
Answer: B
Rationale: Change management is a structured, ongoing approach rather than a single event. While
it involves HR, it is organization-wide.
Question 9
What is the primary difference between proactive and reactive change?
A) Proactive change is always more expensive
B) Proactive change is initiated before external pressure
C) Reactive change is always more effective
D) There is no difference
Answer: B
Rationale: Proactive change is planned and implemented before external forces require it. Reactive
change occurs in response to external pressures.
Question 10
Which of the following is an example of incremental change?
A) Merging with a competitor
B) Updating software interface
C) Completely restructuring the organization
D) Changing the company's core business model
Answer: B
Rationale: Updating a software interface is a small, continuous improvement. Mergers, restructuring,
and changing core business models are all transformational changes.
Question 11
What is the ultimate purpose of managing change?
A) To reduce costs by 50%
B) To sustain results and improve adaptability
C) To eliminate all middle management
D) To increase stock prices
Answer: B
Rationale: The purpose is to sustain desired results while improving organizational adaptability and
minimizing disruption.
, WGU C721
Question 12
Which of the following is NOT a type of organizational change?
A) Incremental
B) Transformational
C) Reactivational
D) Proactive
Answer: C
Rationale: "Reactivational" is not a standard term. The four types are Incremental, Transformational,
Reactive, and Proactive.
Question 13
An organization implementing continuous process improvements is experiencing:
A) Transformational change
B) Incremental change
C) Reactive change
D) Revolutionary change
Answer: B
Rationale: Continuous process improvements represent ongoing, small changes characteristic of
incremental change.
Question 14
What makes proactive change particularly valuable to organizations?
A) It always costs less than reactive change
B) It provides competitive advantage through early adoption
C) It requires fewer employees
D) It eliminates all risks
Answer: B
Rationale: Proactive change allows organizations to gain competitive advantage by anticipating and
preparing for future trends rather than simply responding to them.
Question 15
Which type of change typically faces the most resistance?
A) Incremental
B) Proactive
C) Transformational
D) Adaptation
Answer: C
Rationale: Transformational change fundamentally alters how work is done and often faces the most
resistance due to its sweeping nature and impact on established routines.
SECTION 2: LEWIN'S CHANGE MODEL (Questions 16-22)
