SALESFORCE ADMIN QUESTIONS AND ANSWERS
SET A+
✔✔Role Hierarchy - ✔✔represents a level of data access that a user or group of user
needs. Users assigned to roles near the top of the hierarchy get to access the data of all
the users who fall directly below them in the hierarchy.
Are different than profiles and permission set in that it controls a user's record-level
access permissions through role hierarchy and sharing rules. It is an easy method for
opening up access to those people high up in the role hierarchy tree.
Roles control records. Profile and permission sets control user's object level and field
level access permissions.
✔✔public group - ✔✔collection of individual users, other groups, individual roles and/or
roles with their subordinates that all have a function in common.
✔✔View All Data - ✔✔View all data owned by other users in your organization. Ignore
the sharing model, role hierarchy, and sharing rules that the "Create", "Read", "Edit" and
"Delete" permission respect.
Are global permissions.
✔✔Modify All Data - ✔✔Modify all data owned by other users in your organization,
mass update, and mass delete records, and undelete records that other users deleted
Are global permissions.
✔✔Customize application - ✔✔customize just about anything in Salesforce, from page
layouts to the data model
✔✔Manager Users - ✔✔Add and remove users, reset passwords, grant permissions
and more
SET A+
✔✔Role Hierarchy - ✔✔represents a level of data access that a user or group of user
needs. Users assigned to roles near the top of the hierarchy get to access the data of all
the users who fall directly below them in the hierarchy.
Are different than profiles and permission set in that it controls a user's record-level
access permissions through role hierarchy and sharing rules. It is an easy method for
opening up access to those people high up in the role hierarchy tree.
Roles control records. Profile and permission sets control user's object level and field
level access permissions.
✔✔public group - ✔✔collection of individual users, other groups, individual roles and/or
roles with their subordinates that all have a function in common.
✔✔View All Data - ✔✔View all data owned by other users in your organization. Ignore
the sharing model, role hierarchy, and sharing rules that the "Create", "Read", "Edit" and
"Delete" permission respect.
Are global permissions.
✔✔Modify All Data - ✔✔Modify all data owned by other users in your organization,
mass update, and mass delete records, and undelete records that other users deleted
Are global permissions.
✔✔Customize application - ✔✔customize just about anything in Salesforce, from page
layouts to the data model
✔✔Manager Users - ✔✔Add and remove users, reset passwords, grant permissions
and more
