OPMA 317 QUALITY MANAGEMENT AND CONTROL | COMPREHENSIVE STUDY GUIDE, PRACTICE QUESTIONS & ANSWERS 2026/2027

OPMA 317 QUALITY MANAGEMENT AND CONTROL | COMPREHENSIVE STUDY
GUIDE, PRACTICE QUESTIONS & ANSWERS 2026/2027

What is the best case scenario for an organization if its services/goods are of poor quality? - correct
answer ✔✔no profit
- costs are higher than they should be

What are the steps to quality management process overview(3)? - correct answer ✔✔1) Alarm Bell
then
2) Investigate
to
3) Prevent

What are some alarm bells used in quality management (4)? - correct answer ✔✔1. Check sheets
2. Pareto Analysis
3. Scatter Diagrams
4. Control Charts

What are the steps in investigation in quality management(2 and 5Ms)? - correct answer ✔✔1. Root
cause analysis
2. fishbone diagram

Man (person)?
Material?
Machine?
Method?
Measurement?

How can you prevent (2)? - correct answer ✔✔1. Process fail safes ('idiot proof')
2. Checklists

What is the cost of quality? - correct answer ✔✔Improving quality without spending more money
- any investment in improvement quality will eventually be paid back

How can quality be improved without spending more money? - correct answer ✔✔Can focus costs on
proactive methods, rather than reactive methods

What is the traditional view of proactive cost quality (improving quality)? - correct answer ✔✔Appraisal
- doing inspections
- increases quality
- increases costs

What is Deming's view of proactive cost quality (improving quality)? - correct answer
✔✔Prevention/Process Quality
- aka. idiot proofing
- quality goes up