CPHQ Exam 1 Questions with CORRECT Answers
(Grade A+)
Question 1:
Six Sigma Improve-
ment Model
Answer:
Define, Measure, Analyze, Improve, Control
Question 2:
Six Sigma
Answer:
A business process for improving quality, reducing costs, and increasing cus-
tomer satisfaction and a process whereby firms work to limit product defects
to 3.4 per million or fewer
Question 3:
LEAN approach
(quality improve-
ment technique)
Answer:
Focused on what's valuable to customers, pt, payers, providers, regulatory
bodies with an emphasis on investigating new ways to get things done and
making changes in a short period of time.
Question 4:
Reengineering
Answer:
Redesigning a company's processes to make them more efficient. A focus
on cross-functional capabilities led to the dissolution of departmental silos.
Often became associated with downsizing and layoffs and employee morale
declined and productivity suffered.
Question 5:
,Rapid cycle im-
provement (RCI)
Answer:
An improvement model that makes repeated incremental improvements to
optimize performance
Question 6:
Breakthrough Se-
ries
Answer:
A collaborative approach to QPI developed by the IHI to bring about rapid
cycle improvements. Collaborations allow organizations to learn from each
other's successes and failures. Incorporates the PDSA cycles and the concept
of spread.
Question 7:
Patient safety ap- structure, environment, equipment/technologies,
proach six key ar- leadership/culture
eas
Answer:
processes, people, and
Question 8:
Patient-centered
care
Answer:
"Nothing about me without me" best describes the concept of patient-cen-
tered care. Care that is respectful of and responsive to individual patient
preferences, needs, and values.
Question 9:
Team Strategies and Tools to Enhance Performance
Answer:
, and Patient Safety
stands for
Question 10:
TeamSTEPPS (an A teamwork system designed
AHRQ strategy to and AHRQ
promote patient
safety)
Answer:
to increase patient safety developed by the DoD
Question 11:
TeamSTEPPS
Answer:
Designed to improve communication and teamwork skills among healthcare
professionals.
Question 12:
IOM Imperatives, Patient safety and harm, changing the healthcare
Priorities and Com- and healthcare quality
petencies
Answer:
delivery system, and policy
Question 13:
Underuse
Answer:
Not providing a health service that might have been medically beneficial
Question 14:
Overuse
Answer:
(Grade A+)
Question 1:
Six Sigma Improve-
ment Model
Answer:
Define, Measure, Analyze, Improve, Control
Question 2:
Six Sigma
Answer:
A business process for improving quality, reducing costs, and increasing cus-
tomer satisfaction and a process whereby firms work to limit product defects
to 3.4 per million or fewer
Question 3:
LEAN approach
(quality improve-
ment technique)
Answer:
Focused on what's valuable to customers, pt, payers, providers, regulatory
bodies with an emphasis on investigating new ways to get things done and
making changes in a short period of time.
Question 4:
Reengineering
Answer:
Redesigning a company's processes to make them more efficient. A focus
on cross-functional capabilities led to the dissolution of departmental silos.
Often became associated with downsizing and layoffs and employee morale
declined and productivity suffered.
Question 5:
,Rapid cycle im-
provement (RCI)
Answer:
An improvement model that makes repeated incremental improvements to
optimize performance
Question 6:
Breakthrough Se-
ries
Answer:
A collaborative approach to QPI developed by the IHI to bring about rapid
cycle improvements. Collaborations allow organizations to learn from each
other's successes and failures. Incorporates the PDSA cycles and the concept
of spread.
Question 7:
Patient safety ap- structure, environment, equipment/technologies,
proach six key ar- leadership/culture
eas
Answer:
processes, people, and
Question 8:
Patient-centered
care
Answer:
"Nothing about me without me" best describes the concept of patient-cen-
tered care. Care that is respectful of and responsive to individual patient
preferences, needs, and values.
Question 9:
Team Strategies and Tools to Enhance Performance
Answer:
, and Patient Safety
stands for
Question 10:
TeamSTEPPS (an A teamwork system designed
AHRQ strategy to and AHRQ
promote patient
safety)
Answer:
to increase patient safety developed by the DoD
Question 11:
TeamSTEPPS
Answer:
Designed to improve communication and teamwork skills among healthcare
professionals.
Question 12:
IOM Imperatives, Patient safety and harm, changing the healthcare
Priorities and Com- and healthcare quality
petencies
Answer:
delivery system, and policy
Question 13:
Underuse
Answer:
Not providing a health service that might have been medically beneficial
Question 14:
Overuse
Answer:
