MHA 701 Healthcare Organizational Behavior
NEWEST 2026-2027 ACTUAL EXAM COMPLETE
150 QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) ALREADY
GRADED A+ BRAND NEW!!
_________ has evolved to meet the need for better technology and information infrastructure
that allows for information sharing, patient care management, and cost control - CORRECT
ANSWER: Virtual Integration
A major outcome of the interviewing program associated with the Hawthorne Studies was that
researched discovered that workers were isolated, unrelated individuals. - CORRECT ANSWER:
False
A single entity owning and operating all of the segments providing health care include
preventative services, specialized and primary ambulatory care, acute care, subacute care, long
term care, home health care, as well as a health plan is an example of which of the following? -
CORRECT ANSWER: Vertical Integration
According to Hofstede's research, which dimension is the measure of how a society deals with
physical and intellectual inequities and how the culture applied power and wealth relative to its
inequities - CORRECT ANSWER: Power Distance
According to the Institute of Medicine, research demonstrates that there are no variations in the
rate medical procedures by race and that all patients receive equal treatment - CORRECT
ANSWER: False
Although valid 20 yrs ago, Hofstede's Cultural Dimensions are no longer applicable to
understanding the influence national culture has on organizations and managerial behaviors -
CORRECT ANSWER: False
,At my workplace, I never get to talk to my supervisor. I always have to hear news from one of
the staff who happens to be the supervisors favorite employee. Which type of communication
barrier is this - CORRECT ANSWER: Personal
At my workplace, I never have an opportunity to speak with the vice president of my division,
since I must speak with my direct supervisor, who then speaks with the division manager, who
then relays my message to the vice president. This is an example of which communication
network - CORRECT ANSWER: Chain
Because of our increasingly diverse population, health care professionals need to be concerned
about their cultural competency, which is the same as cultural awareness and sensitivity -
CORRECT ANSWER: False
Cultural differences have no effect on provider-patient relationships - CORRECT ANSWER:
False
Due to the extensive training physicians receive in the care and management of geriatric patients,
ageism is not an issue in the health care industry - CORRECT ANSWER: False
Festinger (1957) suggested to refer to which of the following when we perceive an inconsistency
between two or more of our internal attitudes or between out behavior and attitudes - CORRECT
ANSWER: Cognitive Dissonance
Flow of communication can be combined into patterns called communications networks -
CORRECT ANSWER: True
Managers make attributions about employees based on consistency and distinctiveness as well as
the extent to which an employee's performance is the same or different from employees,
otherwise known as - CORRECT ANSWER: Consensus
Millennials will be the fastest growing segment of the working population - CORRECT
ANSWER: True
, Minority patients who have a choice are likely to select health care providers of their own racial
or ethnic background and are generally more satisfied with the care they receive from minority
professionals - CORRECT ANSWER: True
Organization Behavior (OB) is the study of individuals, groups, and organizations. - CORRECT
ANSWER: False
Organizational behavior analyzes the entire organization and is a macro perspective since the
organization is the unit being examined. - CORRECT ANSWER: False
Overly generalized and typically negative views about a group of people is know as a -
CORRECT ANSWER: Stereotype
Preconceived thoughts or beliefs can affect whether or not we hear opinions or information that
disagree with our own - CORRECT ANSWER: True
Price Waterhouse v Hopkins was a legal case where a female management consultant claimed
discriminations based on a gender stereotypes statement - CORRECT ANSWER: True
Provisions from which piece of legislation, such as Medicare's increased focus on chronic
disease prevention, new models of care for reducing re-hospitalization, improved care
coordination, and annual screening for cognitive impairment will assist with changing attitudes
towards the elderly patient? - CORRECT ANSWER: The 2010 Affordable Care Act
Scientific management was significant to the development of organizational behavior because it
demonstrated the important influence of human factors on worker productivity. - CORRECT
ANSWER: False
Sharing information without using words is known as - CORRECT ANSWER: nonverbal
communication
NEWEST 2026-2027 ACTUAL EXAM COMPLETE
150 QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) ALREADY
GRADED A+ BRAND NEW!!
_________ has evolved to meet the need for better technology and information infrastructure
that allows for information sharing, patient care management, and cost control - CORRECT
ANSWER: Virtual Integration
A major outcome of the interviewing program associated with the Hawthorne Studies was that
researched discovered that workers were isolated, unrelated individuals. - CORRECT ANSWER:
False
A single entity owning and operating all of the segments providing health care include
preventative services, specialized and primary ambulatory care, acute care, subacute care, long
term care, home health care, as well as a health plan is an example of which of the following? -
CORRECT ANSWER: Vertical Integration
According to Hofstede's research, which dimension is the measure of how a society deals with
physical and intellectual inequities and how the culture applied power and wealth relative to its
inequities - CORRECT ANSWER: Power Distance
According to the Institute of Medicine, research demonstrates that there are no variations in the
rate medical procedures by race and that all patients receive equal treatment - CORRECT
ANSWER: False
Although valid 20 yrs ago, Hofstede's Cultural Dimensions are no longer applicable to
understanding the influence national culture has on organizations and managerial behaviors -
CORRECT ANSWER: False
,At my workplace, I never get to talk to my supervisor. I always have to hear news from one of
the staff who happens to be the supervisors favorite employee. Which type of communication
barrier is this - CORRECT ANSWER: Personal
At my workplace, I never have an opportunity to speak with the vice president of my division,
since I must speak with my direct supervisor, who then speaks with the division manager, who
then relays my message to the vice president. This is an example of which communication
network - CORRECT ANSWER: Chain
Because of our increasingly diverse population, health care professionals need to be concerned
about their cultural competency, which is the same as cultural awareness and sensitivity -
CORRECT ANSWER: False
Cultural differences have no effect on provider-patient relationships - CORRECT ANSWER:
False
Due to the extensive training physicians receive in the care and management of geriatric patients,
ageism is not an issue in the health care industry - CORRECT ANSWER: False
Festinger (1957) suggested to refer to which of the following when we perceive an inconsistency
between two or more of our internal attitudes or between out behavior and attitudes - CORRECT
ANSWER: Cognitive Dissonance
Flow of communication can be combined into patterns called communications networks -
CORRECT ANSWER: True
Managers make attributions about employees based on consistency and distinctiveness as well as
the extent to which an employee's performance is the same or different from employees,
otherwise known as - CORRECT ANSWER: Consensus
Millennials will be the fastest growing segment of the working population - CORRECT
ANSWER: True
, Minority patients who have a choice are likely to select health care providers of their own racial
or ethnic background and are generally more satisfied with the care they receive from minority
professionals - CORRECT ANSWER: True
Organization Behavior (OB) is the study of individuals, groups, and organizations. - CORRECT
ANSWER: False
Organizational behavior analyzes the entire organization and is a macro perspective since the
organization is the unit being examined. - CORRECT ANSWER: False
Overly generalized and typically negative views about a group of people is know as a -
CORRECT ANSWER: Stereotype
Preconceived thoughts or beliefs can affect whether or not we hear opinions or information that
disagree with our own - CORRECT ANSWER: True
Price Waterhouse v Hopkins was a legal case where a female management consultant claimed
discriminations based on a gender stereotypes statement - CORRECT ANSWER: True
Provisions from which piece of legislation, such as Medicare's increased focus on chronic
disease prevention, new models of care for reducing re-hospitalization, improved care
coordination, and annual screening for cognitive impairment will assist with changing attitudes
towards the elderly patient? - CORRECT ANSWER: The 2010 Affordable Care Act
Scientific management was significant to the development of organizational behavior because it
demonstrated the important influence of human factors on worker productivity. - CORRECT
ANSWER: False
Sharing information without using words is known as - CORRECT ANSWER: nonverbal
communication
