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CXEXAM24 - CX DASHBOARD
TUTORIAL 2026 ACTUAL
QUESTIONS WITH VERIFIED
ANSWERS.
Which tool allows you to use advanced search functions to look
at both field reporting
review trackers structured and unstructured verbatim
comments and data responses? - ANSWER-data exploration
While in card view, you can see the full survey response by
clicking ___________ - ANSWER-view details
What should you do in the time between the close of the sale or
completion of service and the CX survey invitation being sent? -
ANSWER-Follow up with the customer to ensure their needs
were met
After a case has been triggered, it is critical to contact the
customer within ___________ - ANSWER-24 hours
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The net promoter score (NPS) is based on the responses to
which questions? - ANSWER-How likely are you to recommend
this dealership?
Which report provides more information about the status of
your dealership's CX survey invitations? - ANSWER-disposition
report
The sales and service _______ scores (CX SSI and CX CSI)
are calculated at the dealership level to measure overall
experience. - ANSWER-index
Links to launch the various tools in the CX survey dashboard
are available on the homepage and also __________. -
ANSWER-by clicking the 9-dot "app" menu button
Once received, how long does a customer have to complete
and submit the CX survey? - ANSWER-30 days
CXEXAM24 - CX DASHBOARD
TUTORIAL 2026 ACTUAL
QUESTIONS WITH VERIFIED
ANSWERS.
Which tool allows you to use advanced search functions to look
at both field reporting
review trackers structured and unstructured verbatim
comments and data responses? - ANSWER-data exploration
While in card view, you can see the full survey response by
clicking ___________ - ANSWER-view details
What should you do in the time between the close of the sale or
completion of service and the CX survey invitation being sent? -
ANSWER-Follow up with the customer to ensure their needs
were met
After a case has been triggered, it is critical to contact the
customer within ___________ - ANSWER-24 hours
, 2 | Page
The net promoter score (NPS) is based on the responses to
which questions? - ANSWER-How likely are you to recommend
this dealership?
Which report provides more information about the status of
your dealership's CX survey invitations? - ANSWER-disposition
report
The sales and service _______ scores (CX SSI and CX CSI)
are calculated at the dealership level to measure overall
experience. - ANSWER-index
Links to launch the various tools in the CX survey dashboard
are available on the homepage and also __________. -
ANSWER-by clicking the 9-dot "app" menu button
Once received, how long does a customer have to complete
and submit the CX survey? - ANSWER-30 days
