Yoder - Wise: Chapter 8: Communication and Conflict
comprehensive Questions and Answers with 100%
Correct Answers | Latest Version
Question 1.
Interprofessional communication
Correct Answer: is effective when healthcare providers communicate with each other
and with patients and their families in an open, collaborative, and respectful manner.
Question 2.
Conflict
Correct Answer: is a disagreement in values or beliefs within oneself or between
people that causes harm or has the potential to cause harm. Conflict is a catalyst for
change and has the ability to produce either detrimental or beneficial effects.
Question 3.
handoff communication
Correct Answer: the verbal and written exchange of pertinent information during
transitions of care. Handoff communication occurs during nurse change-of-shift
report, transfer of patients between units or facilities, and reports between
departments and between disciplines.
Question 4.
VUCA
Correct Answer: describes today's healthcare environment: volatility, uncertainty,
complexity, and ambiguity. Each of these elements increases the potential for
miscommunication. Clear, complete, and accurate communication among healthcare
providers directly affects the quality and safety of care (Lee, Mast, Humbert, Bagnardi,
& Richards, 2016). Nurses have a responsibility to provide quality care and thus must
serve in leadership roles to ensure effective communication and conflict resolution.
Question 5.
Intrapersonal conflict
Correct Answer: occurs within a person when confronted with the need to think or act
in a way that seems at odds with one's sense of self. Questions often arise that create
a conflict over priorities, ethical standards, and values. When a nurse decides what to
do about the future (e.g., "Do I want to accept the job in the city with more cultural
opportunities or remain in my hometown and be close to my family?"), conflicts arise
between personal and professional priorities
, Question 6.
Interpersonal conflict
Correct Answer: is the most common type of conflict and transpires between and
among patients, family members, nurses, physicians, and members of other
departments. Conflicts occur that focus on a difference of opinion, priority, or
approach with others.
Question 7.
Organizational conflict
Correct Answer: arises when discord exists about policies and procedures, personnel
codes of conduct, or accepted norms of behavior and patterns of communication.
Some organizational conflict is related to hierarchical structure and role
differentiation among employees.
Question 8.
The following are other "forces" that are particularly germane to communication and conflict
in the practice environment:
Correct Answer: • Organizational structure (nurses' involvement in shared decision
making) • Management style (nursing leaders who create an environment that
supports participation, encourage and value feedback, and demonstrate effective
communication with staff) • Personnel policies and programs (efforts to promote
nurse work-life balance) • Image of nursing (nurses effectively influencing
system-wide processes) • Autonomy (nurses' inclusion in governance leading to job
satisfaction, personal fulfillment, and organization success)
Question 9.
Constructive conflict results in successful resolution, leading to the following outcomes:
Correct Answer: • Growth occurs. • Problems are resolved. • Groups are unified. •
Productivity is increased. • Commitment is increased. • Unsatisfactory resolution is
typically destructive and results in the following: • Negativity, resistance, and
increased frustration inhibit movement. • Resolutions diminish or are absent. •
Groups divide, and relationships weaken. • Productivity decreases. • Satisfaction
decreases.
Question 10.
General Outcomes in Conflict Resolution: Assessing the Degree of Conflict Resolution
Correct Answer:
comprehensive Questions and Answers with 100%
Correct Answers | Latest Version
Question 1.
Interprofessional communication
Correct Answer: is effective when healthcare providers communicate with each other
and with patients and their families in an open, collaborative, and respectful manner.
Question 2.
Conflict
Correct Answer: is a disagreement in values or beliefs within oneself or between
people that causes harm or has the potential to cause harm. Conflict is a catalyst for
change and has the ability to produce either detrimental or beneficial effects.
Question 3.
handoff communication
Correct Answer: the verbal and written exchange of pertinent information during
transitions of care. Handoff communication occurs during nurse change-of-shift
report, transfer of patients between units or facilities, and reports between
departments and between disciplines.
Question 4.
VUCA
Correct Answer: describes today's healthcare environment: volatility, uncertainty,
complexity, and ambiguity. Each of these elements increases the potential for
miscommunication. Clear, complete, and accurate communication among healthcare
providers directly affects the quality and safety of care (Lee, Mast, Humbert, Bagnardi,
& Richards, 2016). Nurses have a responsibility to provide quality care and thus must
serve in leadership roles to ensure effective communication and conflict resolution.
Question 5.
Intrapersonal conflict
Correct Answer: occurs within a person when confronted with the need to think or act
in a way that seems at odds with one's sense of self. Questions often arise that create
a conflict over priorities, ethical standards, and values. When a nurse decides what to
do about the future (e.g., "Do I want to accept the job in the city with more cultural
opportunities or remain in my hometown and be close to my family?"), conflicts arise
between personal and professional priorities
, Question 6.
Interpersonal conflict
Correct Answer: is the most common type of conflict and transpires between and
among patients, family members, nurses, physicians, and members of other
departments. Conflicts occur that focus on a difference of opinion, priority, or
approach with others.
Question 7.
Organizational conflict
Correct Answer: arises when discord exists about policies and procedures, personnel
codes of conduct, or accepted norms of behavior and patterns of communication.
Some organizational conflict is related to hierarchical structure and role
differentiation among employees.
Question 8.
The following are other "forces" that are particularly germane to communication and conflict
in the practice environment:
Correct Answer: • Organizational structure (nurses' involvement in shared decision
making) • Management style (nursing leaders who create an environment that
supports participation, encourage and value feedback, and demonstrate effective
communication with staff) • Personnel policies and programs (efforts to promote
nurse work-life balance) • Image of nursing (nurses effectively influencing
system-wide processes) • Autonomy (nurses' inclusion in governance leading to job
satisfaction, personal fulfillment, and organization success)
Question 9.
Constructive conflict results in successful resolution, leading to the following outcomes:
Correct Answer: • Growth occurs. • Problems are resolved. • Groups are unified. •
Productivity is increased. • Commitment is increased. • Unsatisfactory resolution is
typically destructive and results in the following: • Negativity, resistance, and
increased frustration inhibit movement. • Resolutions diminish or are absent. •
Groups divide, and relationships weaken. • Productivity decreases. • Satisfaction
decreases.
Question 10.
General Outcomes in Conflict Resolution: Assessing the Degree of Conflict Resolution
Correct Answer:
