ECPI 2020 COR 195 CHAPTERS 1 AND
2 FINAL PAPER 2026 FULL
QUESTIONS AND ACCURATE
SOLUTIONS STUDY GUIDE
◉ What some of the positive uses for critical thinking?. Answer: -
Developing workable solutions to complex problems.
- Deliberating about courses of action to take
- Determining ways to improve consumer satisfaction.
◉ What are some of the rewards of learning to think critically?.
Answer: Gain confidence - Be safe and autonomous - Improve patient
outcomes and your own job satisfaction
◉ Healthy workplace standards. Answer: Effective communication -
True collaboration - effective decision-making - appropriate staffing -
meaningful recognition and authentic leadership.
◉ Complaints help you..... Answer: 1. Correct problems before they
become worse or happen to someone else.
2. Identify trends in unmet needs of patients and consumers.
3. Respond in ways that let consumers know their experience matters
to you and your organization.
4. Find out about complaints before people start complaining to others.
,◉ examples of empowerment partnerships. Answer: 1- How can I
empower you to be able to be independent?
2- You know yourself best. Tell me what you'd like to see happen,
what's most important to you.
3- I want you to be able to make informed choices.
4- We share a common purpose, and we're both responsible for what
happens.
◉ How to Develop Empowered Partnerships. Answer: 1- Be sure you
can explain the concept of an empowered partnership.
2- As much as possible, get agreement from partners.
3- view book pg. 182
◉ Your ability to give and take constructive criticism is crucial to:.
Answer: • Avoiding letting little issues become big ones
• Improving performance
• Keeping patients safe
◉ Taking Constructive Criticism. Answer: 1- Keep in mind that receiving
constructive criticism is a complex issue that's closely linked to self-
esteem
2- Learn to befriend criticism
3- Ask yourself, "Have I heard this same criticism from other people.
, 4- If you agree with the criticism, acknowledge that the critic is right
and think about what you can do about it.
5- Don't make excuses.
6- Practice personal feedback.
7- Don't let false pride, rationalization, or other negative feelings get in
the way of your grow.
8- Remember that no one's perfect.
9- Don't dwell on negative criticism when you're tired.
◉ Mild conflict. Answer: Subtitle opposition to an idea or action
◉ Severe conflict. Answer: Sharp disagreement and fighting
◉ Positive Outcomes of Managing Conflict Constructively.. Answer:
Reduced stress - Increased productivity; performance improvement -
Better relationships and interactions; increased harmony - More time
and energy for real progress - Improved ability to clarify main issues
and find creative solutions - Opportunity to improve bothersome things
- Improved self-esteem.
◉ AVOIDERS. Answer: Pull away. They ignore issues or withdraw from
people they feel are causing conflict. Often get along well with others
because they focus on promoting peace and harmony. However, they
tend to allow problems to persist and place little importance on their
own needs. As a result, they miss opportunities to make improvements
2 FINAL PAPER 2026 FULL
QUESTIONS AND ACCURATE
SOLUTIONS STUDY GUIDE
◉ What some of the positive uses for critical thinking?. Answer: -
Developing workable solutions to complex problems.
- Deliberating about courses of action to take
- Determining ways to improve consumer satisfaction.
◉ What are some of the rewards of learning to think critically?.
Answer: Gain confidence - Be safe and autonomous - Improve patient
outcomes and your own job satisfaction
◉ Healthy workplace standards. Answer: Effective communication -
True collaboration - effective decision-making - appropriate staffing -
meaningful recognition and authentic leadership.
◉ Complaints help you..... Answer: 1. Correct problems before they
become worse or happen to someone else.
2. Identify trends in unmet needs of patients and consumers.
3. Respond in ways that let consumers know their experience matters
to you and your organization.
4. Find out about complaints before people start complaining to others.
,◉ examples of empowerment partnerships. Answer: 1- How can I
empower you to be able to be independent?
2- You know yourself best. Tell me what you'd like to see happen,
what's most important to you.
3- I want you to be able to make informed choices.
4- We share a common purpose, and we're both responsible for what
happens.
◉ How to Develop Empowered Partnerships. Answer: 1- Be sure you
can explain the concept of an empowered partnership.
2- As much as possible, get agreement from partners.
3- view book pg. 182
◉ Your ability to give and take constructive criticism is crucial to:.
Answer: • Avoiding letting little issues become big ones
• Improving performance
• Keeping patients safe
◉ Taking Constructive Criticism. Answer: 1- Keep in mind that receiving
constructive criticism is a complex issue that's closely linked to self-
esteem
2- Learn to befriend criticism
3- Ask yourself, "Have I heard this same criticism from other people.
, 4- If you agree with the criticism, acknowledge that the critic is right
and think about what you can do about it.
5- Don't make excuses.
6- Practice personal feedback.
7- Don't let false pride, rationalization, or other negative feelings get in
the way of your grow.
8- Remember that no one's perfect.
9- Don't dwell on negative criticism when you're tired.
◉ Mild conflict. Answer: Subtitle opposition to an idea or action
◉ Severe conflict. Answer: Sharp disagreement and fighting
◉ Positive Outcomes of Managing Conflict Constructively.. Answer:
Reduced stress - Increased productivity; performance improvement -
Better relationships and interactions; increased harmony - More time
and energy for real progress - Improved ability to clarify main issues
and find creative solutions - Opportunity to improve bothersome things
- Improved self-esteem.
◉ AVOIDERS. Answer: Pull away. They ignore issues or withdraw from
people they feel are causing conflict. Often get along well with others
because they focus on promoting peace and harmony. However, they
tend to allow problems to persist and place little importance on their
own needs. As a result, they miss opportunities to make improvements
