WGU C483 Principles of Management Practice Test
Delivery of products or services A value chain is the sequence of activities that begins with raw materials.
What result does a value chain end with?
Choose 1 answer
Supply and demand
Operations and logistics
Outsourcing or insourcing
Delivery of products or services
Profit margins are increased. What happens when an effective value chain is created?
Choose 1 answer
Profit margins are increased.
A mission statement is developed.
Customized products are standardized.
Total quality management is not required.
Analysis of external opportunities and threats Industry and market analysis, competitor analysis, and social analysis are
examples of which step in the strategic planning process?
Analysis of mission, vision, and goals
Analysis of management implementation
Analysis of external opportunities and threats
Analysis of internal strengths and weaknesses
Strengths Skilled management, positive cash flow, and well-known brands are examples of
which component of the SWOT analysis?
Threats
Strengths
Weaknesses
Opportunities
Core competencies What denotes skills or expertise in an activity that constitutes the roots of
competitiveness in an organization?
Choose 1 answer
Strategic values
Core competencies
Products and services
Opportunities and threats
Suppliers can reduce manufacturing time and increase According to Michael Porter's competitive environment model, how can suppliers
product quality. influence strategic planning?
Suppliers can reduce the threat from substitute products.
Suppliers can reduce the numbers of new entrants in the market.
Suppliers can reduce manufacturing time and increase product quality.
Suppliers can reduce technological, demographic, and legal threats in the
environment.
Differentiation A company offers unique products in its industry to create a competitive
advantage.
Which type of strategy is the company using?
Valorization
Differentiation
Customization
Standardization
Vertical integration Happy Inc. is a leading provider of family entertainment and BCD is a
broadcasting company with news, cable, and entertainment networks. Happy Inc.
recently acquired BCD in hopes of boosting its primary business of family
entertainment.
Which type of corporate strategy is represented by Happy Inc.'s purchase of their
distribution network?
Choose 1 answer
Vertical integration
Strategic alliances
Networking
Horizontal benchmarking
, WGU C483 Principles of Management Practice Test
Strategic vision A local business has provided services to its customers for 40 years. The
business's mission is "To give our customers the best service in town." The
owner of the business has had a long-standing dream to franchise the business
and become the best provider of its service in the United States.
What describes the owner's dream?
Choose 1 answer
Strategic vision
Strategic mission
Strategic planning
Strategic management
Developing a strategic mission What is the first step of organizational strategic planning?
Choose 1 answer
Developing operational goals
Developing internal strengths
Developing a strategic mission
Developing external opportunities
Six Sigma The introduction of statistical tools to analyze the causes of product defects is
associated with which quality improvement approach?
Six Sigma
Flexible Process
Customer Process
Quality Customization
To revolutionize key organizational systems and What is the principal idea of reengineering?
processes
Choose 1 answer
To analyze system failures
To focus on creating two-way exchanges with customers
To revolutionize key organizational systems and processes
To improve total quality in all businesses for the benefit of producers and
consumers
Less than 3.4 How many defects per million are there at Six Sigma, assuming a product or
process is defect-free 99.99966% of the time?
Choose 1 answer
Less than 3.4
Less than 4.4
Less than 5.3
Less than 6.6
To take action to accomplish the transformation What is the last step to Deming's 14 points of quality management?
To cease dependence on mass inspection
To break down barriers among departments
To evaluate options provided by management
To take action to accomplish the transformation
Quality Assurance Process checklists and project audits are components of which management
process?
Choose 1 answer
Quality Control
Quality Assurance
Quality Cooperative
Quality Collaboration
To measure effectiveness of an organization's quality What is the main objective of an internal quality audit?
management system To gauge the quality of human resources
To assess the quality of control process failures
To determine the quality of an organization's executive management
To measure effectiveness of an organization's quality management system
Delivery of products or services A value chain is the sequence of activities that begins with raw materials.
What result does a value chain end with?
Choose 1 answer
Supply and demand
Operations and logistics
Outsourcing or insourcing
Delivery of products or services
Profit margins are increased. What happens when an effective value chain is created?
Choose 1 answer
Profit margins are increased.
A mission statement is developed.
Customized products are standardized.
Total quality management is not required.
Analysis of external opportunities and threats Industry and market analysis, competitor analysis, and social analysis are
examples of which step in the strategic planning process?
Analysis of mission, vision, and goals
Analysis of management implementation
Analysis of external opportunities and threats
Analysis of internal strengths and weaknesses
Strengths Skilled management, positive cash flow, and well-known brands are examples of
which component of the SWOT analysis?
Threats
Strengths
Weaknesses
Opportunities
Core competencies What denotes skills or expertise in an activity that constitutes the roots of
competitiveness in an organization?
Choose 1 answer
Strategic values
Core competencies
Products and services
Opportunities and threats
Suppliers can reduce manufacturing time and increase According to Michael Porter's competitive environment model, how can suppliers
product quality. influence strategic planning?
Suppliers can reduce the threat from substitute products.
Suppliers can reduce the numbers of new entrants in the market.
Suppliers can reduce manufacturing time and increase product quality.
Suppliers can reduce technological, demographic, and legal threats in the
environment.
Differentiation A company offers unique products in its industry to create a competitive
advantage.
Which type of strategy is the company using?
Valorization
Differentiation
Customization
Standardization
Vertical integration Happy Inc. is a leading provider of family entertainment and BCD is a
broadcasting company with news, cable, and entertainment networks. Happy Inc.
recently acquired BCD in hopes of boosting its primary business of family
entertainment.
Which type of corporate strategy is represented by Happy Inc.'s purchase of their
distribution network?
Choose 1 answer
Vertical integration
Strategic alliances
Networking
Horizontal benchmarking
, WGU C483 Principles of Management Practice Test
Strategic vision A local business has provided services to its customers for 40 years. The
business's mission is "To give our customers the best service in town." The
owner of the business has had a long-standing dream to franchise the business
and become the best provider of its service in the United States.
What describes the owner's dream?
Choose 1 answer
Strategic vision
Strategic mission
Strategic planning
Strategic management
Developing a strategic mission What is the first step of organizational strategic planning?
Choose 1 answer
Developing operational goals
Developing internal strengths
Developing a strategic mission
Developing external opportunities
Six Sigma The introduction of statistical tools to analyze the causes of product defects is
associated with which quality improvement approach?
Six Sigma
Flexible Process
Customer Process
Quality Customization
To revolutionize key organizational systems and What is the principal idea of reengineering?
processes
Choose 1 answer
To analyze system failures
To focus on creating two-way exchanges with customers
To revolutionize key organizational systems and processes
To improve total quality in all businesses for the benefit of producers and
consumers
Less than 3.4 How many defects per million are there at Six Sigma, assuming a product or
process is defect-free 99.99966% of the time?
Choose 1 answer
Less than 3.4
Less than 4.4
Less than 5.3
Less than 6.6
To take action to accomplish the transformation What is the last step to Deming's 14 points of quality management?
To cease dependence on mass inspection
To break down barriers among departments
To evaluate options provided by management
To take action to accomplish the transformation
Quality Assurance Process checklists and project audits are components of which management
process?
Choose 1 answer
Quality Control
Quality Assurance
Quality Cooperative
Quality Collaboration
To measure effectiveness of an organization's quality What is the main objective of an internal quality audit?
management system To gauge the quality of human resources
To assess the quality of control process failures
To determine the quality of an organization's executive management
To measure effectiveness of an organization's quality management system
