Test Bank for Essentials of Organizational Behavior 16th Edition
Essentials of Organizational Behavior, 16e (Robbins)
Chapter 1 What Is Organizational Behavior?
1) The impact of what three areas are investigated in the study of Organizational Behavior?
A) Profit structure, organizational complexity, and job satisfaction
B) Individuals, profit structure, and job satisfaction
C) Individuals, groups, and job satisfaction
D) Groups, structure, and profit structure
E) Individuals, groups, and structure
Answer: E
Explanation: OB investigates the impact that individuals, groups, and structures have on
behavior within organizations.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
2) Which of the following is NOT a core topic of organizational behavior?
A) Motivation
B) Attitude development
C) Conflict
D) Resource allocation
E) Work design
Answer: D
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Explanation: OB includes the core topics of motivation, leader behavior and power,
interpersonal communication, group structure and processes, personality, emotions, and values,
attitude development and perception, change processes, conflict and negotiation, and work
design. It does not include resource allocation.
Diff: 2
AACSB: Analytical Thinking
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Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
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1
s
Copyright © 2025 Pearson Education, Inc.
, Test Bank for Essentials of Organizational Behavior 16th Edition
3) According to a study by Monster (a global employment company), the number one most
frequently desired skill in applicants was .
A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
Explanation: Monster mined data from nearly one million market-wide job postings to identify
skills that were most often sought by employers. At the top of the list was communication skills.
This was also reiterated by Jeff Weiner, the CEO of LinkedIn.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
4) According to a recent large-scale survey, 58% of managers did NOT receive .
A) pay incentives
B) training
C) administrative support
D) insurance
E) office space
Answer: B
Explanation: Fifty-eight percent of managers reported they had not received any training and
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25% admitted they were not ready to lead others when they were given the role.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
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5) There is a connection between companies which have and their attention to
organizational behavior principles.
A) high turnover rates
B) specialized technical processes
C) superior financial performance
D) long-lasting CEOs
ad
E) both high turnover rates and long-lasting CEOs
Answer: C
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom
Video, Google, Facebook, and Southwest Airlines all have incorporated the concepts of
organizational behavior and attribute it to their ability to generate high financial outcomes.
Diff: 2
oc
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
2
s
Copyright © 2025 Pearson Education, Inc.
, Test Bank for Essentials of Organizational Behavior 16th Edition
6) is the study of the impact that individuals, groups, and structure have on behavior
within organizations.
A) Leadership
B) Organizational strategy
C) Performance management
D) Employee relations
E) Organizational behavior
Answer: E
Explanation: Organizational behavior is the field of study that investigates the impact that
individuals, groups, and structure have on behavior within organizations, for the purpose of
applying such knowledge toward improving an organization's effectiveness.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
7) What are the four main activities managers engage in?
A) Planning, budgeting, networking, hiring
B) Planning, organizing, leading, controlling
C) Controlling, innovating, hiring, quality control
D) Monitoring, scheduling, fund raising, leading
E) Interpersonal, informational, decisional, planning
Answer: B
Explanation: Managers' work can be categorized into four different activities: planning,
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organizing, leading, and controlling.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
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8) The ultimate goal of organizational behavior is to .
A) better understand management
B) improve an organization's effectiveness
C) balance diversity
D) create boilerplates
E) replace human resources
ad
Answer: B
Explanation: OB studies the impact individuals, groups, and structure have on an organization
with the ultimate goal of improving effectiveness.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
oc
LO: 1.1 Define organizational behavior (OB).
3
s
Copyright © 2025 Pearson Education, Inc.
, Test Bank for Essentials of Organizational Behavior 16th Edition
9) Which of the following is NOT a managerial activity that managers were engaged in,
according to Luthans and associates?
A) Human resource management
B) Networking
C) Communications
D) Filing documents
E) Traditional management
Answer: D
Explanation: In Luthans and associates' study of 450 managers, traditional management,
communication, HR management, and networking were the four typical managerial activities.
Filing documents was not one of them.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
10) Navar is a manager at a mid-sized consulting firm. Within Navar's role, Navar is responsible
for interacting with the other departments in the organization and with both vendors and
customers of the firm. Which of the four managerial activities is Navar exhibiting?
A) Traditional management
B) Communication
C) Human resource management
D) Networking
E) Systems
Ma
Answer: D
Explanation: Socializing, politicking, and interacting with outsiders are all networking activities
that managers do.
Diff: 3
AACSB: Interpersonal Relations and Teamwork
Quest. Category: Analytical
fi
LO: 1.1 Define organizational behavior (OB).
11) On average, managers spend most of their time doing which managerial activity?
A) Traditional management
B) Communication
C) Human resource management
ad
D) Networking
E) Systems
Answer: A
Explanation: Thirty-two percent of a manager's time is spent doing traditional activities.
Diff: 2
AACSB: Analytical Thinking
oc
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
4
s
Copyright © 2025 Pearson Education, Inc.
Essentials of Organizational Behavior, 16e (Robbins)
Chapter 1 What Is Organizational Behavior?
1) The impact of what three areas are investigated in the study of Organizational Behavior?
A) Profit structure, organizational complexity, and job satisfaction
B) Individuals, profit structure, and job satisfaction
C) Individuals, groups, and job satisfaction
D) Groups, structure, and profit structure
E) Individuals, groups, and structure
Answer: E
Explanation: OB investigates the impact that individuals, groups, and structures have on
behavior within organizations.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
2) Which of the following is NOT a core topic of organizational behavior?
A) Motivation
B) Attitude development
C) Conflict
D) Resource allocation
E) Work design
Answer: D
Ma
Explanation: OB includes the core topics of motivation, leader behavior and power,
interpersonal communication, group structure and processes, personality, emotions, and values,
attitude development and perception, change processes, conflict and negotiation, and work
design. It does not include resource allocation.
Diff: 2
AACSB: Analytical Thinking
fi
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
ad
oc
1
s
Copyright © 2025 Pearson Education, Inc.
, Test Bank for Essentials of Organizational Behavior 16th Edition
3) According to a study by Monster (a global employment company), the number one most
frequently desired skill in applicants was .
A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
Explanation: Monster mined data from nearly one million market-wide job postings to identify
skills that were most often sought by employers. At the top of the list was communication skills.
This was also reiterated by Jeff Weiner, the CEO of LinkedIn.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
4) According to a recent large-scale survey, 58% of managers did NOT receive .
A) pay incentives
B) training
C) administrative support
D) insurance
E) office space
Answer: B
Explanation: Fifty-eight percent of managers reported they had not received any training and
Ma
25% admitted they were not ready to lead others when they were given the role.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
fi
5) There is a connection between companies which have and their attention to
organizational behavior principles.
A) high turnover rates
B) specialized technical processes
C) superior financial performance
D) long-lasting CEOs
ad
E) both high turnover rates and long-lasting CEOs
Answer: C
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom
Video, Google, Facebook, and Southwest Airlines all have incorporated the concepts of
organizational behavior and attribute it to their ability to generate high financial outcomes.
Diff: 2
oc
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
2
s
Copyright © 2025 Pearson Education, Inc.
, Test Bank for Essentials of Organizational Behavior 16th Edition
6) is the study of the impact that individuals, groups, and structure have on behavior
within organizations.
A) Leadership
B) Organizational strategy
C) Performance management
D) Employee relations
E) Organizational behavior
Answer: E
Explanation: Organizational behavior is the field of study that investigates the impact that
individuals, groups, and structure have on behavior within organizations, for the purpose of
applying such knowledge toward improving an organization's effectiveness.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
7) What are the four main activities managers engage in?
A) Planning, budgeting, networking, hiring
B) Planning, organizing, leading, controlling
C) Controlling, innovating, hiring, quality control
D) Monitoring, scheduling, fund raising, leading
E) Interpersonal, informational, decisional, planning
Answer: B
Explanation: Managers' work can be categorized into four different activities: planning,
Ma
organizing, leading, and controlling.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
fi
8) The ultimate goal of organizational behavior is to .
A) better understand management
B) improve an organization's effectiveness
C) balance diversity
D) create boilerplates
E) replace human resources
ad
Answer: B
Explanation: OB studies the impact individuals, groups, and structure have on an organization
with the ultimate goal of improving effectiveness.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
oc
LO: 1.1 Define organizational behavior (OB).
3
s
Copyright © 2025 Pearson Education, Inc.
, Test Bank for Essentials of Organizational Behavior 16th Edition
9) Which of the following is NOT a managerial activity that managers were engaged in,
according to Luthans and associates?
A) Human resource management
B) Networking
C) Communications
D) Filing documents
E) Traditional management
Answer: D
Explanation: In Luthans and associates' study of 450 managers, traditional management,
communication, HR management, and networking were the four typical managerial activities.
Filing documents was not one of them.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
10) Navar is a manager at a mid-sized consulting firm. Within Navar's role, Navar is responsible
for interacting with the other departments in the organization and with both vendors and
customers of the firm. Which of the four managerial activities is Navar exhibiting?
A) Traditional management
B) Communication
C) Human resource management
D) Networking
E) Systems
Ma
Answer: D
Explanation: Socializing, politicking, and interacting with outsiders are all networking activities
that managers do.
Diff: 3
AACSB: Interpersonal Relations and Teamwork
Quest. Category: Analytical
fi
LO: 1.1 Define organizational behavior (OB).
11) On average, managers spend most of their time doing which managerial activity?
A) Traditional management
B) Communication
C) Human resource management
ad
D) Networking
E) Systems
Answer: A
Explanation: Thirty-two percent of a manager's time is spent doing traditional activities.
Diff: 2
AACSB: Analytical Thinking
oc
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
4
s
Copyright © 2025 Pearson Education, Inc.
