MHR 611 EXAM QUESTIONS WITH
ACCURATE ANSWERS
When a firm determines that it will need to hire 50 customer service
representatives within the next three months, it has engaged in ________.
Select one:
A. attracting
B. competency modeling
C. placement
D. workforce planning - ANSWER D. workforce planning
Which of the following does an employer have to do if it wants to hire
successfully from the traditional labor pool?
Select one:
A. provide competitive pay
B. reduce required qualifications
C. increase training
D. automate the job - ANSWER A. provide competitive pay
The primary goal of ________ is to get the right people interested in
working for an organization or in a specific job, then persuade them to
apply and ultimately accept a job offer if one is extended.
Select one:
A. employer branding
B. selecting
C. sourcing
D. recruiting - ANSWER D. recruiting
An organization's competitive advantage is ________.
Select one:
A. the annual employee turnover rate
,B. what it can do differently from its competitors
C. the number of employees it hires in a year
D. not something that can be influenced by staffing - ANSWER B. what is
can do differently from its competitors
When we recognize a situation as presenting an ethical issue we have
employed _______.
Select one:
A. a contract
B. our intuition
C. metacognition
D. a schema - ANSWER D. a schema
A call center has adopted an expansionist strategy. It has taken on a
number of big contracts from clients and is on a tight schedule to supply
customer support services by the deadlines promised. Which of the
following statements, if true, will result in the staffing goals being best
aligned to the organizational strategy?
Select one:
A. The compensation offered should be higher than the average market
rate to attract the maximum number of applicants.
B. Only the best talent be selected even if it takes a lot of time to hire.
C. The time taken to fill a position should be tracked for each recruiting
source and the fastest possible source of at least minimally qualified talent
should be utilized.
D. As many applicants should be hired as possible to get the needed
number of employees quickly. - ANSWER C. The time taken to fill a
position should be tracked for each recruiting source and the fastest
possible source of at least minimally qualified talent should be utilized
Putting together an attractive job offer and negotiating with the candidate
the company wants to hire is part of ________.
Select one:
A. attracting
B. acquiring
C. onboarding
D. recruiting - ANSWER B. acquiring
When a supervisor introduces a new hire to her new colleagues and other
important people in the organization he is engaging in ________.
,Select one:
A. recruiting
B. socialization
C. deployment
D. career planning - ANSWER B. socialization
Succession management ensures that ________.
Select one:
A. a company attracts sufficient numbers of appropriately qualified
applicants
B. high-potential new hires do not leave because they are overqualified and
under challenged
C. an organization has people ready to assume leadership positions when
they become available
D. new employees will be motivated by the firm's compensation package -
ANSWER C. an organization has people ready to assume leadership
positions when they become available
If a company wants to promote from within rather than hire higher level
managers from outside the company it should focus on _________.
Select one:
A. paying competitive wages
B. hiring as quickly as possible
C. offering a comprehensive benefit package and letting employees choose
their benefits
D. hiring people who can perform the current job who also have leadership
potential - ANSWER D. hiring people who can perform the current job who
also have leadership potential
Which of the following is true about external hiring?
Select one:
A. External hires reinforce the organization's culture more than do internal
hires.
B. It sends employees the message that good performance can be
rewarded with a promotion.
C. Jobs can be filled faster than through internal hiring.
D. It can enhance organizational diversity. - ANSWER D. It can enhance
organizational diversity.
, To maximize an employer's investment in staffing it should focus on the
jobs that are critical to _____________.
Select one:
A. obtaining its competitive advantage
B. reducing payroll costs
C. improving diversity in the company
D. lowering the company's turnover rate - ANSWER A. obtaining its
competitive advantage
__________ is/are most responsible for an organization's ability to gain
and keep a competitive advantage.
Select one:
A. How top leaders are compensated
B. Its employees
C. Its training and development program
D. How it manages its money - ANSWER B. Its employees
A firm pursuing an operational excellence competitive advantage would
focus on acquiring top _______ talent.
Select one:
A. research and development
B. advertising
C. sales
D. supply chain - ANSWER D. supply chain
Hiring people who are trainable and willing to follow standardized
procedures would support a ________ competitive advantage.
Select one:
A. customer intimacy
B. training and development
C. operational excellence
D. product leadership - ANSWER C. operational excellence
When viewing applicants and employees as investors, the goal is to
________.
Select one:
A. ensure that the revenue generated by a new hire exceeds the new hire's
total compensation level
B. be as selective as possible in choosing whom to hire
C. terminate the bottom performing 10% of employees every year
ACCURATE ANSWERS
When a firm determines that it will need to hire 50 customer service
representatives within the next three months, it has engaged in ________.
Select one:
A. attracting
B. competency modeling
C. placement
D. workforce planning - ANSWER D. workforce planning
Which of the following does an employer have to do if it wants to hire
successfully from the traditional labor pool?
Select one:
A. provide competitive pay
B. reduce required qualifications
C. increase training
D. automate the job - ANSWER A. provide competitive pay
The primary goal of ________ is to get the right people interested in
working for an organization or in a specific job, then persuade them to
apply and ultimately accept a job offer if one is extended.
Select one:
A. employer branding
B. selecting
C. sourcing
D. recruiting - ANSWER D. recruiting
An organization's competitive advantage is ________.
Select one:
A. the annual employee turnover rate
,B. what it can do differently from its competitors
C. the number of employees it hires in a year
D. not something that can be influenced by staffing - ANSWER B. what is
can do differently from its competitors
When we recognize a situation as presenting an ethical issue we have
employed _______.
Select one:
A. a contract
B. our intuition
C. metacognition
D. a schema - ANSWER D. a schema
A call center has adopted an expansionist strategy. It has taken on a
number of big contracts from clients and is on a tight schedule to supply
customer support services by the deadlines promised. Which of the
following statements, if true, will result in the staffing goals being best
aligned to the organizational strategy?
Select one:
A. The compensation offered should be higher than the average market
rate to attract the maximum number of applicants.
B. Only the best talent be selected even if it takes a lot of time to hire.
C. The time taken to fill a position should be tracked for each recruiting
source and the fastest possible source of at least minimally qualified talent
should be utilized.
D. As many applicants should be hired as possible to get the needed
number of employees quickly. - ANSWER C. The time taken to fill a
position should be tracked for each recruiting source and the fastest
possible source of at least minimally qualified talent should be utilized
Putting together an attractive job offer and negotiating with the candidate
the company wants to hire is part of ________.
Select one:
A. attracting
B. acquiring
C. onboarding
D. recruiting - ANSWER B. acquiring
When a supervisor introduces a new hire to her new colleagues and other
important people in the organization he is engaging in ________.
,Select one:
A. recruiting
B. socialization
C. deployment
D. career planning - ANSWER B. socialization
Succession management ensures that ________.
Select one:
A. a company attracts sufficient numbers of appropriately qualified
applicants
B. high-potential new hires do not leave because they are overqualified and
under challenged
C. an organization has people ready to assume leadership positions when
they become available
D. new employees will be motivated by the firm's compensation package -
ANSWER C. an organization has people ready to assume leadership
positions when they become available
If a company wants to promote from within rather than hire higher level
managers from outside the company it should focus on _________.
Select one:
A. paying competitive wages
B. hiring as quickly as possible
C. offering a comprehensive benefit package and letting employees choose
their benefits
D. hiring people who can perform the current job who also have leadership
potential - ANSWER D. hiring people who can perform the current job who
also have leadership potential
Which of the following is true about external hiring?
Select one:
A. External hires reinforce the organization's culture more than do internal
hires.
B. It sends employees the message that good performance can be
rewarded with a promotion.
C. Jobs can be filled faster than through internal hiring.
D. It can enhance organizational diversity. - ANSWER D. It can enhance
organizational diversity.
, To maximize an employer's investment in staffing it should focus on the
jobs that are critical to _____________.
Select one:
A. obtaining its competitive advantage
B. reducing payroll costs
C. improving diversity in the company
D. lowering the company's turnover rate - ANSWER A. obtaining its
competitive advantage
__________ is/are most responsible for an organization's ability to gain
and keep a competitive advantage.
Select one:
A. How top leaders are compensated
B. Its employees
C. Its training and development program
D. How it manages its money - ANSWER B. Its employees
A firm pursuing an operational excellence competitive advantage would
focus on acquiring top _______ talent.
Select one:
A. research and development
B. advertising
C. sales
D. supply chain - ANSWER D. supply chain
Hiring people who are trainable and willing to follow standardized
procedures would support a ________ competitive advantage.
Select one:
A. customer intimacy
B. training and development
C. operational excellence
D. product leadership - ANSWER C. operational excellence
When viewing applicants and employees as investors, the goal is to
________.
Select one:
A. ensure that the revenue generated by a new hire exceeds the new hire's
total compensation level
B. be as selective as possible in choosing whom to hire
C. terminate the bottom performing 10% of employees every year
