WGU D099 Sales Management –
WGU Modules
D099 Sales
1–12
Management
Practice Quizzes
–
WGU Modules
&D099
ExamSales
1–12
Review.pdf
Management
Practice Quizzes
– Modules
& Exam1–12
Review.pdf
Practice Quizzes & Exam Review.pdf
WGU D099 Sales Management –
Modules 1–12 Practice Quizzes & Exam
Review
Guidehttps://www.stuvia.com/dashboard!@_)#*)(@$)($@*($@)($@*_
WGU D099 Sales Management –
WGU Modules
D099 Sales
1–12
Management
Practice Quizzes
–
WGU Modules
&D099
ExamSales
1–12
Review.pdf
Management
Practice Quizzes
– Modules
& Exam1–12
Review.pdf
Practice Quizzes & Exam Review.pdf
,D099 Sales Management_ module 1-12 practice quizzes.pdf D099 Sales Management_ module 1-12 practice quizzes.pdf D099 Sales Management_ module 1-12 practice quizzes.pdf
Terms in this set (60)
Jack has been selling cars for a car dealership for many Interest
years. A long-time customer named Omar walks into the
dealership. Jack is surprised to see Omar, despite his being
a loyal customer, since his most recent purchase occurred
under two years ago. After the two talk for a while, Omar
explains that he does not really need a new car, but he
recently got a nice promotion at work and is thinking about
upgrading. Although he is happy with his SUV, he wishes he
had a car that gets better gas mileage. Jack explains that
the dealership offers several cars that get better mileage
than the SUV. He asks a variety of questions to gain a good
understanding of Omar's exact needs. Having come to
know Omar over the years, Jack understands Omar's social
style well. He explains to Omar the pros and cons of
various car models, delineates the facts, and clearly
describes how the different options will serve him. At the
end, Jack suggests one model in particular. In which stage
in the buyer journey is Omar?
Desire
Action
Attention
Interest
D099 Sales Management_ module 1-12 practice quizzes.pdf D099 Sales Management_ module 1-12 practice quizzes.pdf D099 Sales Management_ module 1-12 practice quizzes.pdf
,D099 Sales Management_ module 1-12 practice quizzes.pdf D099 Sales Management_ module 1-12 practice quizzes.pdf D099 Sales Management_ module 1-12 practice quizzes.pdf
What is Jack demonstrating when he explains the gas Ethical behavior
mileage of various models?
Customer loyalty
Ethical behavior
Psychological reciprocity
Business intelligence (BI)
Which type of selling is Jack engaged in at this moment? Adaptive selling
Transactional selling
Relationship selling
Adaptive selling
Team selling
D099 Sales Management_ module 1-12 practice quizzes.pdf D099 Sales Management_ module 1-12 practice quizzes.pdf D099 Sales Management_ module 1-12 practice quizzes.pdf
, D099 Sales Management_ module 1-12 practice quizzes.pdf D099 Sales Management_ module 1-12 practice quizzes.pdf D099 Sales Management_ module 1-12 practice quizzes.pdf
What is Omar's dominant social style? Analytical
Expressive
Amiable
Analytical
Driver
What should Jack do to help Omar understand why a Explain the value proposition
particular car is the best option?
Explain the customer lifetime value (CLV)
Provide account management support
Conduct consultative selling
Explain the value proposition
D099 Sales Management_ module 1-12 practice quizzes.pdf D099 Sales Management_ module 1-12 practice quizzes.pdf D099 Sales Management_ module 1-12 practice quizzes.pdf
WGU Modules
D099 Sales
1–12
Management
Practice Quizzes
–
WGU Modules
&D099
ExamSales
1–12
Review.pdf
Management
Practice Quizzes
– Modules
& Exam1–12
Review.pdf
Practice Quizzes & Exam Review.pdf
WGU D099 Sales Management –
Modules 1–12 Practice Quizzes & Exam
Review
Guidehttps://www.stuvia.com/dashboard!@_)#*)(@$)($@*($@)($@*_
WGU D099 Sales Management –
WGU Modules
D099 Sales
1–12
Management
Practice Quizzes
–
WGU Modules
&D099
ExamSales
1–12
Review.pdf
Management
Practice Quizzes
– Modules
& Exam1–12
Review.pdf
Practice Quizzes & Exam Review.pdf
,D099 Sales Management_ module 1-12 practice quizzes.pdf D099 Sales Management_ module 1-12 practice quizzes.pdf D099 Sales Management_ module 1-12 practice quizzes.pdf
Terms in this set (60)
Jack has been selling cars for a car dealership for many Interest
years. A long-time customer named Omar walks into the
dealership. Jack is surprised to see Omar, despite his being
a loyal customer, since his most recent purchase occurred
under two years ago. After the two talk for a while, Omar
explains that he does not really need a new car, but he
recently got a nice promotion at work and is thinking about
upgrading. Although he is happy with his SUV, he wishes he
had a car that gets better gas mileage. Jack explains that
the dealership offers several cars that get better mileage
than the SUV. He asks a variety of questions to gain a good
understanding of Omar's exact needs. Having come to
know Omar over the years, Jack understands Omar's social
style well. He explains to Omar the pros and cons of
various car models, delineates the facts, and clearly
describes how the different options will serve him. At the
end, Jack suggests one model in particular. In which stage
in the buyer journey is Omar?
Desire
Action
Attention
Interest
D099 Sales Management_ module 1-12 practice quizzes.pdf D099 Sales Management_ module 1-12 practice quizzes.pdf D099 Sales Management_ module 1-12 practice quizzes.pdf
,D099 Sales Management_ module 1-12 practice quizzes.pdf D099 Sales Management_ module 1-12 practice quizzes.pdf D099 Sales Management_ module 1-12 practice quizzes.pdf
What is Jack demonstrating when he explains the gas Ethical behavior
mileage of various models?
Customer loyalty
Ethical behavior
Psychological reciprocity
Business intelligence (BI)
Which type of selling is Jack engaged in at this moment? Adaptive selling
Transactional selling
Relationship selling
Adaptive selling
Team selling
D099 Sales Management_ module 1-12 practice quizzes.pdf D099 Sales Management_ module 1-12 practice quizzes.pdf D099 Sales Management_ module 1-12 practice quizzes.pdf
, D099 Sales Management_ module 1-12 practice quizzes.pdf D099 Sales Management_ module 1-12 practice quizzes.pdf D099 Sales Management_ module 1-12 practice quizzes.pdf
What is Omar's dominant social style? Analytical
Expressive
Amiable
Analytical
Driver
What should Jack do to help Omar understand why a Explain the value proposition
particular car is the best option?
Explain the customer lifetime value (CLV)
Provide account management support
Conduct consultative selling
Explain the value proposition
D099 Sales Management_ module 1-12 practice quizzes.pdf D099 Sales Management_ module 1-12 practice quizzes.pdf D099 Sales Management_ module 1-12 practice quizzes.pdf
