CRSS CREDENTIAL ACTUAL TEST
QUESTIONS AND ACCURATE ANSWERS
COMPLETE REVIEW SHEET
●● If a field unit needs a certain type of assistance, it is usually up to
that field unit to locate, notify, and coordinate the additional resources.
True or False?
Answer: false
●● The IAED (the academy) enforces its Code of Ethics by withholding
or revoking the certifications of those who fail to agree to, or uphold,
these standards. True or False?
Answer: true
●● When faced with an ethical dilemma in the communication center,
the ETC should FIRST:
Answer: follow established protocol, procedure, and policy
●● A procedure that has been highly define, structured, and placed into a
reference system is known as a:
Answer: protocol
●● In this course, the "three P's" refer to:
,Answer: protocol, procedure, and policy
●● Wireless internet devices (such as smart phones) connect to the
internet using:
Answer: wi-fi
●● Cell phone networks are divided into specific areas called cells, each
with its own:
Answer: antenna
●● Prior to the development of emergency number technology, either
the caller or the operator had to try to figure out which agency or
department emergency calls should go to, based on the caller's location
Answer: true
●● What does the acronym TDD stand for?
Answer: telecommunications device for the deaf
●● What does the acronym VoIP stand for?
Answer: voice over internet protocol
●● The technology that allows the ETC to take an automatic number
identification (ANI) number and "dip" it into an address database is
called:
, Answer: ALI (automatic location identification)
●● What does the acronym CAD stand for?
Answer: computer-aided dispatch
●● The total number of emergency calls has increased dramatically due
to wireless technology. True or False?
Answer: true
●● In the context of the communication process, the "medium" is:
Answer: how the message is conveyed
●● In the context of the communication process, "noise" can occur when
you are thinking about something else and essentially blocking out most
or all of an incoming message. True or False?
Answer: true
●● Diction refers to:
Answer: the choice of words and phrases used to communicate
●● It is good practice for ECTs to try to impress callers by using
specialized language. True or False?
Answer: false
QUESTIONS AND ACCURATE ANSWERS
COMPLETE REVIEW SHEET
●● If a field unit needs a certain type of assistance, it is usually up to
that field unit to locate, notify, and coordinate the additional resources.
True or False?
Answer: false
●● The IAED (the academy) enforces its Code of Ethics by withholding
or revoking the certifications of those who fail to agree to, or uphold,
these standards. True or False?
Answer: true
●● When faced with an ethical dilemma in the communication center,
the ETC should FIRST:
Answer: follow established protocol, procedure, and policy
●● A procedure that has been highly define, structured, and placed into a
reference system is known as a:
Answer: protocol
●● In this course, the "three P's" refer to:
,Answer: protocol, procedure, and policy
●● Wireless internet devices (such as smart phones) connect to the
internet using:
Answer: wi-fi
●● Cell phone networks are divided into specific areas called cells, each
with its own:
Answer: antenna
●● Prior to the development of emergency number technology, either
the caller or the operator had to try to figure out which agency or
department emergency calls should go to, based on the caller's location
Answer: true
●● What does the acronym TDD stand for?
Answer: telecommunications device for the deaf
●● What does the acronym VoIP stand for?
Answer: voice over internet protocol
●● The technology that allows the ETC to take an automatic number
identification (ANI) number and "dip" it into an address database is
called:
, Answer: ALI (automatic location identification)
●● What does the acronym CAD stand for?
Answer: computer-aided dispatch
●● The total number of emergency calls has increased dramatically due
to wireless technology. True or False?
Answer: true
●● In the context of the communication process, the "medium" is:
Answer: how the message is conveyed
●● In the context of the communication process, "noise" can occur when
you are thinking about something else and essentially blocking out most
or all of an incoming message. True or False?
Answer: true
●● Diction refers to:
Answer: the choice of words and phrases used to communicate
●● It is good practice for ECTs to try to impress callers by using
specialized language. True or False?
Answer: false
