WGU C720 - Operations and Supply
Chain Management Test
A customer was having trouble entering a vacation rental property. When the customer
contacted the host, the host came to help the customer within 10 minutes. What is the
service quality dimension demonstrated in the scenario? - ANS-Responsiveness
A customer went to a service center to have new tires installed on their vehicle. An
employee at the service center was polite and professional. They were clear in
explaining the types of tires available, the replacement process, and the warranty. They
were able to answer all the customer's questions. What is the service quality dimension
demonstrated in the scenario? - ANS-Assurance
A hotel manager periodically inspects each room of the hotel to assess its condition.
Which cost of quality does this scenario illustrate? - ANS-Appraisal costs
A website for a utility company makes customers enter their bank payment information
twice. The system compares the data and only proceeds if the data matches. Which
cost of quality is represented in this scenario? - ANS-Prevention costs
A small business wants to enhance the quality of its products. The business has begun
to send surveys out to ask which features people like about the products and which
features they would like to see added. Which total quality management (TQM) principle
is illustrated in the example? - ANS-Customer-centered focus
A manufacturing company sources many of its components from another business. The
company has sought to know more about this other business over time and has been
able to collaborate with the business to customize the components for optimal quality.
What is the core concept of total quality management (TQM) demonstrated in the
scenario? - ANS-Supplier relationships
Which activity is involved in the define phase of Six Sigma? - ANS-Detailing an
improvement opportunity
Which planning component is part of short-range planning? - ANS-Master production
schedule
In addition to the cellular phones a company sells, it also sells replacement screens,
batteries, and charging cables directly to consumers. What is an example of a
dependent demand item in this scenario? - ANS-Speaker
, As a part of a company's preparation for the future, an executive is working on choosing
a forecasting model for demand. In order to remain objective and consistent, the model
should be based on mathematics. Which model should be considered? - ANS-Weighted
moving average
A manager is creating a sales forecast by starting at the bottom of an organization and
making an overall estimate by adding together component parts. Which forecasting
method is described? - ANS-Pyramid method
What is the scheduling technique that allows an organization to determine demand in
advance while still being able to limit access to the corresponding service? - ANS-
Reservation scheduling
Which scheduling technique is demonstrated by the use of fast-food kiosks that allow
patrons to place their own orders? - ANS-Consumer self-service
An organization is implementing a software system to manage and integrate core
processes. Which role does this core system have in enhancing the organization? -
ANS-Improve collaboration.
When a client places an order, an enterprise resource planning (ERP) system
generates an invoice and updates the inventory level. Which functionality step of ERP
systems corresponds to the given situation? - ANS-Processing and automation
The machinery at a factory is being rearranged to reduce worker movements that are
unnecessary. What is a benefit of this lean strategy? - ANS-Improved efficiency
In each monthly meeting with the production department, the production manager asks
participants for any ideas on how to make processes or products better. Which benefit
comes with this lean strategy? - ANS-Enhanced employee engagement
Which scenario demonstrates a non-value-added activity? - ANS-A grocery store
associate spends one full day counting inventory.
Which competitive advantage is associated with lean systems? - ANS-Inventory
reduction
What is a benefit of reducing inventory through lean principles? - ANS-Reduced
duration of inventory idleness
What is a benefit of total quality management (TQM)? - ANS-Fewer warranty repairs
How is flexibility enhanced through lean strategies? - ANS-Shorter aggregate planning
horizon
Chain Management Test
A customer was having trouble entering a vacation rental property. When the customer
contacted the host, the host came to help the customer within 10 minutes. What is the
service quality dimension demonstrated in the scenario? - ANS-Responsiveness
A customer went to a service center to have new tires installed on their vehicle. An
employee at the service center was polite and professional. They were clear in
explaining the types of tires available, the replacement process, and the warranty. They
were able to answer all the customer's questions. What is the service quality dimension
demonstrated in the scenario? - ANS-Assurance
A hotel manager periodically inspects each room of the hotel to assess its condition.
Which cost of quality does this scenario illustrate? - ANS-Appraisal costs
A website for a utility company makes customers enter their bank payment information
twice. The system compares the data and only proceeds if the data matches. Which
cost of quality is represented in this scenario? - ANS-Prevention costs
A small business wants to enhance the quality of its products. The business has begun
to send surveys out to ask which features people like about the products and which
features they would like to see added. Which total quality management (TQM) principle
is illustrated in the example? - ANS-Customer-centered focus
A manufacturing company sources many of its components from another business. The
company has sought to know more about this other business over time and has been
able to collaborate with the business to customize the components for optimal quality.
What is the core concept of total quality management (TQM) demonstrated in the
scenario? - ANS-Supplier relationships
Which activity is involved in the define phase of Six Sigma? - ANS-Detailing an
improvement opportunity
Which planning component is part of short-range planning? - ANS-Master production
schedule
In addition to the cellular phones a company sells, it also sells replacement screens,
batteries, and charging cables directly to consumers. What is an example of a
dependent demand item in this scenario? - ANS-Speaker
, As a part of a company's preparation for the future, an executive is working on choosing
a forecasting model for demand. In order to remain objective and consistent, the model
should be based on mathematics. Which model should be considered? - ANS-Weighted
moving average
A manager is creating a sales forecast by starting at the bottom of an organization and
making an overall estimate by adding together component parts. Which forecasting
method is described? - ANS-Pyramid method
What is the scheduling technique that allows an organization to determine demand in
advance while still being able to limit access to the corresponding service? - ANS-
Reservation scheduling
Which scheduling technique is demonstrated by the use of fast-food kiosks that allow
patrons to place their own orders? - ANS-Consumer self-service
An organization is implementing a software system to manage and integrate core
processes. Which role does this core system have in enhancing the organization? -
ANS-Improve collaboration.
When a client places an order, an enterprise resource planning (ERP) system
generates an invoice and updates the inventory level. Which functionality step of ERP
systems corresponds to the given situation? - ANS-Processing and automation
The machinery at a factory is being rearranged to reduce worker movements that are
unnecessary. What is a benefit of this lean strategy? - ANS-Improved efficiency
In each monthly meeting with the production department, the production manager asks
participants for any ideas on how to make processes or products better. Which benefit
comes with this lean strategy? - ANS-Enhanced employee engagement
Which scenario demonstrates a non-value-added activity? - ANS-A grocery store
associate spends one full day counting inventory.
Which competitive advantage is associated with lean systems? - ANS-Inventory
reduction
What is a benefit of reducing inventory through lean principles? - ANS-Reduced
duration of inventory idleness
What is a benefit of total quality management (TQM)? - ANS-Fewer warranty repairs
How is flexibility enhanced through lean strategies? - ANS-Shorter aggregate planning
horizon
