CPXP PRACTICE EXAMINATION 2026
QUESTIONS WITH ANSWERS GRADED A+
◍ Should I capture info obtained with satisfaction surveys and make them
grievances?.
Answer: If the patient writes or attaches to the survey and requests
resolution, than the complaint is a grievance. Other survey responses are not
considered Complaints OR grievances.
◍ Outcome/process: Average blood pressure levels of all patients seen in the
month of october.
Answer: outcome
◍ With an interval scale, we can.
Answer: Add and subtract variables
◍ Four levels of motivation.
Answer: Compliance, will power, imagination, habit (If Disney ran your
hospital page 134). Target imagination for motivation. Imagine how the
patient feels, tell patient stories, visualize when you have lost the weight,
etc.
◍ Validity.
Answer: The quality of a chess such that it measures what it says it does
◍ T/F: You can tell how health literate a person is by knowing what grade he
or she completed in school.
Answer: FALSE
◍ Using an experience-based design or co-design process, the sequence as it
relates to the experience includes the following steps.
Answer: Capture, Understand, Improve and Measure
◍ When computing the standard deviation, what do you need to do FIRST as a
, measure of central tendancy.
Answer: Compute the Mean
◍ Patients rights.
Answer: Freedom from discrimination, medical information explained, no
names of caregivers, right to refuse treatment, pain management,
information about advanced directive's, accessibility to spiritual counseling,
confidentiality, effective communication, confidential records, dignity, right
to complain, access to medical record, right to information regarding
associated agencies for care, except or decline in research, discharge
planning, estimated costs, patient visitation rights.
◍ What are the benefits of a run chart?.
Answer: 1) They help improve teams formulate Ames by the pick team how
well (or poorly)a process is performing2) they help in determining when
changes are truly improvements by displaying a pattern of data that you can
observe as you make changes3) they give direction as you work on
improvements and information about the value of particular changes
◍ What is the best reading level for written materials used with patients.
Answer: 5-6 grade
◍ Ethnography.
Answer: A form of qualitative research that allows a trained observer to
observe and document the experience. And healthcare, this research is being
more common place as a means to study the patient experience.
◍ SBAR communication.
Answer: Situation Background Assessment Recommendation
◍ You can calculate the mean with which scale type?.
Answer: Interval and racial scale
◍ Hard Conversations Model.
Answer: State our positive intent, tell the truth fast, listen and understand,
find common ground, identify options and the action plan, express
appreciation.
, ◍ Grievance.
Answer: a written a verbal complaint (when the verbal complaint about
patient care is not resolved at the time of the complaint by staff present) by a
patient , or the patient's representative , regarding the patient's care , abuse
or neglect , issues related to the hospital compliance with the CMS hospital
conditions of participation (CoP), or a Medicare beneficiary billing
complaint related to the rights and limitations provided by 42 CFR §489.
◍ Run chart.
Answer: Are graphs of data over time and Are one of the most important
tools for assessing the effectiveness of change
◍ According to CMS interpretative guidelines, who must approve and be
responsible for the effective operation of the grievance process.
Answer: The hospitals governing body
◍ Shared decision making (SDM).
Answer: Is a collaborative process that allows patients and their providers to
make healthcare decisions together. It takes into account the best clinical
evidence available, as well as the patient's values and preferences.
◍ outcome/process: Hospital readmission rates in 2018.
Answer: Outcome
◍ What skills are considered to be components of health literacy.
Answer: ability to understand and use numbersreading skillsspeaking
skillsability to understand what is saidwriting skillsALL OF THE ABOVE
◍ True or false: a grievance is considered resolve in the hospital is satisfied
with the action taken on the patient's behalf..
Answer: False
◍ Total Quality Management (TQM).
Answer: A term first used to describe a management approach to quality
improvement. Simply put, it is a management approach to a long-term
success through customer satisfaction.
QUESTIONS WITH ANSWERS GRADED A+
◍ Should I capture info obtained with satisfaction surveys and make them
grievances?.
Answer: If the patient writes or attaches to the survey and requests
resolution, than the complaint is a grievance. Other survey responses are not
considered Complaints OR grievances.
◍ Outcome/process: Average blood pressure levels of all patients seen in the
month of october.
Answer: outcome
◍ With an interval scale, we can.
Answer: Add and subtract variables
◍ Four levels of motivation.
Answer: Compliance, will power, imagination, habit (If Disney ran your
hospital page 134). Target imagination for motivation. Imagine how the
patient feels, tell patient stories, visualize when you have lost the weight,
etc.
◍ Validity.
Answer: The quality of a chess such that it measures what it says it does
◍ T/F: You can tell how health literate a person is by knowing what grade he
or she completed in school.
Answer: FALSE
◍ Using an experience-based design or co-design process, the sequence as it
relates to the experience includes the following steps.
Answer: Capture, Understand, Improve and Measure
◍ When computing the standard deviation, what do you need to do FIRST as a
, measure of central tendancy.
Answer: Compute the Mean
◍ Patients rights.
Answer: Freedom from discrimination, medical information explained, no
names of caregivers, right to refuse treatment, pain management,
information about advanced directive's, accessibility to spiritual counseling,
confidentiality, effective communication, confidential records, dignity, right
to complain, access to medical record, right to information regarding
associated agencies for care, except or decline in research, discharge
planning, estimated costs, patient visitation rights.
◍ What are the benefits of a run chart?.
Answer: 1) They help improve teams formulate Ames by the pick team how
well (or poorly)a process is performing2) they help in determining when
changes are truly improvements by displaying a pattern of data that you can
observe as you make changes3) they give direction as you work on
improvements and information about the value of particular changes
◍ What is the best reading level for written materials used with patients.
Answer: 5-6 grade
◍ Ethnography.
Answer: A form of qualitative research that allows a trained observer to
observe and document the experience. And healthcare, this research is being
more common place as a means to study the patient experience.
◍ SBAR communication.
Answer: Situation Background Assessment Recommendation
◍ You can calculate the mean with which scale type?.
Answer: Interval and racial scale
◍ Hard Conversations Model.
Answer: State our positive intent, tell the truth fast, listen and understand,
find common ground, identify options and the action plan, express
appreciation.
, ◍ Grievance.
Answer: a written a verbal complaint (when the verbal complaint about
patient care is not resolved at the time of the complaint by staff present) by a
patient , or the patient's representative , regarding the patient's care , abuse
or neglect , issues related to the hospital compliance with the CMS hospital
conditions of participation (CoP), or a Medicare beneficiary billing
complaint related to the rights and limitations provided by 42 CFR §489.
◍ Run chart.
Answer: Are graphs of data over time and Are one of the most important
tools for assessing the effectiveness of change
◍ According to CMS interpretative guidelines, who must approve and be
responsible for the effective operation of the grievance process.
Answer: The hospitals governing body
◍ Shared decision making (SDM).
Answer: Is a collaborative process that allows patients and their providers to
make healthcare decisions together. It takes into account the best clinical
evidence available, as well as the patient's values and preferences.
◍ outcome/process: Hospital readmission rates in 2018.
Answer: Outcome
◍ What skills are considered to be components of health literacy.
Answer: ability to understand and use numbersreading skillsspeaking
skillsability to understand what is saidwriting skillsALL OF THE ABOVE
◍ True or false: a grievance is considered resolve in the hospital is satisfied
with the action taken on the patient's behalf..
Answer: False
◍ Total Quality Management (TQM).
Answer: A term first used to describe a management approach to quality
improvement. Simply put, it is a management approach to a long-term
success through customer satisfaction.
