CPHQ_EXAMPREP_REVIEW_SHEET_WITH_TESTED_QUESTIONS_AND_COMPLETE_SOLUTIONS.

CPHQ EXAMPREP REVIEW SHEET WITH
TESTED QUESTIONS AND COMPLETE
SOLUTIONS

●● All styles are important for different situations an organization may
find itself in at any given point in time. Which of the following
leadership styles is best when
an organization is in crisis mode?
A. autocratic
B. empowering
C. transactional
D. transformational
Answer: A. Autocratic


●● Quality Assurance
Answer: Measures compliance
with standards


●● Quality Control
Answer: Process of ensuring products
and services meet consumer
expectations

,●● Performance
Improvement
Answer: Continuously improve
processes to meet
standards


●● Quality Defect:
Underuse
Answer: Failing to provide medically necessary care or follow evidence
based medical practice


●● Quality Defect: Overuse
Answer: Providing a drug or treatment without medical justification


●● Quality Defect: Misuse
Answer: Medical errors in the provision of care


●● DEFECT:
Wrong site surgery
A.
Underuse

,Failing to provide medically necessary
care or follow evidence based medical
practice
B.
Overuse
Providing a drug or treatment without
medical justification
C.
Misuse
Medical errors in the provision of care
Answer: C. Misuse


●● DEFECT: Use of high tech imaging (MRI, CAT scan) when
other diagnostic tests are sufficient
A.
Underuse
Failing to provide medically necessary
care or follow evidence based medical
practice
B.
Overuse
Providing a drug or treatment without

, medical justification
C.
Misuse
Medical errors in the provision of care
Answer: B. Overuse


●● DEFECT: Less than 10% of recommended women
receive annual mammograms
A.
Underuse
Failing to provide medically necessary
care or follow evidence based medical
practice
B.
Overuse
Providing a drug or treatment without
medical justification
C.
Misuse
Medical errors in the provision of care
Answer: A. Underuse