BUS 381 - week 7 Test Questions with 100%
Correct Answers
what is performance management?
- the continuous process of improving employee performance through goal setting, feedback,
coaching, development, performance appraisals, rewards, and disciplinary action
what are the main components of performance management?
- goal setting
- ongoing coaching
- performance appraisals
- development discussions
- recognition and rewards
- career management
is performance management annual or ongoing?
- ongoing
why should employee goals be linked to organizational goals?
- to ensure employees understand how their work contribute to the organization's success
step 1: defining expectations
what makes good performance expectations?
- clear
- measurable
- quantifiable
- documented
, what is task performance?
- the direct duties and responsibilities listed in the job
- example: a cashier accurately processing customer transactions
what is contextual performance?
- behaviours that improve the workplace but are not officially part of the job
- examples: helping coworkers, being positive, volunteering, supporting teamwork
step 2: coaching and feedback
what is coaching?
- an ongoing process where managers help employees improve performance through guidance,
support, encouragement, and listening
good coaches do what?
- ask questions
- listen carefully
- encourage learning
- support employees
- help employees solve problems themselves
poor coaches do what?
- give all the answers
- judge employees
- focus on on mistakes
- tell employees exactly what to do
Correct Answers
what is performance management?
- the continuous process of improving employee performance through goal setting, feedback,
coaching, development, performance appraisals, rewards, and disciplinary action
what are the main components of performance management?
- goal setting
- ongoing coaching
- performance appraisals
- development discussions
- recognition and rewards
- career management
is performance management annual or ongoing?
- ongoing
why should employee goals be linked to organizational goals?
- to ensure employees understand how their work contribute to the organization's success
step 1: defining expectations
what makes good performance expectations?
- clear
- measurable
- quantifiable
- documented
, what is task performance?
- the direct duties and responsibilities listed in the job
- example: a cashier accurately processing customer transactions
what is contextual performance?
- behaviours that improve the workplace but are not officially part of the job
- examples: helping coworkers, being positive, volunteering, supporting teamwork
step 2: coaching and feedback
what is coaching?
- an ongoing process where managers help employees improve performance through guidance,
support, encouragement, and listening
good coaches do what?
- ask questions
- listen carefully
- encourage learning
- support employees
- help employees solve problems themselves
poor coaches do what?
- give all the answers
- judge employees
- focus on on mistakes
- tell employees exactly what to do
