MSITM C954 - Section 3: Systems and
Applications Exam Questions and Answers
with Verified Solutions | Latest Updated 2026
operational level Employee-developed control that
maintains core
business activities required to run
day-to-day
activities; where day-to-day decisions and
established processes offer potential
solutions
structured decisions Involves situations where an established
process
offers potential solutions
managerial level Employees are constantly evaluating
company
operations to hone the firm's ability to
adapt to and
leverage change.
unstructured decisions Occurs in situation where no procedures or
rules
exist to guide decision-making toward the
correct
choice
, transaction processing system The basic business system that serves
(TPS) operational-
level analysis in an organization
TPS Transaction Processing System
source documents Describes the original transaction record
along
with details that state the purpose and
amount
spent; includes cash receipts, canceled
checks,
invoices, customers, refunds, employee
timesheets,
etc.
online analytical processing The manipulation of information to create
(OLAP) business
intelligence to support strategic
decision-making
OLAP Online Analytical Processing
decision support system (DSS) Model information using OLAP, which aids
in
evaluating and choosing a different course
of
action
DSS Decision Support System
Applications Exam Questions and Answers
with Verified Solutions | Latest Updated 2026
operational level Employee-developed control that
maintains core
business activities required to run
day-to-day
activities; where day-to-day decisions and
established processes offer potential
solutions
structured decisions Involves situations where an established
process
offers potential solutions
managerial level Employees are constantly evaluating
company
operations to hone the firm's ability to
adapt to and
leverage change.
unstructured decisions Occurs in situation where no procedures or
rules
exist to guide decision-making toward the
correct
choice
, transaction processing system The basic business system that serves
(TPS) operational-
level analysis in an organization
TPS Transaction Processing System
source documents Describes the original transaction record
along
with details that state the purpose and
amount
spent; includes cash receipts, canceled
checks,
invoices, customers, refunds, employee
timesheets,
etc.
online analytical processing The manipulation of information to create
(OLAP) business
intelligence to support strategic
decision-making
OLAP Online Analytical Processing
decision support system (DSS) Model information using OLAP, which aids
in
evaluating and choosing a different course
of
action
DSS Decision Support System
