GALEN NURSING SCHOOL NSG 3180 –
COMMUNICATION & TEAMWORK
EXAM 2
1. A nurse is reporting a patient’s deteriorating condition to a physician using the SBAR tool.
The nurse states, ‘The patient was admitted yesterday with heart failure and has a history of
myocardial infarction.’ This represents which component of SBAR?
A. Situation
B. Assessment
C. Background
D. Recommendation
Answer: C
Conceptual Explanation: Background provides relevant clinical history and context
regarding the patient’s admission and underlying conditions.
,2. During a multidisciplinary team meeting, a nurse manager encourages all members to
share their perspectives to reach a consensus that satisfies everyone’s concerns. Which
conflict management style is being used?
A. Collaborating
B. Competing
C. Avoiding
D. Accommodating
Answer: A
Conceptual Explanation: Collaboration is a ‘win-win’ strategy where all parties work
together to find a mutually satisfying solution.
3. A nurse is caring for a client who is distraught about a new diagnosis. The nurse says, ‘It
sounds like you are feeling overwhelmed by this news.’ Which therapeutic communication
technique is the nurse using?
A. Summarizing
B. Reflecting
C. Focusing
D. Giving information
Answer: B
, Conceptual Explanation: Reflecting involves directing back the client’s feelings or ideas so
the client may expand on them or feel understood.
4. Which of the following is considered a ‘hard’ barrier to effective communication in a
clinical setting?
A. Poor lighting in the patient room
B. Personal bias
C. Hierarchical power structures
D. Lack of emotional intelligence
Answer: A
Conceptual Explanation: Hard barriers are environmental or physical factors, such as
noise, lighting, or technical failures, that impede communication.
5. A nurse is delegating tasks to an Unlicensed Assistive Personnel (UAP). Which task is
appropriate for the nurse to delegate?
A. Assisting a stable patient with ambulation
B. Performing an initial admission assessment
C. Evaluating a patient’s response to pain medication
D. Teaching a patient how to use an incentive spirometer
Answer: A
COMMUNICATION & TEAMWORK
EXAM 2
1. A nurse is reporting a patient’s deteriorating condition to a physician using the SBAR tool.
The nurse states, ‘The patient was admitted yesterday with heart failure and has a history of
myocardial infarction.’ This represents which component of SBAR?
A. Situation
B. Assessment
C. Background
D. Recommendation
Answer: C
Conceptual Explanation: Background provides relevant clinical history and context
regarding the patient’s admission and underlying conditions.
,2. During a multidisciplinary team meeting, a nurse manager encourages all members to
share their perspectives to reach a consensus that satisfies everyone’s concerns. Which
conflict management style is being used?
A. Collaborating
B. Competing
C. Avoiding
D. Accommodating
Answer: A
Conceptual Explanation: Collaboration is a ‘win-win’ strategy where all parties work
together to find a mutually satisfying solution.
3. A nurse is caring for a client who is distraught about a new diagnosis. The nurse says, ‘It
sounds like you are feeling overwhelmed by this news.’ Which therapeutic communication
technique is the nurse using?
A. Summarizing
B. Reflecting
C. Focusing
D. Giving information
Answer: B
, Conceptual Explanation: Reflecting involves directing back the client’s feelings or ideas so
the client may expand on them or feel understood.
4. Which of the following is considered a ‘hard’ barrier to effective communication in a
clinical setting?
A. Poor lighting in the patient room
B. Personal bias
C. Hierarchical power structures
D. Lack of emotional intelligence
Answer: A
Conceptual Explanation: Hard barriers are environmental or physical factors, such as
noise, lighting, or technical failures, that impede communication.
5. A nurse is delegating tasks to an Unlicensed Assistive Personnel (UAP). Which task is
appropriate for the nurse to delegate?
A. Assisting a stable patient with ambulation
B. Performing an initial admission assessment
C. Evaluating a patient’s response to pain medication
D. Teaching a patient how to use an incentive spirometer
Answer: A
