NSG 3180 – COMMUNICATION &
TEAMWORK EXAM 2 STUDY GUIDE
QUESTIONS AND ANSWERS
1. Which phase of group development is characterized by members testing boundaries and
experiencing interpersonal conflict as they struggle for influence?
A. Forming
B. Storming
C. Norming
D. Performing
Answer: B
Conceptual Explanation: The Storming stage involves conflict and competition as
individual personalities emerge and members disagree on goals or procedures.
2. When using the SBAR communication tool, which information belongs in the ‘Background’
section?
A. The patient’s current vital signs and mental status.
B. The nurse’s recommendation for a specific intervention.
,C. A brief statement of the current problem or reason for the call.
D. The patient’s admitting diagnosis and relevant medical history.
Answer: D
Conceptual Explanation: Background provides context, such as admitting diagnosis, date
of admission, and prior clinical history relevant to the current situation.
3. Which conflict management style is characterized by a ‘win-win’ approach where both
parties work together to find a mutually satisfying solution?
A. Avoiding
B. Competing
C. Accommodating
D. Collaborating
Answer: D
Conceptual Explanation: Collaboration is the win-win approach where high concern for
both self and others leads to a creative solution that satisfies everyone.
4. In the TeamSTEPPS framework, what does the ‘CUS’ acronym stand for?
A. Concerned, Uncomfortable, Safety Issue
B. Critical, Urgent, Serious
C. Careful, Understanding, Supportive
, D. Communicate, Understand, Solve
Answer: A
Conceptual Explanation: CUS stands for ‘I am Concerned, I am Uncomfortable, this is a
Safety issue,’ used to escalate concerns to the team.
5. Which communication technique involves repeating back what was heard to ensure the
sender’s message was understood correctly?
A. Call-out
B. Feedback
C. Handoff
D. Check-back
Answer: D
Conceptual Explanation: A check-back is a closed-loop communication technique used to
verify that information conveyed by the sender is allowed and understood by the receiver.
6. A nurse experiences ‘lateral violence’ from a senior colleague. Which action is most
appropriate for addressing this behavior?
A. Use the DESC script to assertively address the behavior with the colleague.
B. Ignore the behavior to avoid further conflict.
C. Immediately report the colleague to the Board of Nursing.
D. Retaliate with similar behavior to show strength.
TEAMWORK EXAM 2 STUDY GUIDE
QUESTIONS AND ANSWERS
1. Which phase of group development is characterized by members testing boundaries and
experiencing interpersonal conflict as they struggle for influence?
A. Forming
B. Storming
C. Norming
D. Performing
Answer: B
Conceptual Explanation: The Storming stage involves conflict and competition as
individual personalities emerge and members disagree on goals or procedures.
2. When using the SBAR communication tool, which information belongs in the ‘Background’
section?
A. The patient’s current vital signs and mental status.
B. The nurse’s recommendation for a specific intervention.
,C. A brief statement of the current problem or reason for the call.
D. The patient’s admitting diagnosis and relevant medical history.
Answer: D
Conceptual Explanation: Background provides context, such as admitting diagnosis, date
of admission, and prior clinical history relevant to the current situation.
3. Which conflict management style is characterized by a ‘win-win’ approach where both
parties work together to find a mutually satisfying solution?
A. Avoiding
B. Competing
C. Accommodating
D. Collaborating
Answer: D
Conceptual Explanation: Collaboration is the win-win approach where high concern for
both self and others leads to a creative solution that satisfies everyone.
4. In the TeamSTEPPS framework, what does the ‘CUS’ acronym stand for?
A. Concerned, Uncomfortable, Safety Issue
B. Critical, Urgent, Serious
C. Careful, Understanding, Supportive
, D. Communicate, Understand, Solve
Answer: A
Conceptual Explanation: CUS stands for ‘I am Concerned, I am Uncomfortable, this is a
Safety issue,’ used to escalate concerns to the team.
5. Which communication technique involves repeating back what was heard to ensure the
sender’s message was understood correctly?
A. Call-out
B. Feedback
C. Handoff
D. Check-back
Answer: D
Conceptual Explanation: A check-back is a closed-loop communication technique used to
verify that information conveyed by the sender is allowed and understood by the receiver.
6. A nurse experiences ‘lateral violence’ from a senior colleague. Which action is most
appropriate for addressing this behavior?
A. Use the DESC script to assertively address the behavior with the colleague.
B. Ignore the behavior to avoid further conflict.
C. Immediately report the colleague to the Board of Nursing.
D. Retaliate with similar behavior to show strength.
