WGU-C720 Exam Questions and Answers
with Verified Solutions | Latest Updated 2026
Performance Primary operating characteristics of a
product.
Features Secondary characteristics that supplement
the
product's basic function.
Conformance Degree to which a product's design and
operating
characteristics match pre-established
standards.
Servicability Speed, courtesy, and competence of
repair.
Aesthetics How the product looks, feels, sounds,
tastes,
smells.
Reliability Length of time a product will function
before it fails
or probability it will function for a stated
period of
time.
, Durability Ability of a product to function when
subjected to
hard and frequent use.
Pareto Charts Represents data values in descending
order to
visualize the most frequent occurrences.
Deming's 14 Points for Idea about transforming of management.
Management
Juran Institute's Management Focus on customer's quality needs in
Theory "fitness for
use" using Pareto Charts.
Taguchi Methods Focus on product design and quality
management
with fewer experiments.
Shewhart Cycle Management theory that came from
studying at the
Juran Institute.
Six Sigma Reduce probability of error and allows only
3.4
defects per 1 million units.
It is data driven and seeks near perfection.
It also attempts to reduce variation and
use quality
suppliers to ensure a quality output.
with Verified Solutions | Latest Updated 2026
Performance Primary operating characteristics of a
product.
Features Secondary characteristics that supplement
the
product's basic function.
Conformance Degree to which a product's design and
operating
characteristics match pre-established
standards.
Servicability Speed, courtesy, and competence of
repair.
Aesthetics How the product looks, feels, sounds,
tastes,
smells.
Reliability Length of time a product will function
before it fails
or probability it will function for a stated
period of
time.
, Durability Ability of a product to function when
subjected to
hard and frequent use.
Pareto Charts Represents data values in descending
order to
visualize the most frequent occurrences.
Deming's 14 Points for Idea about transforming of management.
Management
Juran Institute's Management Focus on customer's quality needs in
Theory "fitness for
use" using Pareto Charts.
Taguchi Methods Focus on product design and quality
management
with fewer experiments.
Shewhart Cycle Management theory that came from
studying at the
Juran Institute.
Six Sigma Reduce probability of error and allows only
3.4
defects per 1 million units.
It is data driven and seeks near perfection.
It also attempts to reduce variation and
use quality
suppliers to ensure a quality output.
