HURE 3001 FINAL EXAM MARQUETTE QUESTIONS
WITH VERIFIED ANSWERS
A popular furniture manufacturer provides employee support through various workshops
on interior design techniques. It also offers full-day courses on decorating a home, from
suitable paint for a media room to contemporary outdoor furnishings. This adds to
employees' existing knowledge and skill sets, helping create customer satisfaction. In
this scenario, which approach to employee development is Greene Creations taking?
counseling
formal education
interpersonal relationships
assessment
job experiences - Answers - formal education
Which statement about the relationship between training and development is accurate?
a) The goal of training is preparation for the current job, while the goal of development is
preparation for future job opportunities.
b) Training is often an ongoing process, while development tends to be a short-term
process.
c) Training is future-oriented, while development is focused on one's experiences in the
past.
d) Participation in training is voluntary, but most organizations require participation in
development activities.
e) Training prepares employees for management careers, while development is for
learning entry-level skills. - Answers - a) The goal of training is preparation for the
current job, while the goal of development is preparation for future job opportunities.
Job rotation involves
a) allowing an employee to switch between two different jobs within the company on a
daily or weekly basis.
b) adding challenges or new responsibilities to an employee's current job.
c) assigning an employee to a position with less responsibility and authority.
,d) allowing an employee to work full-time in a temporary position at another company.
e) moving an employee through a series of job assignments in one or more functional
areas of the company. - Answers - e) moving an employee through a series of job
assignments in one or more functional areas of the company.
Why might an organization demote employees to a lower-level position?
a) to provide employees with greater challenges
b) to increase employees' visibility
c)to increase employees' authority
d) for employees to learn different skills
e)to give employees more responsibility - Answers - d) for employees to learn different
skills
Management at an IT firm is thinking of promoting Steve, a customer service
representative, to the position of senior customer relationship manager. Which scenario
would make the promotion less likely to happen?
a) The company would have to provide detailed information about the new position.
b) Slow growth is limiting the opportunities available in the company.
c) Steve wants to improve his pay and status at work.
d)A promotion would reduce Steve's feelings of accomplishment.
e) Steve is showing that he can handle greater responsibility. - Answers - b) Slow
growth is limiting the opportunities available in the company.
The primary use of assessment centers is to identify
a) the strengths and weaknesses of an organization.
b)employees' personality characteristics and skills needed for managerial positions.
c) the factors that inhibit group performance.
d) the opportunities and threats to an organization.
, e) the decision processes - Answers - b)employees' personality characteristics and
skills needed for managerial positions.
Which statement about the 360-degree feedback process is accurate?
a) It demands very little time from the raters to complete the evaluations.
b) It collects a single perspective of a manager's performance.
c) It breaks down formal communications about behaviors and skill ratings between
employees and their internal and external customers.
d) It involves rating an individual in terms of work-related behaviors.
e) It gives results that can be easily interpreted by anyone. - Answers - d) It involves
rating an individual in terms of work-related behaviors.
Which statement most correctly distinguishes between sponsors and mentors. (see
powerpoint)
a) A mentor gives advice based on personal experience; a sponsor advocates for the
sponsee based on their own political capital
b) A mentor asks powerful questions; a sponsor gives advice.
c) A mentor is in a position of authority; a sponsor inspires sponsee to create their own
path forward.
d) A mentor talks about you; a sponsor listens and guides creative process. - Answers -
a) A mentor gives advice based on personal experience; a sponsor advocates for the
sponsee based on their own political capital
In __________, a participant takes the part of a manager or employee in a situation
involving the skills to be assessed.
role-plays
interview sessions
group discussions
personality tests
leaderless group discussions - Answers - role-plays
Job enlargement is defined as
a) moving employees through a series of job assignments in one or more functional
areas.
WITH VERIFIED ANSWERS
A popular furniture manufacturer provides employee support through various workshops
on interior design techniques. It also offers full-day courses on decorating a home, from
suitable paint for a media room to contemporary outdoor furnishings. This adds to
employees' existing knowledge and skill sets, helping create customer satisfaction. In
this scenario, which approach to employee development is Greene Creations taking?
counseling
formal education
interpersonal relationships
assessment
job experiences - Answers - formal education
Which statement about the relationship between training and development is accurate?
a) The goal of training is preparation for the current job, while the goal of development is
preparation for future job opportunities.
b) Training is often an ongoing process, while development tends to be a short-term
process.
c) Training is future-oriented, while development is focused on one's experiences in the
past.
d) Participation in training is voluntary, but most organizations require participation in
development activities.
e) Training prepares employees for management careers, while development is for
learning entry-level skills. - Answers - a) The goal of training is preparation for the
current job, while the goal of development is preparation for future job opportunities.
Job rotation involves
a) allowing an employee to switch between two different jobs within the company on a
daily or weekly basis.
b) adding challenges or new responsibilities to an employee's current job.
c) assigning an employee to a position with less responsibility and authority.
,d) allowing an employee to work full-time in a temporary position at another company.
e) moving an employee through a series of job assignments in one or more functional
areas of the company. - Answers - e) moving an employee through a series of job
assignments in one or more functional areas of the company.
Why might an organization demote employees to a lower-level position?
a) to provide employees with greater challenges
b) to increase employees' visibility
c)to increase employees' authority
d) for employees to learn different skills
e)to give employees more responsibility - Answers - d) for employees to learn different
skills
Management at an IT firm is thinking of promoting Steve, a customer service
representative, to the position of senior customer relationship manager. Which scenario
would make the promotion less likely to happen?
a) The company would have to provide detailed information about the new position.
b) Slow growth is limiting the opportunities available in the company.
c) Steve wants to improve his pay and status at work.
d)A promotion would reduce Steve's feelings of accomplishment.
e) Steve is showing that he can handle greater responsibility. - Answers - b) Slow
growth is limiting the opportunities available in the company.
The primary use of assessment centers is to identify
a) the strengths and weaknesses of an organization.
b)employees' personality characteristics and skills needed for managerial positions.
c) the factors that inhibit group performance.
d) the opportunities and threats to an organization.
, e) the decision processes - Answers - b)employees' personality characteristics and
skills needed for managerial positions.
Which statement about the 360-degree feedback process is accurate?
a) It demands very little time from the raters to complete the evaluations.
b) It collects a single perspective of a manager's performance.
c) It breaks down formal communications about behaviors and skill ratings between
employees and their internal and external customers.
d) It involves rating an individual in terms of work-related behaviors.
e) It gives results that can be easily interpreted by anyone. - Answers - d) It involves
rating an individual in terms of work-related behaviors.
Which statement most correctly distinguishes between sponsors and mentors. (see
powerpoint)
a) A mentor gives advice based on personal experience; a sponsor advocates for the
sponsee based on their own political capital
b) A mentor asks powerful questions; a sponsor gives advice.
c) A mentor is in a position of authority; a sponsor inspires sponsee to create their own
path forward.
d) A mentor talks about you; a sponsor listens and guides creative process. - Answers -
a) A mentor gives advice based on personal experience; a sponsor advocates for the
sponsee based on their own political capital
In __________, a participant takes the part of a manager or employee in a situation
involving the skills to be assessed.
role-plays
interview sessions
group discussions
personality tests
leaderless group discussions - Answers - role-plays
Job enlargement is defined as
a) moving employees through a series of job assignments in one or more functional
areas.
