ISDS 3115 CH 7 QUESTIONS WITH VERIFIED
ANSWERS
High-volume, low-variety production is best suited for which of the following process
strategies? - Answers - Product-focused
In many applications, human quality inspectors can be replaced effectively by
__________. - Answers - vision systems
One fundamental difference between a process chart and a process map is that
__________. - Answers - the process chart uses symbols, time, and distance, while the
process map is more like a schematic diagram
Which of the quadrants in the service process matrix has high labor intensity and low
customization? - Answers - Mass service
An assembly line is an example of a __________. - Answers - repetitive process
Which of the following industries is most likely to have low equipment utilization?
Restaurants
Chemical processing
Commercial banking - Answers - Restaurants
A system using an automated work cell controlled by electronic signals from a common
centralized computer facility is called __________. - Answers - a flexible manufacturing
system
Which of the following is not a strategy for improving service productivity?
Mass customization
Automation
Scheduling - Answers - Mass customization
This type of process-analysis tool is a schematic of the movement of material, product,
or people. - Answers - Process mapping
Which one of the following technologies is used only for material handling, not actual
production or assembly?
AGV
FMS
CIM - Answers - AGV
ANSWERS
High-volume, low-variety production is best suited for which of the following process
strategies? - Answers - Product-focused
In many applications, human quality inspectors can be replaced effectively by
__________. - Answers - vision systems
One fundamental difference between a process chart and a process map is that
__________. - Answers - the process chart uses symbols, time, and distance, while the
process map is more like a schematic diagram
Which of the quadrants in the service process matrix has high labor intensity and low
customization? - Answers - Mass service
An assembly line is an example of a __________. - Answers - repetitive process
Which of the following industries is most likely to have low equipment utilization?
Restaurants
Chemical processing
Commercial banking - Answers - Restaurants
A system using an automated work cell controlled by electronic signals from a common
centralized computer facility is called __________. - Answers - a flexible manufacturing
system
Which of the following is not a strategy for improving service productivity?
Mass customization
Automation
Scheduling - Answers - Mass customization
This type of process-analysis tool is a schematic of the movement of material, product,
or people. - Answers - Process mapping
Which one of the following technologies is used only for material handling, not actual
production or assembly?
AGV
FMS
CIM - Answers - AGV
