Page |1
CMIS 351 Lesson 2 Study Questions and Answers with Complete
Solutions UPPDATED!!!
What is a business process? Give two examples of processes for
functional areas of the business and one example of a cross-
functional process. - ANSWER Business processes are the ways
in which organizations coordinate and organize work activities,
information, and knowledge to produce their valuable products
or services.
Business processes for the manufacturing and production area
include product assembling, quality checking, and producing
bills of materials.
For the sales and marketing area, business processes include
identifying customers, making customers aware of the product,
and selling the product.
For finance and accounting, business processes include paying
creditors, creating financial statements, and managing cash
accounts.
, Page |2
For human resources, business processes include hiring
employees, evaluating job performance of employees, and
enrolling employees in benefits plans.
How can information systems enhance business processes in
organizations? - ANSWER Information systems can enhance
business processes through 1) automating existing manual
processes 2) changing the flow of information in the firm to
increase information reach, making previously sequential
activities occur in parallel and eliminating delays 3) creating
new business processes that enable entirely new business
models
List and briefly describe the major types of systems in
organizations. - ANSWER Transaction processing systems
function at the operational level of the organization. Examples
of transaction processing systems include order processing,
material movement control, payroll, accounts payable, and
employee recordkeeping.
Management information systems provide managers with
reports based primarily on data pulled from transaction
processing systems, have an internal orientation, and have
CMIS 351 Lesson 2 Study Questions and Answers with Complete
Solutions UPPDATED!!!
What is a business process? Give two examples of processes for
functional areas of the business and one example of a cross-
functional process. - ANSWER Business processes are the ways
in which organizations coordinate and organize work activities,
information, and knowledge to produce their valuable products
or services.
Business processes for the manufacturing and production area
include product assembling, quality checking, and producing
bills of materials.
For the sales and marketing area, business processes include
identifying customers, making customers aware of the product,
and selling the product.
For finance and accounting, business processes include paying
creditors, creating financial statements, and managing cash
accounts.
, Page |2
For human resources, business processes include hiring
employees, evaluating job performance of employees, and
enrolling employees in benefits plans.
How can information systems enhance business processes in
organizations? - ANSWER Information systems can enhance
business processes through 1) automating existing manual
processes 2) changing the flow of information in the firm to
increase information reach, making previously sequential
activities occur in parallel and eliminating delays 3) creating
new business processes that enable entirely new business
models
List and briefly describe the major types of systems in
organizations. - ANSWER Transaction processing systems
function at the operational level of the organization. Examples
of transaction processing systems include order processing,
material movement control, payroll, accounts payable, and
employee recordkeeping.
Management information systems provide managers with
reports based primarily on data pulled from transaction
processing systems, have an internal orientation, and have
