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DELAWARE SECURITY GUARD
LICENSING EXAM STUDY GUIDE
2026/2027 ACTUAL QUESTIONS
WITH VERIFIED ANSWERS.
List 5 motivating factors for terrorism/mass casualty events. -
ANSWER-1. Political, Religious or Ideological Purposes
2. Workplace Violence
3. Hate Crimes
4. Domestic Violence
5. Mental Health Issues
In relation to the 3 zones of situational awareness, which zone
should the officer strive to operate in at all times when on duty?
- ANSWER-Yellow zone
An opinion formed based on biases, without complete
information. Also refers to an irrational hatred of a specific
group (often ethnic or religious). - ANSWER-Prejudice
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(True or False) Workplace diversity refers to the variety of
differences between people in an organization. That sounds
simple, but diversity encompasses race, gender, ethnic group,
age, personality, cognitive style, tenure, organizational function,
education, background and more. - ANSWER-True
(True or False) During the investigation of incidents, the identity
of victims and/or witnesses should be disclosed for appearance
of transparency. - ANSWER-False
(True or False) When dealing with an armed intruder, you are
almost always able to generate voluntary compliance by
offering them an ALTERNATIVE SOLUTION. - ANSWER-False
(True or False) Security guards must "practically plan" for a
violent intruder event. Being prepared and confident will be vital
to survival in a desperate situation. - ANSWER-True
(True or False) Good communication skills will never decrease
the likelihood of complaints against guards and never
contribute to an overall reduction in criminal and behavior
incidents. - ANSWER-False
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The ability to respond effectively and appropriately to different
cultural/generational contexts in the workplace describes:
A) Stereotype
B) Bias
C) Cultural Competence
D) Diversity - ANSWER-C) Cultural Competence
(True or False) Failure to present yourself properly has the
possibility to turn the interaction for the worse and make you a
target. - ANSWER-True
When speaking with someone who does not speak english,
what can you do to help them understand (List 3)? - ANSWER-
Use hand gestures, a translation app or an interpreter.
(True or False) When considering Total Communication, Non-
verbal accounts for 70% of communication process and verbal
accounts for 30%. - ANSWER-True
DELAWARE SECURITY GUARD
LICENSING EXAM STUDY GUIDE
2026/2027 ACTUAL QUESTIONS
WITH VERIFIED ANSWERS.
List 5 motivating factors for terrorism/mass casualty events. -
ANSWER-1. Political, Religious or Ideological Purposes
2. Workplace Violence
3. Hate Crimes
4. Domestic Violence
5. Mental Health Issues
In relation to the 3 zones of situational awareness, which zone
should the officer strive to operate in at all times when on duty?
- ANSWER-Yellow zone
An opinion formed based on biases, without complete
information. Also refers to an irrational hatred of a specific
group (often ethnic or religious). - ANSWER-Prejudice
,2 | Page
(True or False) Workplace diversity refers to the variety of
differences between people in an organization. That sounds
simple, but diversity encompasses race, gender, ethnic group,
age, personality, cognitive style, tenure, organizational function,
education, background and more. - ANSWER-True
(True or False) During the investigation of incidents, the identity
of victims and/or witnesses should be disclosed for appearance
of transparency. - ANSWER-False
(True or False) When dealing with an armed intruder, you are
almost always able to generate voluntary compliance by
offering them an ALTERNATIVE SOLUTION. - ANSWER-False
(True or False) Security guards must "practically plan" for a
violent intruder event. Being prepared and confident will be vital
to survival in a desperate situation. - ANSWER-True
(True or False) Good communication skills will never decrease
the likelihood of complaints against guards and never
contribute to an overall reduction in criminal and behavior
incidents. - ANSWER-False
, 3 | Page
The ability to respond effectively and appropriately to different
cultural/generational contexts in the workplace describes:
A) Stereotype
B) Bias
C) Cultural Competence
D) Diversity - ANSWER-C) Cultural Competence
(True or False) Failure to present yourself properly has the
possibility to turn the interaction for the worse and make you a
target. - ANSWER-True
When speaking with someone who does not speak english,
what can you do to help them understand (List 3)? - ANSWER-
Use hand gestures, a translation app or an interpreter.
(True or False) When considering Total Communication, Non-
verbal accounts for 70% of communication process and verbal
accounts for 30%. - ANSWER-True
