MEDICAL OFFICE EXAM 1 COMPREHENSIVE
REVIEW 2026 COMPLETE QUESTIONS AND
CORRECT ANSWERS GRADED A+
◉ Define what a skill is
Answer: Proficiency, is acquired or developed through training or
experience
◉ What is an example of a skill
Answer: Organization, effective communication, keyboarding skills,
computer literacy, knowledge of med terms, knowledge of EMR
◉ What is telephone triaging
Answer: Process of sorting injured people into groups based on their
needs or likely benefit from immediate medical treatment
◉ What are some challenges for not having a board certification
Answer: This is usually necessary to enter any association, it is
difficult to continue professional development or networking, wages
are lower because there is no set bar
◉ Describe what areas are within a medical office
,Answer: Waiting room, front reception, exam room, washrooms,
room for the doctors, nurses desk/room, offices for other health care
providers, procedure room, meeting room, quiet room
◉ What do the areas in a medical office need to be
Answer: Accessible, Functional, Productive, Secure and Safe
◉ What are the responsibilities of an MOA
Answer: Brining patients to the rooms, dealing with patient
questions, taking blood pressure, weight and height, testing urine,
answering phones, answering patient emails, filing patient
information, specialist appointments, Faxing prescriptions, Scanning
documents, dealing with other doctors offices, billing patients,
knowing what steps to take when urgent and emergent patients
come into your clinic
◉ What is a environmental risk factor
Answer: * lighting- dim lights may cause falls etc
* noise levels - loud noise can be irritating and distracting/ reduces
concentration level
◉ What is a personal risk factor
Answer: - Childhood/ infants: do not have a sense of danger so do
not leave them alone, do not leave things on the floor and have lower
cabinets locked
,- Mobility impairment includes: falling, wet floors, leaving cords
unattended
-Altered cognition: Making sure there is someone who can help
others
-Over confidence: Ensuring that you are there incase you need to
help them
- fatigue
- visual and hearing impartment
◉ how can you address personal and environmental risk factors
Answer: - keep floors clean and dry
- clean spills right away
- pay attention to personal risk issues
- avoid loose rugs, floor mats
- keep layout familiar for those with sight disabilities
- keep furniture out of the way of traffic
◉ What are ergonomics
, Answer: A science that deals with function of a work space
◉ What is CSD
Answer: Cumulative Stress Disorder
◉ What can cause CSD
Answer: Over using any part of your body, improper posture,
excessive force, direct pressure on nerves, frequently repeated
actions
◉ employees rights and responsibilities
Answer: - Right to refuse unsafe work
- Participate in work place health and safety activities
- Know about actual and potential dangers in the workplace
◉ What are your responsibilities as a employee
Answer: - Comply with OHS act and regulations
- Use PPE clothing as directed by the employer
- Report workplace hazards and imminent dangers
◉ What is PPE
Answer: Personal Protective equipment-gown, mask, and gloves.
REVIEW 2026 COMPLETE QUESTIONS AND
CORRECT ANSWERS GRADED A+
◉ Define what a skill is
Answer: Proficiency, is acquired or developed through training or
experience
◉ What is an example of a skill
Answer: Organization, effective communication, keyboarding skills,
computer literacy, knowledge of med terms, knowledge of EMR
◉ What is telephone triaging
Answer: Process of sorting injured people into groups based on their
needs or likely benefit from immediate medical treatment
◉ What are some challenges for not having a board certification
Answer: This is usually necessary to enter any association, it is
difficult to continue professional development or networking, wages
are lower because there is no set bar
◉ Describe what areas are within a medical office
,Answer: Waiting room, front reception, exam room, washrooms,
room for the doctors, nurses desk/room, offices for other health care
providers, procedure room, meeting room, quiet room
◉ What do the areas in a medical office need to be
Answer: Accessible, Functional, Productive, Secure and Safe
◉ What are the responsibilities of an MOA
Answer: Brining patients to the rooms, dealing with patient
questions, taking blood pressure, weight and height, testing urine,
answering phones, answering patient emails, filing patient
information, specialist appointments, Faxing prescriptions, Scanning
documents, dealing with other doctors offices, billing patients,
knowing what steps to take when urgent and emergent patients
come into your clinic
◉ What is a environmental risk factor
Answer: * lighting- dim lights may cause falls etc
* noise levels - loud noise can be irritating and distracting/ reduces
concentration level
◉ What is a personal risk factor
Answer: - Childhood/ infants: do not have a sense of danger so do
not leave them alone, do not leave things on the floor and have lower
cabinets locked
,- Mobility impairment includes: falling, wet floors, leaving cords
unattended
-Altered cognition: Making sure there is someone who can help
others
-Over confidence: Ensuring that you are there incase you need to
help them
- fatigue
- visual and hearing impartment
◉ how can you address personal and environmental risk factors
Answer: - keep floors clean and dry
- clean spills right away
- pay attention to personal risk issues
- avoid loose rugs, floor mats
- keep layout familiar for those with sight disabilities
- keep furniture out of the way of traffic
◉ What are ergonomics
, Answer: A science that deals with function of a work space
◉ What is CSD
Answer: Cumulative Stress Disorder
◉ What can cause CSD
Answer: Over using any part of your body, improper posture,
excessive force, direct pressure on nerves, frequently repeated
actions
◉ employees rights and responsibilities
Answer: - Right to refuse unsafe work
- Participate in work place health and safety activities
- Know about actual and potential dangers in the workplace
◉ What are your responsibilities as a employee
Answer: - Comply with OHS act and regulations
- Use PPE clothing as directed by the employer
- Report workplace hazards and imminent dangers
◉ What is PPE
Answer: Personal Protective equipment-gown, mask, and gloves.
