CMAN 272 EXAM 1 PRACTICE QUESTIONS
WITH DETAILED EXPLANATIONS 2026
◉ Termination (Peplau).
Answer: evaluation achieved goals
discuss and summarize
establish plan for continuing assistance
discuss ways to integrate coping strategies into daily life
say bye + explore termination feelings
◉ therapeutic communication objectives.
Answer: helpful, goal-oriented, problem-oriented, focused on pt,
adaptive to pt needs
◉ Factors affecting communication.
Answer: bias, values and beliefs, culture, religion, social status,
gender, age/developmental level, environment, stress, perceptions,
,space and territoriality, emotions, knowledge, roles and
relationships, communication style
◉ 4 zones of interaction (proximities).
Answer: Intimate: up to 18 inches
personal: 18in-4ft
social: 4ft-12ft
public: 12ft+
◉ When is touch used in psyc care?.
Answer: never
◉ Types of verbal communication.
Answer: vocabulary, intonation, meaning and intention, pacing,
humor, clarity and brevity, timing and relevance
◉ Types of nonverbal communication.
Answer: physical appearance and dress, body movements and
posture, facial expressions, eye behavior, vocal cues, space
,◉ Active listening strategies.
Answer: Clarifying techniques
-paraphrasing
-restating
-reflecting
-exploring
using silence
questions
-open
-closed
-projective
-miracle
◉ Therapeutic communication techniques (highlights).
Answer: active listeings
stating observations, theming
offering information
, offering acceptance
general leads
validating
presenting reality
recognizing
◉ Non-theraputic communication.
Answer: opinions, false reassurance, being defensive, (dis)approval,
why questions, inappropriate change of subject, advice, disagreeing,
stereotyping, cliches
◉ 2 common situations of blurred boundaries.
Answer: relationship becomes social
nurse's needs are met at expense of pt needs
◉ Transference.
WITH DETAILED EXPLANATIONS 2026
◉ Termination (Peplau).
Answer: evaluation achieved goals
discuss and summarize
establish plan for continuing assistance
discuss ways to integrate coping strategies into daily life
say bye + explore termination feelings
◉ therapeutic communication objectives.
Answer: helpful, goal-oriented, problem-oriented, focused on pt,
adaptive to pt needs
◉ Factors affecting communication.
Answer: bias, values and beliefs, culture, religion, social status,
gender, age/developmental level, environment, stress, perceptions,
,space and territoriality, emotions, knowledge, roles and
relationships, communication style
◉ 4 zones of interaction (proximities).
Answer: Intimate: up to 18 inches
personal: 18in-4ft
social: 4ft-12ft
public: 12ft+
◉ When is touch used in psyc care?.
Answer: never
◉ Types of verbal communication.
Answer: vocabulary, intonation, meaning and intention, pacing,
humor, clarity and brevity, timing and relevance
◉ Types of nonverbal communication.
Answer: physical appearance and dress, body movements and
posture, facial expressions, eye behavior, vocal cues, space
,◉ Active listening strategies.
Answer: Clarifying techniques
-paraphrasing
-restating
-reflecting
-exploring
using silence
questions
-open
-closed
-projective
-miracle
◉ Therapeutic communication techniques (highlights).
Answer: active listeings
stating observations, theming
offering information
, offering acceptance
general leads
validating
presenting reality
recognizing
◉ Non-theraputic communication.
Answer: opinions, false reassurance, being defensive, (dis)approval,
why questions, inappropriate change of subject, advice, disagreeing,
stereotyping, cliches
◉ 2 common situations of blurred boundaries.
Answer: relationship becomes social
nurse's needs are met at expense of pt needs
◉ Transference.
