ASQ - CQIA (Certified Quality Improvement
Associate) Questions and Answers
A type of line graph used to assess the stability of a process. - ANSWER-Control
Chart
The process of delegating decision-making authority to lower levels within the
organization is the definition of... - ANSWER-Empowerment
What are the four (4) steps in the continuous improvement process? - ANSWER-
Understand the process.
Error proof the process.
Streamline the process.
Reduce variation.
The inspection and testing of finished product should be classified as which cost of
quality?
1. Appraisal
2. Prevention
3. Internal failure
4. External failure - ANSWER-Appraisal
Which of the following is defined as a set of functions or activities that work
together for the benefit of the organization?
1. Process capability
2. Process Goals
3. System
4. Management - ANSWER-System
In preparation for construction of a cause and effect diagram, it is important to...
1. Plot separate charts for each source.
2. Focus on problem outcomes.
3. Brainstorm ideas.
4. Validate possible root causes. - ANSWER-Brainstorm ideas
A project team is best described as a team that...
1. Shares responsibility for completing a whole piece of work.
2. Monitors and controls a work process from start to finish.
3. Shares management responsibilities.
4. Is temporary in nature and has a specific focus. - ANSWER-Is temporary in
nature and has a specific focus.
, The best way for a timekeeper to help a team is to...
1. Keep minutes of the meeting and record how much time was spent on each
agenda item.
2. Keep track of time during the meeting and alert the team when allocated time is
almost up.
3. Police the team agenda and let team members know when discussions must end.
4. Let team members know when too much time has been spent on a topic and has
prevented the team from completing its work. - ANSWER-Keep track of time during
the meeting and alert the team when allocated time is almost up.
Process audits serve which of the following functions?
1. To identify low performing employees.
2. To ensure standardized quality practices.
3. To develop corrective actions.
4. To find non-compliant products. - ANSWER-To ensure standardized quality
practices.
Deming advocates ceasing dependence on mass inspection through the use of...
1. Simple inspection.
2. Process validation
3. Reliability testing.
4. Process improvement. - ANSWER-Process Improvement
A product audit is best described as...
1. A detailed examination of a finished product.
2. An examination of an activity to verify conformance to established procedures.
3. An examination of a company's management methods.
4. An independent evaluation of various aspects of part or component performance.
- ANSWER-A detailed examination of a finished product.
Quality is best defined as meeting...
1. Technical specifications.
2. Customer needs.
3. Budget requirements.
4. Purchase order requirements. - ANSWER-Customer needs.
In order for a problem to be understood and solved correctly, which of the following
must occur first?
1. Recognizing the problem.
2. Diagnosing the causes.
3. Forming an improvement team.
Associate) Questions and Answers
A type of line graph used to assess the stability of a process. - ANSWER-Control
Chart
The process of delegating decision-making authority to lower levels within the
organization is the definition of... - ANSWER-Empowerment
What are the four (4) steps in the continuous improvement process? - ANSWER-
Understand the process.
Error proof the process.
Streamline the process.
Reduce variation.
The inspection and testing of finished product should be classified as which cost of
quality?
1. Appraisal
2. Prevention
3. Internal failure
4. External failure - ANSWER-Appraisal
Which of the following is defined as a set of functions or activities that work
together for the benefit of the organization?
1. Process capability
2. Process Goals
3. System
4. Management - ANSWER-System
In preparation for construction of a cause and effect diagram, it is important to...
1. Plot separate charts for each source.
2. Focus on problem outcomes.
3. Brainstorm ideas.
4. Validate possible root causes. - ANSWER-Brainstorm ideas
A project team is best described as a team that...
1. Shares responsibility for completing a whole piece of work.
2. Monitors and controls a work process from start to finish.
3. Shares management responsibilities.
4. Is temporary in nature and has a specific focus. - ANSWER-Is temporary in
nature and has a specific focus.
, The best way for a timekeeper to help a team is to...
1. Keep minutes of the meeting and record how much time was spent on each
agenda item.
2. Keep track of time during the meeting and alert the team when allocated time is
almost up.
3. Police the team agenda and let team members know when discussions must end.
4. Let team members know when too much time has been spent on a topic and has
prevented the team from completing its work. - ANSWER-Keep track of time during
the meeting and alert the team when allocated time is almost up.
Process audits serve which of the following functions?
1. To identify low performing employees.
2. To ensure standardized quality practices.
3. To develop corrective actions.
4. To find non-compliant products. - ANSWER-To ensure standardized quality
practices.
Deming advocates ceasing dependence on mass inspection through the use of...
1. Simple inspection.
2. Process validation
3. Reliability testing.
4. Process improvement. - ANSWER-Process Improvement
A product audit is best described as...
1. A detailed examination of a finished product.
2. An examination of an activity to verify conformance to established procedures.
3. An examination of a company's management methods.
4. An independent evaluation of various aspects of part or component performance.
- ANSWER-A detailed examination of a finished product.
Quality is best defined as meeting...
1. Technical specifications.
2. Customer needs.
3. Budget requirements.
4. Purchase order requirements. - ANSWER-Customer needs.
In order for a problem to be understood and solved correctly, which of the following
must occur first?
1. Recognizing the problem.
2. Diagnosing the causes.
3. Forming an improvement team.
