NRSG 2222 Exam 1 – Questions With Correct
Solutions
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Terms in this set (100)
what are some important aspects of -physical appearance, facial expression
nonverbal communication -posture, positioning in relation to patient; get on their
level
-gestures
-eye contact
-voice tone
-touch; essential but make sure to obtain consent
what are some important aspects of -effective interviewing skills, the more you practice the
verbal communication more comfortable you get w uncomfortable questions
-moderate pace and volume with speech (match to
patient); clear articulation
-w limited English: interpreter present; simple, clear
language
-keep information confidential and only communicate
information to appropriate people
, what are some verbal communication -restatement: what do you mean by... elaborate on...
techniques -reflection: summarize; it sounds like...
-elaboration: completely describe
-silence: give time to process and sit w answer
-focusing: redirecting to topic
-clarification: questions when answer is unclear
-summarizing: reviewing important information and
condensing it
what are some examples of non -false reassurance: "I promise..."
therapeutic responses -sympathy
-unwanted advice or opinions
-biased questions
-changes of subject
-distractions; telling patient about hospital phone to be
sure they don't think you are on your actual phone
-technical or overwhelming language
-interrupting; always wait for them to finish their thought
True or false: The therapeutic -false
communication strategy or reflection is -reflection is personal understanding and summarizes
when the nurse restates content of the the main themes of communication
communication to the patient. Its
purpose is to encourage the patient to
elaborate.
what are the four phases of the -preinteraction: compiling existing data; reading chart
interview process? -beginning: introduction, my name is and I am going to
-working: getting information you need; open ended
questions get broad answers and closed ended get
specific information
-closing: summarizing; gather most important and to-do
list
Solutions
Add to calendar
Play your way to mastery with fun games
Match Blocks Charms NEW
Terms in this set (100)
what are some important aspects of -physical appearance, facial expression
nonverbal communication -posture, positioning in relation to patient; get on their
level
-gestures
-eye contact
-voice tone
-touch; essential but make sure to obtain consent
what are some important aspects of -effective interviewing skills, the more you practice the
verbal communication more comfortable you get w uncomfortable questions
-moderate pace and volume with speech (match to
patient); clear articulation
-w limited English: interpreter present; simple, clear
language
-keep information confidential and only communicate
information to appropriate people
, what are some verbal communication -restatement: what do you mean by... elaborate on...
techniques -reflection: summarize; it sounds like...
-elaboration: completely describe
-silence: give time to process and sit w answer
-focusing: redirecting to topic
-clarification: questions when answer is unclear
-summarizing: reviewing important information and
condensing it
what are some examples of non -false reassurance: "I promise..."
therapeutic responses -sympathy
-unwanted advice or opinions
-biased questions
-changes of subject
-distractions; telling patient about hospital phone to be
sure they don't think you are on your actual phone
-technical or overwhelming language
-interrupting; always wait for them to finish their thought
True or false: The therapeutic -false
communication strategy or reflection is -reflection is personal understanding and summarizes
when the nurse restates content of the the main themes of communication
communication to the patient. Its
purpose is to encourage the patient to
elaborate.
what are the four phases of the -preinteraction: compiling existing data; reading chart
interview process? -beginning: introduction, my name is and I am going to
-working: getting information you need; open ended
questions get broad answers and closed ended get
specific information
-closing: summarizing; gather most important and to-do
list
