USPS SSA ACADEMY 421 EXAM
Study online at https://quizlet.com/_decuid
1. Postal service employees operate under a mandate to Custody
protect and preserve the mail placed in its:
2. A violation of the security and sanctity of the mail is: Failing to deliver the mail.
3. The first opportunity for a sales and services associate Deliver a first impression.
to start the customer experience on a positive note is
to:
4. The type of communication that can enhance or con- Non - verbal communica-
tradict messages is: tion
5. approach a sales and services associate can use to A+GIST
engage our customers and ensure their need are met
is:
6. Why is maintaining the security and sanctity mail one Instills customer confi-
of the core responsibilities of the Postal Service ? dence.
7. Successful sales transactions occur when the Sales and Makes an informed mutu-
Services Associate (SSA): al decision with the cus-
tomer on products ser-
vices.
8. What is the most positive way to impact customer Provide world - class cus-
perception of the Post Office? tomer service
9. The U.S. Postal Service is the only delivery service that Every address in the nation
reaches: six days a week.
10. An organized workstation creates a more _________ Efficient
workplace.
11. Postal brand
1/8
, USPS SSA ACADEMY 421 EXAM
Study online at https://quizlet.com/_decuid
How a Sales and Services associate ( SSA ) conducts
themselves on the job effects the:
12. An active listening technique used to create a success- Clarifying.
ful transaction is called:
13. One of the first things a customer notices about a Sales Personal appearance
and Services Associate (SSA) is their:
14. The primary law enforcement for the United States Postal Inspection Service
Postal Service the:
15. Preferred services that usually offer the customer the Priority Mail Express and
best value are: Priority Mail
16. A customer wants to mail fewer than 5,000 flat-sized Every Door Direct Mail-Re-
mailpieces to everyone in a specific area. The Sales and tail
Services Associate (SSA) may offer the service:
17. First Class Mail consists of greeting cards, statements, Business documents
bills, and:
18. Any mailable item weighing _____ or less can be sent 13 oz
First-Class Mail.
19. A Priority Mail Express customer is entitled to a refund Delivered to the recipient
if the item was: late.
20. Regardless of weight up to 70 pounds, the price that Oversized pricing.
applies to USPS Retail Ground parcels measuring over
108 inches but not more than 130 inches in combined
length and girth is
21. The maximum length and girth for Priority Mail® is 108 inches
2/8
Study online at https://quizlet.com/_decuid
1. Postal service employees operate under a mandate to Custody
protect and preserve the mail placed in its:
2. A violation of the security and sanctity of the mail is: Failing to deliver the mail.
3. The first opportunity for a sales and services associate Deliver a first impression.
to start the customer experience on a positive note is
to:
4. The type of communication that can enhance or con- Non - verbal communica-
tradict messages is: tion
5. approach a sales and services associate can use to A+GIST
engage our customers and ensure their need are met
is:
6. Why is maintaining the security and sanctity mail one Instills customer confi-
of the core responsibilities of the Postal Service ? dence.
7. Successful sales transactions occur when the Sales and Makes an informed mutu-
Services Associate (SSA): al decision with the cus-
tomer on products ser-
vices.
8. What is the most positive way to impact customer Provide world - class cus-
perception of the Post Office? tomer service
9. The U.S. Postal Service is the only delivery service that Every address in the nation
reaches: six days a week.
10. An organized workstation creates a more _________ Efficient
workplace.
11. Postal brand
1/8
, USPS SSA ACADEMY 421 EXAM
Study online at https://quizlet.com/_decuid
How a Sales and Services associate ( SSA ) conducts
themselves on the job effects the:
12. An active listening technique used to create a success- Clarifying.
ful transaction is called:
13. One of the first things a customer notices about a Sales Personal appearance
and Services Associate (SSA) is their:
14. The primary law enforcement for the United States Postal Inspection Service
Postal Service the:
15. Preferred services that usually offer the customer the Priority Mail Express and
best value are: Priority Mail
16. A customer wants to mail fewer than 5,000 flat-sized Every Door Direct Mail-Re-
mailpieces to everyone in a specific area. The Sales and tail
Services Associate (SSA) may offer the service:
17. First Class Mail consists of greeting cards, statements, Business documents
bills, and:
18. Any mailable item weighing _____ or less can be sent 13 oz
First-Class Mail.
19. A Priority Mail Express customer is entitled to a refund Delivered to the recipient
if the item was: late.
20. Regardless of weight up to 70 pounds, the price that Oversized pricing.
applies to USPS Retail Ground parcels measuring over
108 inches but not more than 130 inches in combined
length and girth is
21. The maximum length and girth for Priority Mail® is 108 inches
2/8
