USPS SSA Exam Study Guide 2026/2027 | Practice Questions and Detailed Answers

USPS SSA Exam 2021
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1. Registered Mail First-Class and Priority service only.
Most secure service the post office offers.
$50,000 insurance and free tracking included.

2. International Ship- Global Express Guaranteed (GXG)
ping/Mailing Methods Priority Mail Express International (PMEI)
(5) Priority Mail International (PMI)
First Class Package International
First Class Mail International

3. Balloon Price - Applies to Retail Ground (all zones)
- Applies to Priority Mail (zones 1-4)
- Weighs under 20 pounds
- Measures more than 84" (but less than 108") in total length and girth.

4. Oversize Price - Applies to Retail Ground only
- More than 108" but less than 130" in total length and girth

5. Dimensional Weight - Applies to Priority Mail
Pricing - Addressed to zones 5-9
- Measures (L x W x H) over one cubic foot or 1,728 cubic inches

6. Parcel Return Service This allows customers to return merchandise to merchants without hav-
ing to pay postage (postage has already been prepaid by the merchant).

7. Priority Mail Express - Guaranteed 1-2 day delivery (domestic)
- Includes $100 insurance and free tracking

8. Priority Mail - 1-3 day delivery
- Includes tracking and $50 worth of insurance
- For domestic packages weighing up to 70 lbs and 108"

9. Domestic Mail



, USPS SSA Exam 2021
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Consists of items sent within the United States, its territories, posses-
sions, APO's, FPO's, DPO's, and the UN.

10. Mailing Services (6) Services for which USPS does not have to compete for business (Market
Dominant).
- First Class Mail
- Periodicals
- USPS Marketing Mail (EDDM)
- Media Mail
- Library Mail
- Extra Services

11. Shipping Services (6) Services where the USPS competes with other companies, such as UPS
and FedEx.
- Priority Mail Express
- Priority Mail
- First Class Package Service
- Retail Ground
- Parcel Return Service
- International Mail

12. S.O.L.E.R. Squarely face the person
Open your posture
Lean towards the sender
Eye contact
Relax while attending

13. First Class Package Ser- 3-5 Days for delivery
vice (Retail) Must weigh 13 oz. or less
Includes Tracking

14. Periodicals Items published at least 4 times a year from a known publisher.



, USPS SSA Exam 2021
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15. USPS Marketing Mail Consists of printed matter, flyers, advertising, catalogs, newsletters and
(includes EDDM) small packages.
- Must contain at least 200 pieces or 50 pounds per mailing

16. Certified Mail Service - Provides customers with proof of mailing and the date and time the
item was delivered or delivery was attempted.
- Limited Tracking
- Legally Binding

17. Collect on Delivery - Used to mail merchandise for which the mailer has not yet been paid.
(COD) - Articles are covered against loss, damage, rifling, and failure to remit
fees.
- Indemnity coverage up to $1,000.
- Requires a five-part form.

18. PS Form 3811 The three types of Return Receipts:
PS Form 3811-A - Return Receipt
Electronic - Return Receipt After Mailing
- Electronic Return Receipt

19. PS Form 3816, a five Form for COD (Collect on Delivery)
part form used for this
type of extra service.

20. G.I.S.T. Greet
Inquire
Suggest
Thank

21. When do we ask this: We ask this whenever we weigh an item on the scale.
"Does this item contain
anything liquid, fragile, "If you weigh it, you say it."
perishable, or potential-