USPS SSA Academy Exam 421
Study online at https://quizlet.com/_fnsgrg
1. Postmaster/Manager Manage PO daily operations, business leaders, community anchors, make
local contacts the PS needs to increase it's share of the shipping market.
2. SSDA (sales and ser- Many of the same duties of an SSA, but also support the back-office
vices distribution as- distribution functions.
sociate)
3. Lobby Assistant Helps with package pick-ups, identifies mailing needs, ensures forms are
completed before reaching the window, assists with lobby technology,
answers questions.
4. LSSA (Lead sales and Maintains knowledge of regulations, rules, policies, and procedures.
services associate) Technical guidance to employees. Inform employees of change.
5. SSA (sales and services Your teammates. Ensuring the correct processes are followed and cus-
associate) tomer needs are met. Educate customers on products and services.
6. Supervisor Manage PO day-to-day operations. Ensure employees are properly
trained and informed.
7. Four issues to watch 1. Theft. 2. Destruction or Damage. 3. Delay of Mail. 4. Opening
for when ensuring the
security & sanctity of
the mail
8. USPS Goals (3) Deliver high quality services. Provide a world class customer experience.
Ensure safe workplace and engaged workforce.
9. mPOS is an acronym mobile point of sale
for
10. SSK is an acronym for self-service kiosk
11. PIV is an acronym for personal identity verification
, USPS SSA Academy Exam 421
Study online at https://quizlet.com/_fnsgrg
12. POS is an acronym for point of sale (survey)
13. What are the Six Retail 1. Deliver your first impression. 2. Act with courtesy & Urgency. 3. Keep it
Moments that Matter? clean & Pristine. 4. Delivering the pride inside. 5. It's game time. (Adapt!)
6. Solutions are my specialty!
14. Postal Proud (#Postal- Providing a world class customer experience.
Proud)
15. An organized Efficient.
workstation creates a
more
______________________
workplace.
16. Perception is.... Reality
17. Clarifying is what type Active
of listening?
18. A+GIST is an acronym Acknowledge - Greet - Inquire - Suggest - Thank
for...
19. The HAZMAT question Inquire
is an example of what
part of A+GIST?
20. Is the first opportunity Deliver a first impression
to start a customer ex-
perience on a positive
note:
21. Mailability Ability of an object to be mailed via USPS.
, USPS SSA Academy Exam 421
Study online at https://quizlet.com/_fnsgrg
22. Non-Mailable Prohibited from USPS mailstream.
23. What are the mini- 0.007 min 0.16 max (inches)
mum and maximum
thickness for a post-
card?
24. What are the 1. First class letters. 2. First class flats. 3. Parcels.
three processing cate-
gories?
25. What are the mini- 3 1/2 x 5 min 4 1/4 x 6 max (inches)
mum and maximum
measurements for a
postcard?
26. What thickness is re- Uniform thickness.
quired for a mailpiece
to be considered a
postcard?
27. What are the mini- 3 1/5 x 5 min 6 1/8 x 11 1/2 max (inches)
mum and maximum
measurements for a
letter?
28. What are the mini- 0.007 min 1/4 max (inches)
mum and maximum
thickness for a letter?
29. Non-machinable A mailpiece that cannot be run through a sorting machine.
30.
Study online at https://quizlet.com/_fnsgrg
1. Postmaster/Manager Manage PO daily operations, business leaders, community anchors, make
local contacts the PS needs to increase it's share of the shipping market.
2. SSDA (sales and ser- Many of the same duties of an SSA, but also support the back-office
vices distribution as- distribution functions.
sociate)
3. Lobby Assistant Helps with package pick-ups, identifies mailing needs, ensures forms are
completed before reaching the window, assists with lobby technology,
answers questions.
4. LSSA (Lead sales and Maintains knowledge of regulations, rules, policies, and procedures.
services associate) Technical guidance to employees. Inform employees of change.
5. SSA (sales and services Your teammates. Ensuring the correct processes are followed and cus-
associate) tomer needs are met. Educate customers on products and services.
6. Supervisor Manage PO day-to-day operations. Ensure employees are properly
trained and informed.
7. Four issues to watch 1. Theft. 2. Destruction or Damage. 3. Delay of Mail. 4. Opening
for when ensuring the
security & sanctity of
the mail
8. USPS Goals (3) Deliver high quality services. Provide a world class customer experience.
Ensure safe workplace and engaged workforce.
9. mPOS is an acronym mobile point of sale
for
10. SSK is an acronym for self-service kiosk
11. PIV is an acronym for personal identity verification
, USPS SSA Academy Exam 421
Study online at https://quizlet.com/_fnsgrg
12. POS is an acronym for point of sale (survey)
13. What are the Six Retail 1. Deliver your first impression. 2. Act with courtesy & Urgency. 3. Keep it
Moments that Matter? clean & Pristine. 4. Delivering the pride inside. 5. It's game time. (Adapt!)
6. Solutions are my specialty!
14. Postal Proud (#Postal- Providing a world class customer experience.
Proud)
15. An organized Efficient.
workstation creates a
more
______________________
workplace.
16. Perception is.... Reality
17. Clarifying is what type Active
of listening?
18. A+GIST is an acronym Acknowledge - Greet - Inquire - Suggest - Thank
for...
19. The HAZMAT question Inquire
is an example of what
part of A+GIST?
20. Is the first opportunity Deliver a first impression
to start a customer ex-
perience on a positive
note:
21. Mailability Ability of an object to be mailed via USPS.
, USPS SSA Academy Exam 421
Study online at https://quizlet.com/_fnsgrg
22. Non-Mailable Prohibited from USPS mailstream.
23. What are the mini- 0.007 min 0.16 max (inches)
mum and maximum
thickness for a post-
card?
24. What are the 1. First class letters. 2. First class flats. 3. Parcels.
three processing cate-
gories?
25. What are the mini- 3 1/2 x 5 min 4 1/4 x 6 max (inches)
mum and maximum
measurements for a
postcard?
26. What thickness is re- Uniform thickness.
quired for a mailpiece
to be considered a
postcard?
27. What are the mini- 3 1/5 x 5 min 6 1/8 x 11 1/2 max (inches)
mum and maximum
measurements for a
letter?
28. What are the mini- 0.007 min 1/4 max (inches)
mum and maximum
thickness for a letter?
29. Non-machinable A mailpiece that cannot be run through a sorting machine.
30.
