Usps PSE exam
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1. What is our mission? Provide trusted, affordable, universal service.
2. What is the form for filing an insur- Form 1000.
ance claim?
3. What are our goals Grow revenue, increase market share and develop
lifetime customers
4. What is S.O.L.E.R. ? Actively attending by: squarely facing the person,
open your posture, lean towards the sender, eye con-
tact maintained, relax while attending
5. What is G.I.S.T.? Greet, Inquire, Suggest and Thank.
6. What additional products can be Stamps, packaging/shipping (Ready Post) products,
suggested? PO Box, passports, money orders.
7. What are the minimum dimensions 3 1/2" height, 5" in length, .007" in thickness, rectan-
of a mail piece (letter) gular in shape
8. What is girth? The distance around the thickest part of a package.
9. What are the maximum dimensions 70 pounds. 108" length + girth. Up to 130" length +
for a package? girth for standard
10. What are the five mail processing Letters, flats, machinable parcels, irregular parcels,
categories? outside parcels.
11. What is the maximum size for a post- 4 1/4" height, 6" length, .016" thickness.
card?
12. What is the machinable parcel? 6oz to 25lbs minimum size of 3" x 6" x 1/4" to maxi-
mum size of 17" x 17" x 27"
13. What is an irregular parcel?
, Usps PSE exam
Study online at https://quizlet.com/_4rhjdx
Has ONE of the following characteristics: less than 6"
in length or 3" in height or 6oz in weight rolls/tubes
26" long or less; articles enclosed in envelopes that
are not letters, flats or machinable parcels
14. What are outside parcels? Examples Parcels that because of their size, shape, density,
container type, or the nature of their contents cannot
be processed in postal sacks. Metal-strapped boxes,
rolls/tubes more than 26" in length liquid containers,
tires, trees
15. What is a non-machinable sur- Charge applied to first-class letter size pieces that
charge? meet one or more non-machinable characteristics
and are excluded from automated processing
16. What are some examples of ship- Priority Mail Express, Priority Mail, Parcel Select, Par-
ping services? cel Return Service
17. What are the four categories of In- First-Class, Priority Mail Express, Priority, Global Ex-
ternational Mail? press Guaranteed
18. What is the maximum value of mer- $400
chandise for first class international
mail?
19. What are our Package Services? Bound Printed Matter, Media Mail, Library Mail,
20. Are package services sealed from in- No
spection?
21. What are shipping services? Products in which the Postal service is competitive
with other delivery companies
22. True
, Usps PSE exam
Study online at https://quizlet.com/_4rhjdx
True/False: First class Mail items are
sealed against inspection and offer
security for both the sender and the
receiver
23. How many different size P O Boxes 5
are available for customers to rent?
24. What is the form used to open a P O PS Form 1093- Application for PO Box Service
Box?
25. Maximum weight limit for flat-rate 4 pounds
envelopes and small flat-rate boxes
for priority mail international?
26. Maximum weight limit for medium 20 pounds
and large flat rate boxes?
27. What is a firm holdout? Allows for customers to obtain street-address mail
from the post office when the customer normally
receives 50 letters or more
28. What is a Caller Service? Premium service for people and companies that
need more pickup times than firm holdout and/or
have more mail then the largest box in your office
29. What is certified mail? Secure way to insure delivery of mail
30. What is the purpose of certified Provides customers with proof of mailing and the
mail? date and time the item was delivered or delivery was
attempted
31. What must we do to exceed our cus- Commitment and customer service
tomers needs?
Study online at https://quizlet.com/_4rhjdx
1. What is our mission? Provide trusted, affordable, universal service.
2. What is the form for filing an insur- Form 1000.
ance claim?
3. What are our goals Grow revenue, increase market share and develop
lifetime customers
4. What is S.O.L.E.R. ? Actively attending by: squarely facing the person,
open your posture, lean towards the sender, eye con-
tact maintained, relax while attending
5. What is G.I.S.T.? Greet, Inquire, Suggest and Thank.
6. What additional products can be Stamps, packaging/shipping (Ready Post) products,
suggested? PO Box, passports, money orders.
7. What are the minimum dimensions 3 1/2" height, 5" in length, .007" in thickness, rectan-
of a mail piece (letter) gular in shape
8. What is girth? The distance around the thickest part of a package.
9. What are the maximum dimensions 70 pounds. 108" length + girth. Up to 130" length +
for a package? girth for standard
10. What are the five mail processing Letters, flats, machinable parcels, irregular parcels,
categories? outside parcels.
11. What is the maximum size for a post- 4 1/4" height, 6" length, .016" thickness.
card?
12. What is the machinable parcel? 6oz to 25lbs minimum size of 3" x 6" x 1/4" to maxi-
mum size of 17" x 17" x 27"
13. What is an irregular parcel?
, Usps PSE exam
Study online at https://quizlet.com/_4rhjdx
Has ONE of the following characteristics: less than 6"
in length or 3" in height or 6oz in weight rolls/tubes
26" long or less; articles enclosed in envelopes that
are not letters, flats or machinable parcels
14. What are outside parcels? Examples Parcels that because of their size, shape, density,
container type, or the nature of their contents cannot
be processed in postal sacks. Metal-strapped boxes,
rolls/tubes more than 26" in length liquid containers,
tires, trees
15. What is a non-machinable sur- Charge applied to first-class letter size pieces that
charge? meet one or more non-machinable characteristics
and are excluded from automated processing
16. What are some examples of ship- Priority Mail Express, Priority Mail, Parcel Select, Par-
ping services? cel Return Service
17. What are the four categories of In- First-Class, Priority Mail Express, Priority, Global Ex-
ternational Mail? press Guaranteed
18. What is the maximum value of mer- $400
chandise for first class international
mail?
19. What are our Package Services? Bound Printed Matter, Media Mail, Library Mail,
20. Are package services sealed from in- No
spection?
21. What are shipping services? Products in which the Postal service is competitive
with other delivery companies
22. True
, Usps PSE exam
Study online at https://quizlet.com/_4rhjdx
True/False: First class Mail items are
sealed against inspection and offer
security for both the sender and the
receiver
23. How many different size P O Boxes 5
are available for customers to rent?
24. What is the form used to open a P O PS Form 1093- Application for PO Box Service
Box?
25. Maximum weight limit for flat-rate 4 pounds
envelopes and small flat-rate boxes
for priority mail international?
26. Maximum weight limit for medium 20 pounds
and large flat rate boxes?
27. What is a firm holdout? Allows for customers to obtain street-address mail
from the post office when the customer normally
receives 50 letters or more
28. What is a Caller Service? Premium service for people and companies that
need more pickup times than firm holdout and/or
have more mail then the largest box in your office
29. What is certified mail? Secure way to insure delivery of mail
30. What is the purpose of certified Provides customers with proof of mailing and the
mail? date and time the item was delivered or delivery was
attempted
31. What must we do to exceed our cus- Commitment and customer service
tomers needs?
