Detailed work rules are a union's response to: - Answers The reserved rights doctrine of management
Time and motion studies to calculate the optimal amount of time it should take to complete each
element of a job were an integral part of the scientific management method - Answers True
When it comes to employee representation, the key problem with a management -determined
committee and structure is that: - Answers The committee may be manipulated by management to
do what it, rather than the employees, wants done
Which of the following is NOT a criticism of scientific management? - Answers It is not well-suited to
mass production of standardized goods and services
Quality circles provide a forum for workers to make suggestions about how to improve productivity
and quality through regular group meetings with supervisors - Answers True
Which of the following ways of dealing with resistance to change is inconsistent with a forcing change
strategy? - Answers Education and communication
One of the most important conflicts in U.S. labor relations in the 21st century is the clash between the
bureaucratic model of job control unionism and the desire for flexibility - Answers True
An autonomous group of employees responsible for a set of job tasks and routine maintenance tasks
as well as decisions regarding job pace, task assignment and quality control is called - Answers Self-
directed work team
A fostering strategy requires the union to understand and appreciate management's goals but doesn't
have the same expectation for management to understand and appreciate the union's goals -
Answers False
After reengineering, work units change from ___ to ___. - Answers Functional departments; process
teams
In matters related to economic integration, the European Union, the Council of the European Union
and the European Parliament are empowered to deliver - Answers Binding regulations, directives,
recommendations, and opinions to member countries
Which of the following is not a criticism of free trade - Answers It makes it difficult for countries to
benefit from specialization and efficient use of scarce resources
In the global arena, the use of corporate codes or conduct to address labor issues is a lot like the use
of ___ to govern the workplace - Answers Human resource management
Foreign direct investment occurs when cross-board flows of investment by multinational corporations
are used to establish partial or full ownership in foreign businesses - Answers True
To encourage compliance with its labor standards, the ILO relies on all of the following except -
Answers Lawsuits
The WTO promotes free trade through the reduction of transportation costs, language barriers, and
exchange rate risk - Answers False
European Works Councils acts like labor unions, negotiation workplace contracts specifying wages,
hours, and working conditions - Answers False
The international trade union confederation's main objectives include all of the following except -
Answers Consolidate and merge international unions
Some companies, like Reebok, have adopted a code of conduct that extends not only to itself but to
its suppliers, subcontractors, and others with whom it conducts business. - Answers True
Most immigrants to the U.S. are - Answers Low-skilled workers
In response to calls for greater pay flexibility - Answers Unions have agreed to more flexible pay
systems like merit, bonuses, and skill-based pay
An example of a continuous process strategy that use statistical methods to measure defects and
guide continuous improvement is - Answers Total quality management
Quality of working life programs were implemented largely to deal with problems associated with -
Answers Worker dissatisfaction
____________________ procedures make it difficult to transfer and promote workers around on the
basis of skills and merit - Answers Seniority-based
High performance work practices have been linked to all of the following EXCEPT - Answers Reduced
employee stress