LA COUNTY TEST QUESTIONS AND CORRECT
ANSWERS (VERIFIED ANSWERS) Q&A 2027
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1. Which action best demonstrates good customer service?
A. Ignoring a customer who appears confused
B. Giving the customer incomplete information
C. Listening carefully and providing accurate assistance
D. Telling the customer to find the answer themselves
Correct Answer: C. Listening carefully and providing accurate
assistance
Rationale: Good customer service involves active listening,
professionalism, courtesy, and accurate information.
2. If you receive instructions that are unclear, what should you
do first?
A. Guess what is intended
B. Ignore the instructions
C. Ask for clarification
D. Ask a coworker to do the task
Correct Answer: C. Ask for clarification
Rationale: Clarifying unclear instructions reduces errors and
ensures the task is completed correctly.
,3. Which is the best example of maintaining confidentiality?
A. Discussing private information with friends
B. Sharing confidential records with unauthorized people
C. Protecting sensitive information from unauthorized access
D. Leaving confidential documents on a public desk
Correct Answer: C. Protecting sensitive information from
unauthorized access
Rationale: Confidential information should only be accessed or
disclosed to authorized individuals.
4. An employee discovers an error in an official record. What
is the best response?
A. Hide the error
B. Delete the entire record
C. Report and correct the error according to procedure
D. Blame another employee
Correct Answer: C. Report and correct the error according to
procedure
Rationale: Promptly reporting and appropriately correcting
errors promotes accuracy and accountability.
5. Which word is closest in meaning to “accurate”?
,A. Approximate
B. Correct
C. Delayed
D. Complicated
Correct Answer: B. Correct
Rationale: Accurate means correct, exact, or free from error.
6. Which word is opposite in meaning to “expand”?
A. Increase
B. Enlarge
C. Contract
D. Develop
Correct Answer: C. Contract
Rationale: To contract means to become smaller, making it the
opposite of expand.
7. If 8 employees each process 15 applications, how many
applications are processed altogether?
A. 100
B. 110
C. 120
D. 130
Correct Answer: C. 120
Rationale: 8 × 15 = 120 applications.
, 8. What is 25% of 200?
A. 25
B. 40
C. 50
D. 75
Correct Answer: C. 50
Rationale: 200 × 0.25 = 50.
9. A department receives 360 applications over 6 days. What
is the average number received per day?
A. 50
B. 60
C. 70
D. 80
Correct Answer: B. 60
Rationale: 360 ÷ 6 = 60 applications per day.
10. If an item costs $80 and is discounted by $20, what is the
sale price?
A. $50
B. $55
C. $60
D. $65
ANSWERS (VERIFIED ANSWERS) Q&A 2027
|INSTANT DOWNLOAD PDF
1. Which action best demonstrates good customer service?
A. Ignoring a customer who appears confused
B. Giving the customer incomplete information
C. Listening carefully and providing accurate assistance
D. Telling the customer to find the answer themselves
Correct Answer: C. Listening carefully and providing accurate
assistance
Rationale: Good customer service involves active listening,
professionalism, courtesy, and accurate information.
2. If you receive instructions that are unclear, what should you
do first?
A. Guess what is intended
B. Ignore the instructions
C. Ask for clarification
D. Ask a coworker to do the task
Correct Answer: C. Ask for clarification
Rationale: Clarifying unclear instructions reduces errors and
ensures the task is completed correctly.
,3. Which is the best example of maintaining confidentiality?
A. Discussing private information with friends
B. Sharing confidential records with unauthorized people
C. Protecting sensitive information from unauthorized access
D. Leaving confidential documents on a public desk
Correct Answer: C. Protecting sensitive information from
unauthorized access
Rationale: Confidential information should only be accessed or
disclosed to authorized individuals.
4. An employee discovers an error in an official record. What
is the best response?
A. Hide the error
B. Delete the entire record
C. Report and correct the error according to procedure
D. Blame another employee
Correct Answer: C. Report and correct the error according to
procedure
Rationale: Promptly reporting and appropriately correcting
errors promotes accuracy and accountability.
5. Which word is closest in meaning to “accurate”?
,A. Approximate
B. Correct
C. Delayed
D. Complicated
Correct Answer: B. Correct
Rationale: Accurate means correct, exact, or free from error.
6. Which word is opposite in meaning to “expand”?
A. Increase
B. Enlarge
C. Contract
D. Develop
Correct Answer: C. Contract
Rationale: To contract means to become smaller, making it the
opposite of expand.
7. If 8 employees each process 15 applications, how many
applications are processed altogether?
A. 100
B. 110
C. 120
D. 130
Correct Answer: C. 120
Rationale: 8 × 15 = 120 applications.
, 8. What is 25% of 200?
A. 25
B. 40
C. 50
D. 75
Correct Answer: C. 50
Rationale: 200 × 0.25 = 50.
9. A department receives 360 applications over 6 days. What
is the average number received per day?
A. 50
B. 60
C. 70
D. 80
Correct Answer: B. 60
Rationale: 360 ÷ 6 = 60 applications per day.
10. If an item costs $80 and is discounted by $20, what is the
sale price?
A. $50
B. $55
C. $60
D. $65
