WGU C208 - Change Management and Innovation Questions and Correct Answers (A+ Graded)

WGU C208 - Change Management and
Innovation Questions and Correct
Answers 2026-2027 (A+ Graded)




Which three individuals within an organization could play
the role of change agent -
ANSWERS-ceo
consultant

employee

Which of the eight steps described by Kotter is the first
step a change leader takes
when implementing a change - ANSWERS-Establishing a
sense of urgency

Place the stages of Everett Roger's Diffusion of Innovation
model in order from 1
(earliest stage) to 5 (latest stage) - ANSWERS-knowledge
persuasion decision implementation
confirmation

,The head of human resources of a large company is
considering changes to the
employee benefits program but is unsure how the
employees will respond to these
changes
Which type of change model should this person employ? -
ANSWERS-Descriptive

Which two statements characterize low end disruption -
ANSWERS-it is an innovation
that is good enough
it evolves over time into a product with more features

Which approaches would be appropriate for
communicating change initiatives?
Choose 2 answers - ANSWERS-Communicating change
initiatives through email Explaining why the change is
needed

What is essential for a leader to communicate when
undertaking organizational
change? - ANSWERS-a consistent vision of the end result
of the change

how should training be viewed during organizational
change - ANSWERS-as a
worthwhile investment in a successful transition

,How can a leader connect with employees to help sustain
organizational change? -
ANSWERS-offering positive feedback

Which approach is proven and effective in using
reinforcements to sustain change? -
ANSWERS-Directing leaders to focus on profit-driven
goals, market share, and
employee satisfaction

What is a common cause for the failure of organizational
change - ANSWERS-unclear
goals

Which role does creative tension play in organizational
change according to Peter
Senge? - ANSWERS-It drives people to bring reality in line
with their vision

which emotion is prevalent among almost all employees
during the process of
organizational change? - ANSWERS-anger

which practice can lead to unconscious resistance to
attempts at organizational
change? - ANSWERS-tiring staff with unrelated demands

how can leaders effectively address resistance to change
through communications -

, ANSWERS-by being consistent, open, and empathetic

How do mental model impact individuals' responses to
I I I I I I I



organizational change according
I I I



to Black and Gregersen? - ANSWERS-Mental models can
I I I I I I I



become barriers that prevent
I I I I



stakeholders' from perceiving the need for change I I I I I I




Which scenario is an example of on e of Black and
I I I I I I I I I I



Gregersen's strategies for
I I I



overcoming barriers to change - ANSWERS-A CEO I I I I I I



champions a change process by
I I I I I



both accepting responsibility and providing clear metrics for
I I I I I I I



the change initiatives
I I I




How should leaders view difficult questions and serious
I I I I I I I



concerns from employees about
I I I I



change initiatives - ANSWERS-as indications that the
I I I I I I



leadership team has failed to plan
I I I I I I



appropriately

How is responding to change resistance in the non-profit
I I I I I I I I



sector different from in the the private sector? -
I I I I I I I I I



ANSWERS-many employees are strongly committed to
I I I I I I



organizations mission.
I I




case study: I



How could the management team at the pharmaceutical
I I I I I I I



company better implement the change - ANSWERS-hire
I I I I I I I