Questions & 100% Correct Answers | Latest Update 2026
| Exam Prep
1. In a scenario where an employee feels unfairly treated by a colleague, what is
the most appropriate first step for the employee to take?
Report the issue to the immediate supervisor
Submit a formal complaint to the governing body
Discuss the issue with the facility administrator
Contact a labor union representative
2. The teachers' union in a school district has not reached a collective
bargaining agreement with the school board. A neutral third party has been
brought in to make decision on the topics that have kept the two parties from
agreeing on a contract. This process is:
Fact-finding
Mediation
Arbitration
Conciliation
3. If a healthcare provider needs to review the services provided to a patient
for a legal case, which document should they consult?
care plan
comprehensive assessment form
clinical record
policies and procedures manual
,4. Why might hiring the first qualified person available be considered a
mistake?
It guarantees that the job will be filled immediately.
It may lead to overlooking better candidates who are more suitable
for the role.
It allows for a diverse range of applicants.
It ensures a quicker hiring process.
5. Which of the following is a chronic disease?
Parkinson's disease
pneumonia
shingles
botulism
6. A listing of the type and amount of service rendered in the individual resident
is contained in the:
Social history
Medical record
Resident-care policy
Quality assurance committee minutes
7. In a scenario where a patient is prescribed medication, which professional
should verify the prescription before dispensing it?
Physician
Registered nurse
, Licensed nurse
Pharmacist
8. If a healthcare facility has three shifts and conducts fire drills only once each
quarter for the day shift, what potential issues could arise?
All shifts will be equally prepared regardless of drill frequency.
The facility will save money on training costs.
There will be no issues as long as the day shift is trained.
Employees on the night and evening shifts may not be adequately
prepared for emergencies.
9. Which of the following best distinguishes public relations from advertising?
Advertising is usually cheaper than public relations.
Advertising is more frequently based on audience research.
Public relations tends to be less obvious than advertising.
Public relations is never concerned with sales of a product.
10. A client with hypertension would be placed on this type of diet
Low sodium
low residue
soft food
high potassium
11. If a new public library is being constructed, which of the following actions
would be necessary to comply with ADA accessibility standards?
Install additional fire exits for safety.
, Incorporate ramps and accessible restrooms for persons with
disabilities.
Limit access to only certain hours for emergency response teams.
Create a special section for elderly patrons.
12. What is the minimum width required for an access aisle next to a
handicapped parking space?
60 inches
36 inches
72 inches
48 inches
13. If an organization had 30 separations in a quarter with an average of 200
employees, what would be the turnover rate?
15 percent
12 percent
20 percent
10 percent
14. A client is admitted with hemiplegia after a traumatic fall injury. Which
statement best describes this client's condition?
symmetric paralysis
paralysis of the lower half of the body
paralysis on one side of the body
paralysis of the trunk and all four limbs