Fire Officer Principles and Practices
Fourth Edition Michael J. Ward with
correct answers 100% 2026
What are the Five components of communication cycle - Correct AnswerThe Message
The sender
The media
The receiver
The feedback
Define the 4 Listening skills - Correct AnswerDo not assume, do not interrupt, try to understand
the need, do not react to freely
What is the Direct Approach to emergency communication - Correct AnswerClear questions,
Providing timely and accurate information, clear and specific orders
What is the Quality decision-making system - Correct AnswerDefined the problem
Generate alternative solutions
Select solution
Implement solution
Evaluate results
Who makes up the Command staff - Correct AnswerSafety officer, liaison. Officer, public
information, officer
What is the Four step Method for fire instructor one certification - Correct AnswerPreparation
Presentation
Application
, Evaluation
What are the four levels of firefighter competence - Correct AnswerUnconscious incompetence
Conscious incompetence
Conscious competence
Unconscious competence
What are the Psycho motor skill levels - Correct AnswerInitial
Plateau
Latency
Mastery
What are the Five steps to developing a training program or lesson plan - Correct AnswerAssess
needs
Establish objectives
Develop the training program
Deliver the training
Evaluate the impact
When is the Conflict resolution model used - Correct AnswerUsed in situations were
interpersonal conflict is the primary problem
Four possible actions after an investigation - Correct AnswerTake no further action
Recommend the action requested by the complaining party
Suggest an alternative
Refer the issue to the officer or person who can provide a remedy
Fourth Edition Michael J. Ward with
correct answers 100% 2026
What are the Five components of communication cycle - Correct AnswerThe Message
The sender
The media
The receiver
The feedback
Define the 4 Listening skills - Correct AnswerDo not assume, do not interrupt, try to understand
the need, do not react to freely
What is the Direct Approach to emergency communication - Correct AnswerClear questions,
Providing timely and accurate information, clear and specific orders
What is the Quality decision-making system - Correct AnswerDefined the problem
Generate alternative solutions
Select solution
Implement solution
Evaluate results
Who makes up the Command staff - Correct AnswerSafety officer, liaison. Officer, public
information, officer
What is the Four step Method for fire instructor one certification - Correct AnswerPreparation
Presentation
Application
, Evaluation
What are the four levels of firefighter competence - Correct AnswerUnconscious incompetence
Conscious incompetence
Conscious competence
Unconscious competence
What are the Psycho motor skill levels - Correct AnswerInitial
Plateau
Latency
Mastery
What are the Five steps to developing a training program or lesson plan - Correct AnswerAssess
needs
Establish objectives
Develop the training program
Deliver the training
Evaluate the impact
When is the Conflict resolution model used - Correct AnswerUsed in situations were
interpersonal conflict is the primary problem
Four possible actions after an investigation - Correct AnswerTake no further action
Recommend the action requested by the complaining party
Suggest an alternative
Refer the issue to the officer or person who can provide a remedy
