SANTA CLARA EXAM 2026 EXAM PREP
QUESTIONS AND ANSWERS VIEW AHEAD
PRACTICE SOLUTION
◉ Level A variances.
Answer: Any deviation from an EMS Agency policy or treatment
protocol with patient harm.
◉ Medication or procedural errors.
Answer: Errors with patient harm.
◉ Failure or refusal to respond.
Answer: Failure or refusal to respond to request for aid, whether
from the public or another system provider.
◉ Equipment failure or malfunction.
Answer: Equipment failure or malfunction with patient harm.
◉ Significant EMS-related event.
Answer: Any significant EMS-related event that would be reported
to another regulatory agency within 24 hours.
,◉ Maximum time to report Level A variance.
Answer: EMS On-Duty Chief via County Communications.
◉ Level B variances.
Answer: Any incident that does NOT result in patient harm, but is a
deviation from EMS agency policies, procedures, and protocols.
◉ Potential clinical care variance.
Answer: A type of Level B variance.
◉ Potential policy variance.
Answer: A type of Level B variance.
◉ Poor interagency coordination.
Answer: A type of Level B variance.
◉ General complaint (public).
Answer: A type of Level B variance.
◉ Communications system variance.
Answer: A type of Level B variance.
, ◉ Maximum time to report Level B variance.
Answer: Within five (5) business days.
◉ Level C variances.
Answer: Incidents where the responders provided outstanding care
and went above and beyond the normal expectations of responders;
compliments.
◉ Good patient outcome.
Answer: A type of Level C variance.
◉ Outstanding customer service.
Answer: A type of Level C variance.
◉ Positive provider agency/hospital cooperation.
Answer: A type of Level C variance.
◉ Field supervisor went above and beyond.
Answer: A type of Level C variance.
◉ EMS Form #903.
QUESTIONS AND ANSWERS VIEW AHEAD
PRACTICE SOLUTION
◉ Level A variances.
Answer: Any deviation from an EMS Agency policy or treatment
protocol with patient harm.
◉ Medication or procedural errors.
Answer: Errors with patient harm.
◉ Failure or refusal to respond.
Answer: Failure or refusal to respond to request for aid, whether
from the public or another system provider.
◉ Equipment failure or malfunction.
Answer: Equipment failure or malfunction with patient harm.
◉ Significant EMS-related event.
Answer: Any significant EMS-related event that would be reported
to another regulatory agency within 24 hours.
,◉ Maximum time to report Level A variance.
Answer: EMS On-Duty Chief via County Communications.
◉ Level B variances.
Answer: Any incident that does NOT result in patient harm, but is a
deviation from EMS agency policies, procedures, and protocols.
◉ Potential clinical care variance.
Answer: A type of Level B variance.
◉ Potential policy variance.
Answer: A type of Level B variance.
◉ Poor interagency coordination.
Answer: A type of Level B variance.
◉ General complaint (public).
Answer: A type of Level B variance.
◉ Communications system variance.
Answer: A type of Level B variance.
, ◉ Maximum time to report Level B variance.
Answer: Within five (5) business days.
◉ Level C variances.
Answer: Incidents where the responders provided outstanding care
and went above and beyond the normal expectations of responders;
compliments.
◉ Good patient outcome.
Answer: A type of Level C variance.
◉ Outstanding customer service.
Answer: A type of Level C variance.
◉ Positive provider agency/hospital cooperation.
Answer: A type of Level C variance.
◉ Field supervisor went above and beyond.
Answer: A type of Level C variance.
◉ EMS Form #903.
