BASIC INDOCTRINATION EXAM 1 LATEST 2026 UPDATED QUESTIONS
AND VERIFIED 100% SOLUTIONS (2026/2027) GRADE: A+|STATUS:
GUARANTEED PASS
Define CRO - Answers -An official airline employee trained for the purpose of the
implementation of the ACAA. The CRO has the authority resolve disabiity-related complaints on
behalf of the air carrier. The CRO does not have the authority to countermand a safety-based
decision made by the PIC.
Define GSC - Answers -An employee of the airline who is designated to interface with
crewmembers, law enforcement officers, and others in matters of security each aircraft
operator must designate and use a GSC for each domestic and international flight departure.
What items must be covered when individually briefing a bling/visually impaired passenger? -
Answers -Seat belts, exit locations, oxygen masks, that a passenger will be assigned to them by
an FA in the event of an emergency, additional information such as location of galley and/or
lavatories, if passenger has any questions.
After an individual brief, it is not necessary to ask a passenger if they have any questions. -
Answers -False
List 4 examples of communicable disease. - Answers -1. Chicken Pos
2. Ebola
3. Influenza
4. Tuberculosis
1|Page
,When a flight attendant determines a passenger is unacceptable for carriage, they must contact
the _____, provide information regarding the situation, and request a _____, _____, or
supervisor to come to the aircraft. A CRO is requested for a person(s) with _____, a GSC for
_____ , and a supervisor for _____. The situation is discussed _____ and _____ of all
passengers. - Answers -PIC, CRO, GSC, disabilities, security issues, all other situations, discretely,
out of hearing distance
Approved POCs may be used during all phases of flight, including boarding, surface movement,
takeoff and landing. - Answers -True
How many POCs may be carried on board the aircraft at one time? - Answers -Currently, there is
no limit
The flight attendant must conduct an individual briefing with which passengers? - Answers -1.
Deaf/hearing impaired pax
2. Blind/visually impaired pax
3.COJ Occupants
4. Non-ambulatory pax
5.Non-English speaking pax
6. Unaccompanied Minor
7. Pax using a POC
Boarding and Deplaning a Passenger with Disabilities - Answers --Flight attendants must not
attempt to lift a passenger out of a wheelchair or seat. Allow the CSA or contract vendor to
assist, as they are properly trained to lift passengers.
2|Page
, -Flight attendants assist passengers with disabilities with seat locations and stowage of carry-
on/personal items.
-Passengers with disabilities are not required to wait to deplane until all other passengers have
deplaned. The FA may suggest to the passenger with disability remain onboard until the CSA
arrives to assist them. A CSA or contract vendor assists the passengers with wheelchairs, air
chairs, etc.
Who must be contacted regarding an exit seating dispute for a passenger with a disability that
cannot be resolved during the boarding process? - Answers -PIC and then CRO
Approved child restraint syetem (CRSs) are not allowed in a(n) ____ or the row in _____ of an
exit row, or the row _____ an exit row. - Answers -exit row seat, front, behind
You may permit a passenger with a cabin pet to let their animal out of their kennel as long as it
remains on the owner's lap and the other passengers don't care. - Answers -False
Whois responsible to meet an unaccompanied minor at their destination and escort them to
and from the aircraft? - Answers -Customer Service Agent (CSA)
Crewmember Briefing - Answers -1. Introduction
2. Communication
3. Entry Protocol
3|Page
AND VERIFIED 100% SOLUTIONS (2026/2027) GRADE: A+|STATUS:
GUARANTEED PASS
Define CRO - Answers -An official airline employee trained for the purpose of the
implementation of the ACAA. The CRO has the authority resolve disabiity-related complaints on
behalf of the air carrier. The CRO does not have the authority to countermand a safety-based
decision made by the PIC.
Define GSC - Answers -An employee of the airline who is designated to interface with
crewmembers, law enforcement officers, and others in matters of security each aircraft
operator must designate and use a GSC for each domestic and international flight departure.
What items must be covered when individually briefing a bling/visually impaired passenger? -
Answers -Seat belts, exit locations, oxygen masks, that a passenger will be assigned to them by
an FA in the event of an emergency, additional information such as location of galley and/or
lavatories, if passenger has any questions.
After an individual brief, it is not necessary to ask a passenger if they have any questions. -
Answers -False
List 4 examples of communicable disease. - Answers -1. Chicken Pos
2. Ebola
3. Influenza
4. Tuberculosis
1|Page
,When a flight attendant determines a passenger is unacceptable for carriage, they must contact
the _____, provide information regarding the situation, and request a _____, _____, or
supervisor to come to the aircraft. A CRO is requested for a person(s) with _____, a GSC for
_____ , and a supervisor for _____. The situation is discussed _____ and _____ of all
passengers. - Answers -PIC, CRO, GSC, disabilities, security issues, all other situations, discretely,
out of hearing distance
Approved POCs may be used during all phases of flight, including boarding, surface movement,
takeoff and landing. - Answers -True
How many POCs may be carried on board the aircraft at one time? - Answers -Currently, there is
no limit
The flight attendant must conduct an individual briefing with which passengers? - Answers -1.
Deaf/hearing impaired pax
2. Blind/visually impaired pax
3.COJ Occupants
4. Non-ambulatory pax
5.Non-English speaking pax
6. Unaccompanied Minor
7. Pax using a POC
Boarding and Deplaning a Passenger with Disabilities - Answers --Flight attendants must not
attempt to lift a passenger out of a wheelchair or seat. Allow the CSA or contract vendor to
assist, as they are properly trained to lift passengers.
2|Page
, -Flight attendants assist passengers with disabilities with seat locations and stowage of carry-
on/personal items.
-Passengers with disabilities are not required to wait to deplane until all other passengers have
deplaned. The FA may suggest to the passenger with disability remain onboard until the CSA
arrives to assist them. A CSA or contract vendor assists the passengers with wheelchairs, air
chairs, etc.
Who must be contacted regarding an exit seating dispute for a passenger with a disability that
cannot be resolved during the boarding process? - Answers -PIC and then CRO
Approved child restraint syetem (CRSs) are not allowed in a(n) ____ or the row in _____ of an
exit row, or the row _____ an exit row. - Answers -exit row seat, front, behind
You may permit a passenger with a cabin pet to let their animal out of their kennel as long as it
remains on the owner's lap and the other passengers don't care. - Answers -False
Whois responsible to meet an unaccompanied minor at their destination and escort them to
and from the aircraft? - Answers -Customer Service Agent (CSA)
Crewmember Briefing - Answers -1. Introduction
2. Communication
3. Entry Protocol
3|Page
