SALESFORCE ADMIN CERTIFICATION EXAM
TEST PAPER 2026 FULL QUESTIONS AND
ANSWERS VERIFIED STUDY GUIDE FINAL PREP
470
◉ An administrator at Ursa Major Solar (UMS) has created a new
Lightning record page for the sales team to display a report chart
embedded on the account page. No record types currently exist for
an account.
Which action should the administrator perform to make this page
the default view of the UMS app for the sales team without
impacting the support team?.
Answer: Make the page the default object record page for the UMS
app for the sales profile.
◉ Universal Containers wants internal support requests to be
directed to any of the IT representatives. They want external support
requests to be directed to customer support representatives based
on the contact's location.
What should the System Administrator use to set this up?.
Answer: Assignment Rules and Queues
◉ Assignment rules.
,Answer: Automatically assign incoming cases to specific agents so
that the right people work on the right cases. Automate support
processes by defining conditions that determine how cases or leads
are are processed. The rules assign leads or cases to the specified
user or queue.
◉ Queues.
Answer: Prioritize, distribute, and assign records to teams who
share workloads.
◉ Ursa Major Solar wants all Sales Users to see a dashboard that
displays Total Closed/Won Opportunity Amount by User on a
monthly basis. The Opportunity sharing model is private.
What should the administrator do to fulfill this request?.
Answer: Request for the Sales Manager to create the Dashboard
from the Opportunities by User Report, select "View Dashboard as
Me", and save in the shared Dashboard Folder.
◉ A System Administrator will use the Import Wizard to update
existing Account records.
Which values can the Import Wizard use to find matching records?.
Answer: Account Name and Site fields
◉ Sales representatives at Ursa Major Solar are working on
opportunities and need to see how their colleagues have effectively
,managed other opportunities with comparable products, competing
against the same competitors.
Which two features should an administrator use to allow for this?.
Answer: -Chatter groups
-Opportunity Dashboard
◉ A user's profile can be controlled by which three settings?.
Answer: -Security at the field-level
-Record type assignment
-Assigned apps
◉ Universal Containers created aTime-Based Workflow rule that
sends a follow-up email to the customer two days after a Case is
closed. The System Administrator wants to verify that the workflow
functions correctly.
Which queue should the System Administrator view to monitor
pending Workflow Actions?.
Answer: Time-Based Workflow Queue
◉ True or False: When a workflow rule that has time-dependent
actions is triggered, use the workflow queue to view pending actions
and cancel them if necessary..
Answer: True
, ◉ Ursa Major Solar (USM) has a Web-to-Case form on its Lightning
Customer Community. USM wants to separate Cases into the
following product categories:
Residential
Lots/Land
Commercial
USM has added a picklist field to store this data. How can the Case be
automatically placed in the correct queue upon submission?.
Answer: Create Assignment Rules based on the picklist values to
move Cases to a Queue.
◉ A company needs its customer service agents to collect and
display different information on case records based on whether
customers are calling in with a question, product suggestion, or
complaint.
Which three features should the administrator use to meet this
goal?.
Answer: -Record types
-Page layouts
-Support processes
◉ Page layouts.
TEST PAPER 2026 FULL QUESTIONS AND
ANSWERS VERIFIED STUDY GUIDE FINAL PREP
470
◉ An administrator at Ursa Major Solar (UMS) has created a new
Lightning record page for the sales team to display a report chart
embedded on the account page. No record types currently exist for
an account.
Which action should the administrator perform to make this page
the default view of the UMS app for the sales team without
impacting the support team?.
Answer: Make the page the default object record page for the UMS
app for the sales profile.
◉ Universal Containers wants internal support requests to be
directed to any of the IT representatives. They want external support
requests to be directed to customer support representatives based
on the contact's location.
What should the System Administrator use to set this up?.
Answer: Assignment Rules and Queues
◉ Assignment rules.
,Answer: Automatically assign incoming cases to specific agents so
that the right people work on the right cases. Automate support
processes by defining conditions that determine how cases or leads
are are processed. The rules assign leads or cases to the specified
user or queue.
◉ Queues.
Answer: Prioritize, distribute, and assign records to teams who
share workloads.
◉ Ursa Major Solar wants all Sales Users to see a dashboard that
displays Total Closed/Won Opportunity Amount by User on a
monthly basis. The Opportunity sharing model is private.
What should the administrator do to fulfill this request?.
Answer: Request for the Sales Manager to create the Dashboard
from the Opportunities by User Report, select "View Dashboard as
Me", and save in the shared Dashboard Folder.
◉ A System Administrator will use the Import Wizard to update
existing Account records.
Which values can the Import Wizard use to find matching records?.
Answer: Account Name and Site fields
◉ Sales representatives at Ursa Major Solar are working on
opportunities and need to see how their colleagues have effectively
,managed other opportunities with comparable products, competing
against the same competitors.
Which two features should an administrator use to allow for this?.
Answer: -Chatter groups
-Opportunity Dashboard
◉ A user's profile can be controlled by which three settings?.
Answer: -Security at the field-level
-Record type assignment
-Assigned apps
◉ Universal Containers created aTime-Based Workflow rule that
sends a follow-up email to the customer two days after a Case is
closed. The System Administrator wants to verify that the workflow
functions correctly.
Which queue should the System Administrator view to monitor
pending Workflow Actions?.
Answer: Time-Based Workflow Queue
◉ True or False: When a workflow rule that has time-dependent
actions is triggered, use the workflow queue to view pending actions
and cancel them if necessary..
Answer: True
, ◉ Ursa Major Solar (USM) has a Web-to-Case form on its Lightning
Customer Community. USM wants to separate Cases into the
following product categories:
Residential
Lots/Land
Commercial
USM has added a picklist field to store this data. How can the Case be
automatically placed in the correct queue upon submission?.
Answer: Create Assignment Rules based on the picklist values to
move Cases to a Queue.
◉ A company needs its customer service agents to collect and
display different information on case records based on whether
customers are calling in with a question, product suggestion, or
complaint.
Which three features should the administrator use to meet this
goal?.
Answer: -Record types
-Page layouts
-Support processes
◉ Page layouts.
