TCI TEST ACTUAL QUESTIONS AND VERIFIED
ANSWERS EXAM PREP
◉ what are the 2 goals of crisis intervention? Answer: 1. support
environmentally and emotionally to reduce stress and risk
2. teach children better ways to cope with stress
◉ 5 phases of the stress model of crisis Answer: 1. pre crisis state -
baseline behavior
2. triggering event
3. escalation phase
4. outburst crisis
5. recovery
◉ 4 questions we ask ourselves in a crisis situation Answer: 1. what
am i feeling right now?
2. what are the childs feelings, needs, or wants?
3. how is the environment affecting the situation?
4. how do i best respond?
◉ 4 stages of the conflict crisis Answer: 1. stressful situation/incident
2. young persons feelings
3. young persons behaviors
, 4. adults response
◉ 3 stages to avoid the conflict cycle Answer: 1. using positive self-
talk
2. listening and validating feelings
3. managing the environment
◉ 3 goals of emotional first aid Answer: 1. provide immediate help
and support to reduce emotional intensity
2. resolve the immediate crisis
3. keep the child in the program/activity
◉ 5 goals of a LSI Answer: 1. return the young person to normal
functioning
2. clarify events
3. repair and restore relationships
4. teach new coping skills
5. reintegrate young person back into the program
◉ 7 steps of a LSI Answer: 1. I - isolate the conversation
2. E - explore the young persons point of view
3. S - summarize their feelings and concerns
4. C - connect their feelings to behavior
5. A - alternate behaviors discussed
ANSWERS EXAM PREP
◉ what are the 2 goals of crisis intervention? Answer: 1. support
environmentally and emotionally to reduce stress and risk
2. teach children better ways to cope with stress
◉ 5 phases of the stress model of crisis Answer: 1. pre crisis state -
baseline behavior
2. triggering event
3. escalation phase
4. outburst crisis
5. recovery
◉ 4 questions we ask ourselves in a crisis situation Answer: 1. what
am i feeling right now?
2. what are the childs feelings, needs, or wants?
3. how is the environment affecting the situation?
4. how do i best respond?
◉ 4 stages of the conflict crisis Answer: 1. stressful situation/incident
2. young persons feelings
3. young persons behaviors
, 4. adults response
◉ 3 stages to avoid the conflict cycle Answer: 1. using positive self-
talk
2. listening and validating feelings
3. managing the environment
◉ 3 goals of emotional first aid Answer: 1. provide immediate help
and support to reduce emotional intensity
2. resolve the immediate crisis
3. keep the child in the program/activity
◉ 5 goals of a LSI Answer: 1. return the young person to normal
functioning
2. clarify events
3. repair and restore relationships
4. teach new coping skills
5. reintegrate young person back into the program
◉ 7 steps of a LSI Answer: 1. I - isolate the conversation
2. E - explore the young persons point of view
3. S - summarize their feelings and concerns
4. C - connect their feelings to behavior
5. A - alternate behaviors discussed
