CST 126 NOVA EXAM 2 2026/2027 – STUDY GUIDE, PRACTICE
QUESTIONS, EXAM REVIEW & TEST PREP
Emotional Intelligence: - correct answer ✔✔The ability to recognize which feelings are appropriate in
which situations, and the skill to communicate those feelings effectively.
Emotion Work: - correct answer ✔✔The effort we invest to make ourselves feel what our culture defines
as appropriate and not to feel what our culture defines as inappropriate in particular situations.
Feeling Rules: - correct answer ✔✔Culturally based guidelines that tell us what we have a right to feel or
are expected to feel in specific situations.
Framing Rules: - correct answer ✔✔Culturally based guidelines that define the emotional meaning of
situations and events.
Self-Talk: - correct answer ✔✔Intrapersonal communication that affects our feelings and behaviors.
Organismic View of Emotions: - correct answer ✔✔The theory that external phenomena cause
physiological changes that lead us to experience emotions. (James-Lange view of emotions)
Perceptual View of Emotions: - correct answer ✔✔The theory that subjective perceptions shape the
meanings of external phenomena and the emotions we associate with them. (Appraisal theory)
Cognitive Labeling View of Emotions: - correct answer ✔✔The theory that our feelings are shaped by the
labels we apply to our physiological responses.
Interactive View of Emotions: - correct answer ✔✔The theory that social rules and understandings
shape what people feel and how they express and withhold feelings.
Rational-Emotive Approach to Feelings: - correct answer ✔✔Using rational thinking to challenge and
change debilitating emotions that undermine self-concept and self-esteem.
Guidelines for Communicating Emotions Effectively: - correct answer ✔✔1. Identify your emotions
2. Choose whether and how to express emotions
3. Own your feelings
4. Monitor your self-talk
5. Adopt a rational-emotive approach to feelings
6. Respond sensitively when others communicate emotions
Communication Climate: - correct answer ✔✔The overall feeling, or emotional mood, of a relationship.
Shaped by verbal and nonverbal interaction between people.
Ethnocentrism: - correct answer ✔✔The assumption that one's own culture and its norms are the only
right ones. Reflects certainly, which tends to create defensive communication climates.
, Relational Dialectics: - correct answer ✔✔Opposing forces, or tensions that are normal parts of all
relationships. The three are autonomy/intimacy, novelty/routine, openness/closedness.
Autonomy/Connection: - correct answer ✔✔"I want to be close" / "I want my own space"
Novelty/Predictability: - correct answer ✔✔"I like the familiar rhythms and routines of our
relationship" / "We need to do something new and different"
Openness/Closedness: - correct answer ✔✔"I like sharing so much with you" / "There are some things I
don't want to talk about with you"
Self-Disclosure: - correct answer ✔✔The act of revealing personal information about ourselves that
others are unlikely to discover in other ways.
Guidelines for Creating and Sustaining Healthy Climates: - correct answer ✔✔1. Actively use
communication to build confirming climates
2. Accept and confirm others.
3. Affirm and assert yourself
4. Respect diversity in relationships
5. Respond constructively to criticism
Interpersonal Conflict: - correct answer ✔✔Expressed tension between people who are interdependent,
perceive they have incompatible goals, and feel a need to resolve those differences.
Approaches to Conflict: - correct answer ✔✔Lose-lose, win-lose, win-win
Lose-Lose: - correct answer ✔✔An orientation toward conflict that assumes that nobody can win and
everyone loses from engaging in conflict.
Win-Lose: - correct answer ✔✔An orientation toward conflict that assumes that one person wins at the
expense of another person.
Win-Win: - correct answer ✔✔An orientation toward conflict that assumes that everyone can win or
benefit, from engaging in conflict and that it is possible to generate resolutions that satisfy everyone.
Diagram the Responses to Conflict: - correct answer ✔✔Outside circle: Top-Active, Right-Constructive,
Bottom-Passive, Left-Destructive.
Inside circle: Top Left- Exit, Top Right-Voice, Bottom Left- Neglect, Bottom Right- Loyalty
Exit Response: - correct answer ✔✔To leave conflict either psychologically (tune it out) or physically
(walk away).
Neglect Response: - correct answer ✔✔Denial or minimization of problems. Tends to be less destructive.
Loyalty Response: - correct answer ✔✔Silent allegiance to a relationship and a person when conflict
exists. Tends to be passive and constructive.
QUESTIONS, EXAM REVIEW & TEST PREP
Emotional Intelligence: - correct answer ✔✔The ability to recognize which feelings are appropriate in
which situations, and the skill to communicate those feelings effectively.
Emotion Work: - correct answer ✔✔The effort we invest to make ourselves feel what our culture defines
as appropriate and not to feel what our culture defines as inappropriate in particular situations.
Feeling Rules: - correct answer ✔✔Culturally based guidelines that tell us what we have a right to feel or
are expected to feel in specific situations.
Framing Rules: - correct answer ✔✔Culturally based guidelines that define the emotional meaning of
situations and events.
Self-Talk: - correct answer ✔✔Intrapersonal communication that affects our feelings and behaviors.
Organismic View of Emotions: - correct answer ✔✔The theory that external phenomena cause
physiological changes that lead us to experience emotions. (James-Lange view of emotions)
Perceptual View of Emotions: - correct answer ✔✔The theory that subjective perceptions shape the
meanings of external phenomena and the emotions we associate with them. (Appraisal theory)
Cognitive Labeling View of Emotions: - correct answer ✔✔The theory that our feelings are shaped by the
labels we apply to our physiological responses.
Interactive View of Emotions: - correct answer ✔✔The theory that social rules and understandings
shape what people feel and how they express and withhold feelings.
Rational-Emotive Approach to Feelings: - correct answer ✔✔Using rational thinking to challenge and
change debilitating emotions that undermine self-concept and self-esteem.
Guidelines for Communicating Emotions Effectively: - correct answer ✔✔1. Identify your emotions
2. Choose whether and how to express emotions
3. Own your feelings
4. Monitor your self-talk
5. Adopt a rational-emotive approach to feelings
6. Respond sensitively when others communicate emotions
Communication Climate: - correct answer ✔✔The overall feeling, or emotional mood, of a relationship.
Shaped by verbal and nonverbal interaction between people.
Ethnocentrism: - correct answer ✔✔The assumption that one's own culture and its norms are the only
right ones. Reflects certainly, which tends to create defensive communication climates.
, Relational Dialectics: - correct answer ✔✔Opposing forces, or tensions that are normal parts of all
relationships. The three are autonomy/intimacy, novelty/routine, openness/closedness.
Autonomy/Connection: - correct answer ✔✔"I want to be close" / "I want my own space"
Novelty/Predictability: - correct answer ✔✔"I like the familiar rhythms and routines of our
relationship" / "We need to do something new and different"
Openness/Closedness: - correct answer ✔✔"I like sharing so much with you" / "There are some things I
don't want to talk about with you"
Self-Disclosure: - correct answer ✔✔The act of revealing personal information about ourselves that
others are unlikely to discover in other ways.
Guidelines for Creating and Sustaining Healthy Climates: - correct answer ✔✔1. Actively use
communication to build confirming climates
2. Accept and confirm others.
3. Affirm and assert yourself
4. Respect diversity in relationships
5. Respond constructively to criticism
Interpersonal Conflict: - correct answer ✔✔Expressed tension between people who are interdependent,
perceive they have incompatible goals, and feel a need to resolve those differences.
Approaches to Conflict: - correct answer ✔✔Lose-lose, win-lose, win-win
Lose-Lose: - correct answer ✔✔An orientation toward conflict that assumes that nobody can win and
everyone loses from engaging in conflict.
Win-Lose: - correct answer ✔✔An orientation toward conflict that assumes that one person wins at the
expense of another person.
Win-Win: - correct answer ✔✔An orientation toward conflict that assumes that everyone can win or
benefit, from engaging in conflict and that it is possible to generate resolutions that satisfy everyone.
Diagram the Responses to Conflict: - correct answer ✔✔Outside circle: Top-Active, Right-Constructive,
Bottom-Passive, Left-Destructive.
Inside circle: Top Left- Exit, Top Right-Voice, Bottom Left- Neglect, Bottom Right- Loyalty
Exit Response: - correct answer ✔✔To leave conflict either psychologically (tune it out) or physically
(walk away).
Neglect Response: - correct answer ✔✔Denial or minimization of problems. Tends to be less destructive.
Loyalty Response: - correct answer ✔✔Silent allegiance to a relationship and a person when conflict
exists. Tends to be passive and constructive.
