MAN3240 Exam #3 Study Guide
Questions with Accurate Solutions 2026
Updated.
Bob's perception that Emily's production schedule will make it harder for his group to meet
goals is a potential source of ______, whether he is right or not. - Answer conflict
The dominant view of conflict in organizations has been that it ______. - Answer is
dysfunctional
Task conflict, or constructive conflict, ______. - Answer is issue-related
Asghar questions the credibility of Amal's budget figures, stating that Amal is inexperienced and
is not an accountant. This is an example of ______ conflict. - Answer relationship
What conditions can potentially minimize the level of relationship conflict in a task conflict
episode? (Choose every correct answer.) - Answer Team development
Psychological safety
Emotional intelligence
The process in which one party perceives that its interests are being opposed or negatively
affected by another is ______. - Answer conflict
According to the conflict process model, which are sources of conflict? (Choose every correct
answer.) - Answer Poor communication
Incompatible goals
The negative consequences of conflict include ______. - Answer wasted resources
Kemoy has been told to reduce costs by cutting sales personnel, but if the does so, he will not
have enough people to reach the departmental sales targets. This is an example of ______. -
Answer incompatible goals
Dominic disagrees with his team's plan for achieving their new sales target because requires the
production department to pay more overtime. This is an example of ______. - Answer
constructive conflict
,Whereas task conflict focuses on the issues, ______ conflict focuses on the characteristics of
individuals. - Answer relationship
Which of the following potentially minimize the level of relationship conflict during task conflict
episodes? - Answer Developing team cohesion
Increasing mutual understanding
Motivating efforts to maintain stability
What are sources of conflict stemming from differentiation? (Choose every correct answer.) -
Answer Personal values
Past experiences
In the model of the conflict process, what does manifest conflict represent? - Answer The
decisions and behaviors of parties in conflict
Which type of interdependence is the most likely to create conflict? - Answer Reciprocal
In an attempt to provide superior customer service, Genzebe promises a customer that his
order will go out the same day. Unfortunately, the warehouse supervisor tells Genzebe that due
to budget constraints the shortest possible order turnaround is 48 hours. This is an example of
conflict created by ______. - Answer incompatible goals
A hotel without the proper number of headsets and radios experiences mistakes in coordination
of valet services. Which structural source of conflict would this best represent? - Answer
Scarce resources
Ambiguous rules create conflict in organizations by increasing ______. - Answer uncertainty
Coworkers may share a common goal but due to their differing backgrounds may have
conflicting ideas about how best to reach that goal. This type of conflict is known as ______. -
Answer differentiation
When two parties in conflict are unable or unwilling to express their concerns about each other
in diplomatic or nonconfrontational ways, the conflict is likely to become ______. - Answer
dysfunctional
The extent to which employees must share materials, information, or expertise to perform their
jobs is known as ______. - Answer interdependence
, The belief that those in conflict will find a mutually beneficial solution to their disagreement is
a(n) ______ orientation to managing the conflict. - Answer win-win
The demands of stockholders for a larger share of profits often conflicts with the demands of
employees for increases in pay. This is a classic example of conflict over ______. - Answer
scarce resources
What conflict-handling style is widely preferred over others whenever possible? - Answer
Problem-solving
A person from a collectivist society that values group harmony is likely to prefer problem-solving
or ______ to manage conflict. - Answer avoiding
When rules in the workplace are missing or not applied fairly, employees are more likely to
engage in which behavior? - Answer Politics
The underlying causes of conflict in an organization can be reduced by ______. - Answer
increasing resources
When communication between two parties is stifled or lacking, each side tends to define the
other through ______. - Answer stereotyping
Goals that are valued by all and that require a joint effort by conflicting parties are known as
______ goals. - Answer superordinate
Samira and Johan believe they can find a creative solution to their disagreement because they
have the time to work it through, have worked together for a long time, and trust each other.
Their conflict management approach is an example of the ______. - Answer win-win
orientation
Using multi-group teams to develop products reduces conflict by ______. - Answer reducing
differentiation
Problem-solving - Answer Parties trust each other and have time to share information
Forcing - Answer Dispute requires a quick resolution
Yielding - Answer Other party has more power
Questions with Accurate Solutions 2026
Updated.
Bob's perception that Emily's production schedule will make it harder for his group to meet
goals is a potential source of ______, whether he is right or not. - Answer conflict
The dominant view of conflict in organizations has been that it ______. - Answer is
dysfunctional
Task conflict, or constructive conflict, ______. - Answer is issue-related
Asghar questions the credibility of Amal's budget figures, stating that Amal is inexperienced and
is not an accountant. This is an example of ______ conflict. - Answer relationship
What conditions can potentially minimize the level of relationship conflict in a task conflict
episode? (Choose every correct answer.) - Answer Team development
Psychological safety
Emotional intelligence
The process in which one party perceives that its interests are being opposed or negatively
affected by another is ______. - Answer conflict
According to the conflict process model, which are sources of conflict? (Choose every correct
answer.) - Answer Poor communication
Incompatible goals
The negative consequences of conflict include ______. - Answer wasted resources
Kemoy has been told to reduce costs by cutting sales personnel, but if the does so, he will not
have enough people to reach the departmental sales targets. This is an example of ______. -
Answer incompatible goals
Dominic disagrees with his team's plan for achieving their new sales target because requires the
production department to pay more overtime. This is an example of ______. - Answer
constructive conflict
,Whereas task conflict focuses on the issues, ______ conflict focuses on the characteristics of
individuals. - Answer relationship
Which of the following potentially minimize the level of relationship conflict during task conflict
episodes? - Answer Developing team cohesion
Increasing mutual understanding
Motivating efforts to maintain stability
What are sources of conflict stemming from differentiation? (Choose every correct answer.) -
Answer Personal values
Past experiences
In the model of the conflict process, what does manifest conflict represent? - Answer The
decisions and behaviors of parties in conflict
Which type of interdependence is the most likely to create conflict? - Answer Reciprocal
In an attempt to provide superior customer service, Genzebe promises a customer that his
order will go out the same day. Unfortunately, the warehouse supervisor tells Genzebe that due
to budget constraints the shortest possible order turnaround is 48 hours. This is an example of
conflict created by ______. - Answer incompatible goals
A hotel without the proper number of headsets and radios experiences mistakes in coordination
of valet services. Which structural source of conflict would this best represent? - Answer
Scarce resources
Ambiguous rules create conflict in organizations by increasing ______. - Answer uncertainty
Coworkers may share a common goal but due to their differing backgrounds may have
conflicting ideas about how best to reach that goal. This type of conflict is known as ______. -
Answer differentiation
When two parties in conflict are unable or unwilling to express their concerns about each other
in diplomatic or nonconfrontational ways, the conflict is likely to become ______. - Answer
dysfunctional
The extent to which employees must share materials, information, or expertise to perform their
jobs is known as ______. - Answer interdependence
, The belief that those in conflict will find a mutually beneficial solution to their disagreement is
a(n) ______ orientation to managing the conflict. - Answer win-win
The demands of stockholders for a larger share of profits often conflicts with the demands of
employees for increases in pay. This is a classic example of conflict over ______. - Answer
scarce resources
What conflict-handling style is widely preferred over others whenever possible? - Answer
Problem-solving
A person from a collectivist society that values group harmony is likely to prefer problem-solving
or ______ to manage conflict. - Answer avoiding
When rules in the workplace are missing or not applied fairly, employees are more likely to
engage in which behavior? - Answer Politics
The underlying causes of conflict in an organization can be reduced by ______. - Answer
increasing resources
When communication between two parties is stifled or lacking, each side tends to define the
other through ______. - Answer stereotyping
Goals that are valued by all and that require a joint effort by conflicting parties are known as
______ goals. - Answer superordinate
Samira and Johan believe they can find a creative solution to their disagreement because they
have the time to work it through, have worked together for a long time, and trust each other.
Their conflict management approach is an example of the ______. - Answer win-win
orientation
Using multi-group teams to develop products reduces conflict by ______. - Answer reducing
differentiation
Problem-solving - Answer Parties trust each other and have time to share information
Forcing - Answer Dispute requires a quick resolution
Yielding - Answer Other party has more power
