BA 350 Exam 1 (Chung-Herrera) comprehensive Questions and Answers with 100% Correct Answers | Latest Version

BA 350 Exam 1 (Chung-Herrera) comprehensive Questions
and Answers with 100% Correct Answers | Latest Version

Question 1.
What are the four OB levels?
Correct Answer: individual, interpersonal, group, & organizational

Question 2.
The field of study that investigates the impact that individual, group, and contextual factors
have on behavior within organizations for the purpose of improving organizational
effectiveness
Correct Answer: Organizational Behavior

Question 3.
OB level that includes personality and motivation
Correct Answer: individual

Question 4.
OB level that includes communication and conflict
Correct Answer: interpersonal

Question 5.
OB level that includes teamwork and coworkers
Correct Answer: Group

Question 6.
OB level that includes job design and leadership
Correct Answer: Organizational

Question 7.
What percentage of GDP is services?
Correct Answer: About 70% (~67%)

Question 8.
Principles that states that organizations are living entities that have personalities and affect/
are affected by the external environment
Correct Answer: Open system principle

,Question 9.
Part of organization that is on the surface and official
Correct Answer: Formal

Question 10.
Part of organization that is beneath surface; not always recognized (e.g., attitudes,
perceptions, motivation, group norms, etc.)
Correct Answer: Informal

Question 11.
Increase efficiency of processes to improve productivity
Correct Answer: Scientific Management

Question 12.
Increased productivity due to increased attention
Correct Answer: Hawthorne Effect

Question 13.
The studies that revealed that employees have needs beyond $$$ and that people are
affected when people care about them
Correct Answer: Hawthorne Studies

Question 14.
Person that doesn't conform to the norm (i.e. person who works faster or slower than the
group)
Correct Answer: Rate Buster

Question 15.
Four parts of management
Correct Answer: planning, organizing, leading, controlling

Question 16.
Part of management that includes setting goals
Correct Answer: planning

Question 17.
part of management that asks the question, "what needs to be done & who can do it?..."
Correct Answer: Organizing

, Question 18.
part of management that involves moving toward a certain direction
Correct Answer: Directing

Question 19.
part of management that includes measurement (i.e. did we reach our goals?)
Correct Answer: Controlling

Question 20.
level of managers that includes CEO, CFO, COO, etc.
Correct Answer: top-level

Question 21.
level of managers that includes director, branch manager, etc.
Correct Answer: middle-level

Question 22.
level of managers that includes supervisor, team leader, department manager, etc.
Correct Answer: first-level

Question 23.
skills that include conceptual, human and technical
Correct Answer: Managerial skills

Question 24.
type of managerial skill relating to outside skills
Correct Answer: conceptual

Question 25.
type of managerial skill relating to an ability to work with others
Correct Answer: human

Question 26.
type of managerial skill relating to how to do a specific task (i.e. selling)
Correct Answer: technical