COMMUNICATION IN NURSING BY JULIA
BALZER COMPREHENSIVE SOLVED QUESTIONS
AND COMPLETE ANSWERS
◉ What does SBAR stand for in communication?
Answer: Situation, Background, Assessment, Recommendation.
◉ What is the purpose of the SBAR technique?
Answer: To standardize communication between nurses and health
care providers, especially during hand-offs.
◉ What characterizes the therapeutic nurse-patient relationship?
Answer: A caring, person-centered relationship that is built on the
patient's needs and is dynamic.
◉ What are the three phases of the therapeutic nurse-patient
relationship?
Answer: Orientation, working, and termination phases.
◉ How does developmental level influence communication?
Answer: Children communicate differently than adults, requiring
adaptation in language and approach.
, ◉ What impact do sociocultural differences have on
communication?
Answer: Cultural background shapes meaning, norms, and comfort
with communication.
◉ How can physical, mental, and emotional states affect
communication?
Answer: Pain, anxiety, or mental illness can impair communication
effectiveness.
◉ What is intrapersonal communication?
Answer: Communication within a person, such as self-talk.
◉ What is interpersonal communication?
Answer: Communication between two or more people with the goal
of exchanging messages.
◉ What is group communication?
Answer: Interaction among nurses or team members to achieve a
goal.
◉ What defines organizational communication?
BALZER COMPREHENSIVE SOLVED QUESTIONS
AND COMPLETE ANSWERS
◉ What does SBAR stand for in communication?
Answer: Situation, Background, Assessment, Recommendation.
◉ What is the purpose of the SBAR technique?
Answer: To standardize communication between nurses and health
care providers, especially during hand-offs.
◉ What characterizes the therapeutic nurse-patient relationship?
Answer: A caring, person-centered relationship that is built on the
patient's needs and is dynamic.
◉ What are the three phases of the therapeutic nurse-patient
relationship?
Answer: Orientation, working, and termination phases.
◉ How does developmental level influence communication?
Answer: Children communicate differently than adults, requiring
adaptation in language and approach.
, ◉ What impact do sociocultural differences have on
communication?
Answer: Cultural background shapes meaning, norms, and comfort
with communication.
◉ How can physical, mental, and emotional states affect
communication?
Answer: Pain, anxiety, or mental illness can impair communication
effectiveness.
◉ What is intrapersonal communication?
Answer: Communication within a person, such as self-talk.
◉ What is interpersonal communication?
Answer: Communication between two or more people with the goal
of exchanging messages.
◉ What is group communication?
Answer: Interaction among nurses or team members to achieve a
goal.
◉ What defines organizational communication?
