COMMUNICATION IN NURSING BY JULIA
BALZER CERTIFICATION EVALUATION TEST
COMPLETE QUESTIONS AND CORRECT
ANSWERS
◉ Communication is what type of process?
Answer: A continual circular process.
◉ Two types of communication?
Answer: Verbal and nonverbal.
◉ Examples of nonverbal communication
Answer: Gesture, posture, tone, facial expression, appearance.
◉ Four major factors affecting communication?
Answer: Cultural differences, past experiences, emotions/mood,
attitudes
◉ Why may "yes" not mean yes in some cultures?
Answer: Cultural norms and language differences.
,◉ How can emotions affect communication?
Answer: Anxiety, depression, anger may distort message
interpretation.
◉ Active listening requires what?
Answer: Concentration and focused energy.
◉ What should the nurse observe during communication?
Answer: Posture, tone, gestures, facial expression, eye contact.
◉ Why is feedback important?
Answer: Ensures the message was interpreted correctly.
◉ What are open-ended questions?
Answer: Questions that require more than yes/no answers.
◉ What is restating?
Answer: Repeating the patient's message in your own words.
◉ What is clarification?
Answer: Asking for more information to ensure understanding.
, ◉ What is encouraging elaboration?
Answer: Asking the patient to explain further.
◉ What is "offering self"?
Answer: Making yourself available to the patient.
◉ Why is silence therapeutic?
Answer: Allows patient time to think and respond.
◉ What is therapeutic touch?
Answer: Appropriate physical contact to convey support.
◉ Changing the subject is what?
Answer: A communication block.
◉ "I'm sure it will be fine." is what type of block?
Answer: False reassurance.
◉ "If I were you, I would..." is what block?
Answer: Giving advice.
◉ Judgmental comments are what?
BALZER CERTIFICATION EVALUATION TEST
COMPLETE QUESTIONS AND CORRECT
ANSWERS
◉ Communication is what type of process?
Answer: A continual circular process.
◉ Two types of communication?
Answer: Verbal and nonverbal.
◉ Examples of nonverbal communication
Answer: Gesture, posture, tone, facial expression, appearance.
◉ Four major factors affecting communication?
Answer: Cultural differences, past experiences, emotions/mood,
attitudes
◉ Why may "yes" not mean yes in some cultures?
Answer: Cultural norms and language differences.
,◉ How can emotions affect communication?
Answer: Anxiety, depression, anger may distort message
interpretation.
◉ Active listening requires what?
Answer: Concentration and focused energy.
◉ What should the nurse observe during communication?
Answer: Posture, tone, gestures, facial expression, eye contact.
◉ Why is feedback important?
Answer: Ensures the message was interpreted correctly.
◉ What are open-ended questions?
Answer: Questions that require more than yes/no answers.
◉ What is restating?
Answer: Repeating the patient's message in your own words.
◉ What is clarification?
Answer: Asking for more information to ensure understanding.
, ◉ What is encouraging elaboration?
Answer: Asking the patient to explain further.
◉ What is "offering self"?
Answer: Making yourself available to the patient.
◉ Why is silence therapeutic?
Answer: Allows patient time to think and respond.
◉ What is therapeutic touch?
Answer: Appropriate physical contact to convey support.
◉ Changing the subject is what?
Answer: A communication block.
◉ "I'm sure it will be fine." is what type of block?
Answer: False reassurance.
◉ "If I were you, I would..." is what block?
Answer: Giving advice.
◉ Judgmental comments are what?
